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The Highland Hotel by Compass Hospitality

3.0 star property

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Photo gallery for The Highland Hotel by Compass Hospitality

Lounge
Superior Double Room
Interior
Property grounds
Lounge

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Bar

Explore the area

View in a map
Bay Highland Hotel, Strathpeffer, Scotland, IV14 9AN
  • Place, Upper Pump Room
    ‪2 min walk‬
  • Place, Strathpeffer Pavilion
    ‪3 min walk‬
  • Place, Strathpeffer Pump Room
    ‪9 min walk‬
  • Airport, Inverness (INV)
    ‪38 min drive‬

Room options

View all photos for Twin Room

Desk, iron/ironing board, bed sheets

Twin Room

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room with Scenic View

Desk, iron/ironing board, bed sheets

Twin Room with Scenic View

7.4 out of 10
Good
(3 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Desk, iron/ironing board, bed sheets

Double Room

7.4 out of 10
Good
(28 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Desk, iron/ironing board, bed sheets

Single Room

7.8 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room

Family Room

Family Room

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room with Scenic View

Double Room with Scenic View

Double Room with Scenic View

7.8 out of 10
Good
(8 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for 24 Hrs. Stay - Standard Double Room

Desk, iron/ironing board, bed sheets

24 Hrs. Stay - Standard Double Room

  • Sleeps 2
  • 1 Double Bed

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About this property

The Highland Hotel by Compass Hospitality

Hotel in Strathpeffer with a restaurant and a bar
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and a ballroom.
The Highland Hotel by Compass Hospitality offers 131 accommodations with coffee/tea makers and hair dryers. Cable television is provided.

Bathrooms include bathtubs or showers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at The Highland Hotel by Compass Hospitality. During your stay, you're just a quick walk from Upper Pump Room. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi in some public areas
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a terrace
  • Guests have great things to say about the clean accommodations and the location
  • Steps from Upper Pump Room and Strathpeffer Pavilion
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Highland Hotel by Compass Hospitality also features a terrace and a garden. Limited free parking is available on a first-come, first-served basis.
For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 9:30 AM.
The Highland Hotel by Compass Hospitality has a restaurant on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: GBP 12 for adults and GBP 6 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Ballroom

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 4:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 10 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12.0 for adults and GBP 6.0 for children
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
The front desk at this property is open daily from 4:00 PM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Highland Hotel Strathpeffer
Highland Strathpeffer
The Highland Hotel
The Highland Hotel by Compass Hospitality Hotel
The Highland Hotel by Compass Hospitality Strathpeffer
The Highland Hotel by Compass Hospitality Hotel Strathpeffer

The Highland Hotel by Compass Hospitality Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 186 out of 611 reviews
Rating 8 - Good. 222 out of 611 reviews
Rating 6 - Okay. 113 out of 611 reviews
Rating 4 - Poor. 61 out of 611 reviews
Rating 2 - Terrible. 29 out of 611 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Staff friendly and helpful. Nice location and good value for money.
Stayed 2 nights in Nov 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value with clean room and quiet location. Included food and dinner service was average.
Stayed 1 night in Oct 2025

8/10 Good

Michael, Napier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great common areas.
Stayed 11 nights in Oct 2025

10/10 Excellent

ibrahim

Stayed 2 nights in Oct 2025

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with lots of character. Staff friendly and helpful. Unfortunately the food in the evening and at breakfast was very underwhelming.
Stayed 2 nights in Oct 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes everything was good
Stayed 1 night in Oct 2025

6/10 Okay

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in this Hotel a number of times and never had any complaints. But on this stay the evening dinner was on a four day rota and the main course was not very good. Breakfast time the replenishment of empty dishes was slow. Overall the Hotel has gone down since last year.
Stayed 4 nights in Oct 2025

8/10 Good

Gillian

Liked: Cleanliness, staff & service
A little tatty in finish of painting & decor, but best of three I stayed in in 3 days. Evening entertainment was unexpected & thoroughly enjoyable.
Stayed 1 night in Sep 2025

6/10 Okay

Deborah

Travelled with family
Friendly staff. Our room however although clean had a smell which made the stay unpleasant.
Stayed 1 night in Sep 2025

8/10 Good

Elyse N, Union

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Alan, the food and beverage manager was outstanding! He provided ideas of places to visit. His love for The Highlands is infectious!
Stayed 7 nights in Aug 2025

6/10 Okay

MARK

Business traveller
Clean hotel and staff good, somewhat dated .
Stayed 1 night in Sep 2025

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice old building in a pretty town

Clean, simple room. Shower was ok, low on pressure. Biggest problem is the walls are paper thin. It was too hot but was fine with the window left open. Everything else was good, had a lovely stay.
Stayed 2 nights in Sep 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay. Good food.
Stayed 1 night in Sep 2025

8/10 Good

amber

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, comfortable room and yummy breakfast! We really enjoyed the entertainment on the nightvwe arrived.
Stayed 2 nights in Sep 2025

6/10 Okay

Jim

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is an old hotel with a history of being a Victorian spa. Parts of the hotel are run down, however the room was spacious and clean. Beautiful scenery. We arrived a little early so our room was not ready - this was fine. The receptionist was rather officious and not particularly welcoming. We were asked to complete a hard copy form for our check-in details which was fine but we were not given a key to our room, so we could sit in the reception area (spacious and comfortable) in readiness to go to our room when ready. The receptionist never called us when the room was in fact ready. We were fortunate to ask a the desk to enquire about our room just as a large coach load of guests arrived. Had we not done so we would have had to wait until the coach load were checked in! The hotel was great but the check-in was not efficient or welcoming.
Stayed 1 night in Sep 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ok but drinks choice was underwhelming.
Stayed 2 nights in Sep 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room staff were great
Stayed 3 nights in Sep 2025

10/10 Excellent

Ryan, Houston

Stayed 3 nights in Sep 2025

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice little town
Stayed 2 nights in Sep 2025

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

We booked this hotel for our anniversary stop on our 2 week long trip across Scotland. We got there and there was 4 tour buses of people, which is nobodys fault. We finally get to our room and it was NOT what was pictured. Mold on the shower head, bathroom light, all around the shower. Stained carpet, dated furniture. The smallest tv I've ever seen. Uncomfortable bed. You could see the hallway light all around the door so there was zero sound proofing. I'm not sure if the tour groups got the rooms like the ones pictured, but I was so disappointed.
Stayed 1 night in Sep 2025

4/10 Poor

Helen

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

4/10 Poor

gavin

Disliked: Cleanliness, property conditions & facilities
The room should have been serviced on the 2nd day of our stay but was missed. When brought to their attention, only a small part of what should have been done was done. The hotel was servicing many coach loads of people with too few staff.
Stayed 3 nights in Sep 2025

2/10 Terrible

Raymond

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not what was expected

The photos dont correspond to the conditions of the hotel. Everything was quite old and decrepit. The floors in the hallways were skew, the room has a unpleasant smell , and the ceiling had quite severe water damage. The sheets also were stained. Though the breakfast was quite pleasant and staff were kind. Overall, mediocre at best.
Stayed 1 night in Aug 2025

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel stay

It was really nice and clean
Stayed 2 nights in Sep 2025