The Windsor Hotel by Hoco Hotels Collection

2.5 star property

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Room options

View all photos for Mini Suite

Mini Suite

Mini Suite

8.0 out of 10
Very good
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Apartment

Signature Apartment | Living area

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 84 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Mini Suite

Mini Suite

Mini Suite

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

Similar properties

Junior Suite, 1 Queen Bed with Sofa bed
The Stratford Hotel by Hoco Hotels Collection
  • Free WiFi
  • Air conditioning
  • Parking available
  • Housekeeping
4.3 out of 5, Excellent, 426 reviews
The price is €85
includes taxes & fees
4 Jan - 5 Jan 2026
The Stratford Hotel by Hoco Hotels Collection

About this property

The Windsor Hotel by Hoco Hotels Collection

Hotel with a restaurant, steps from Stratford City Hall
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include concierge services and a 24-hour front desk.
The Windsor Hotel by Hoco Hotels Collection offers 34 air-conditioned accommodations with espresso makers and complimentary bottled water. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of The Windsor Hotel by Hoco Hotels Collection's great location. During your stay, you're just a quick walk from Stratford City Hall. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Services include a concierge and luggage storage
  • Guests have great things to say about the location and the clean accommodations
  • Steps from Stratford City Hall and Avon Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Windsor Hotel by Hoco Hotels Collection also features concierge services and an elevator. Parking is available for a fee.

This Stratford hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 10:00 AM.
The Windsor Hotel by Hoco Hotels Collection has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Reception is closed Sundays in the winter.

Renovations and closures

The following facilities or services will be unavailable from December 11 2025 to April 30 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
The property will be renovating from December 11 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CAD 20 for adults and CAD 20 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

The Windsor Hotel by Hoco Hotels Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 131 out of 371 reviews
Rating 8 - Good. 115 out of 371 reviews
Rating 6 - Okay. 68 out of 371 reviews
Rating 4 - Poor. 45 out of 371 reviews
Rating 2 - Terrible. 12 out of 371 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Pleasant staff. Clean room and comfy bed. Excellent location close to amenities.
Stayed 1 night in Sep 2025

6/10 Okay

Robin

Disliked: Staff & service, property conditions & facilities
Lipstick on a pig; this place has huge potential, great location, but the details are missing. They took and old hotel and slapped some
Stayed 2 nights in Sep 2025

10/10 Excellent

Rojhin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a terrific time staying here on my first trip to Stratford. The knowledgably, kind, and approachable staff were always open to help and chat about their lovely town. Really love the classic features of the building as well. Close to all the theaters by foot. Only thing was that the walls of the older units were pretty thin so if someone opened the conjoining doors between hallways it sounded like your door was being opened as well as hearing a lot of chatter. light sleepers-bring ear plugs. Thank you for the otherwise wonderful stay!
Stayed 3 nights in Sep 2025

8/10 Good

Manuel

Liked: Cleanliness, staff & service, room comfort

Needs a lift

Seems to be planning a renovation. Room is nice but bathroom in severe need of updating. Also, room entry system is ridiculous and requires patron to memorize a 4 digit code.
Stayed 1 night in Sep 2025

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Wifi is very spotty and the lack of staffing is unusual.
Stayed 1 night in Sep 2025

8/10 Good

Blake

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

AMANDA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ABSOLUTELY AWFUL

Absolutely TERRIBLE - filthy rooms, toilet backed up with feces bubbling up into tub and sink, maids never cleaned from prior guests, staff was useless, no phone in the room, no clock in the room.
Stayed 3 nights in Aug 2025

6/10 Okay

Mark

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Brena

Travelled with family
Disliked: Amenities
Expensive. There were no box tissues in the room. Signage could help with the location of the room as you could easily miss it. Good location though.
Stayed 1 night in Aug 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely. Furniture in foyer was modern. Staff were great. Beds were comfy but difficult to climb onto. The only criticism is that there was very little space to manouver around the room.
Stayed 2 nights in Aug 2025

6/10 Okay

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff helpful. Room was OK. Great location - easy access to plays, downtown shops and restaurants. Came by train, so i do not know about parking. The room is clean, amenities ok. Bed comfortable. No room safe. Floor above is very creaky, so best hope that the people above have a soft walk
Stayed 2 nights in Aug 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a good place to stay

The location was perfect. The hotel was nice, but to get to our room we had to take an elevator part way to our room and then a door and stairs to get to the room. That meant leaving our luggage dolly at the top of the stairs and carrying our luggage down the stairs and into our room. Also, our door was nearly impossible to open and close during the whole stay. We will stay there again but hopefully ask for a better room.
Stayed 2 nights in Aug 2025

6/10 Okay

Bert

Liked: Cleanliness, property conditions & facilities, room comfort
Parking was an issue. Room was clean and looks to be newly renovated. But it was on the smaller side for a suite. The downtown location was nice but haveing No Parking was a real inconvenience. The location lacked amenities...no pool,no restaurant...the stay was automated...all done via email so we had no interaction with staff. The emails were timely and clear but the lack of staff interaction made it feel cold and unwelcomeing. In the end is was a small clean room in an older downtown building but marketed like a boutique hotel. It lacked the polish, service and warmth of a true boutique hotel experience. A small clean room should be the minimum expectation for any place...it is all the other details that make the stay special and unfortunately this place missed the mark.
Stayed 2 nights in Aug 2025

8/10 Good

Ruta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was quite small and had a tiny shower. The location was GREAT ! We walked to dinner and breakfasf, as well as the Avon Theatre. The price was quite high, given the size of the room. The lobby area was not welcomimg next to a room full of haphazard chairs, altho these was a nice seating area for our friend to wait. Parking was good - for a fee (right next to the bldg), and the receptionist helped us with a luggage cart.
Stayed 1 night in Aug 2025

8/10 Good

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Service

Service was great. Very clean, comfortable, central.
Stayed 1 night in Aug 2025

4/10 Poor

Laura

Travelled with group
Great location but big disappointment in service, cleanliness and amenities. For the high cost, this was a low quality hotel.
Stayed 3 nights in Aug 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very clean and comfortable. There aren’t any food options available at the hotel at present, though I believe renovations are ongoing. Luckily there are many restaurants within blocks of this centrally located hotel.The staff was very helpful and friendly.
Stayed 5 nights in Jul 2025

6/10 Okay

Regina

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Marissa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed at the old wing and the rooms were tiny esp the bathroom. Service and staff were excellent. I would suggest that you renovate and combine two rooms together to make for a better sized-room and bathroom. I prefer to pay more for a better room esp on vacation. We checked out a day early because of the room. The hotel was fully booked so could not switch rooms.
Stayed 3 nights in Aug 2025

6/10 Okay

Ann

Stayed 4 nights in Aug 2025

4/10 Poor

Steve

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good but hotel under renovation so no dinner or breakfast options available. Some guests received a breakfast box but when we enquired the staff indicated it would not be available for us. The hotel has very limited parking & when we tried to book a spot we were told none were available. We had to park 8 minutes away. None of this was disclosed when we booked. The bathroom was extremely small & hadn’t been cleaned & the shower had rust stains & hair upon arrival. Service at the front desk was poor.
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No
Stayed 3 nights in Aug 2025

2/10 Terrible

Lila

Disliked: Property conditions & facilities
Told that pullout bed was made, came back late bed not made and had to call for bedding at 11pm! Had to ask for enough towels - 3 people booked , towels for2 No breakfast or food options available- over $500 per night!
Stayed 1 night in Aug 2025