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The Highland Hotel by Compass Hospitality

3.0 star property

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Photo gallery for The Highland Hotel by Compass Hospitality

Front of property
Superior Twin Room
Bar (on property)
Lounge
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Bar

Explore the area

View in a map
Bay Highland Hotel, Strathpeffer, Scotland, IV14 9AN
  • Place, Strathpeffer Pavilion
    ‪3 min walk‬
  • Place, Strathpeffer Pump Room
    ‪9 min walk‬
  • Place, Blackmuir Wood
    ‪10 min walk‬
  • Airport, Inverness (INV)
    ‪38 min drive‬

Room options

View all photos for Twin Room

Desk, iron/ironing board, bed sheets

Twin Room

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room with Scenic View

Desk, iron/ironing board, bed sheets

Twin Room with Scenic View

7.4 out of 10
Good
(3 reviews)
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Desk, iron/ironing board, bed sheets

Double Room

7.4 out of 10
Good
(28 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Desk, iron/ironing board, bed sheets

Single Room

7.8 out of 10
Good
(7 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room

Family Room

Family Room

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room with Scenic View

Double Room with Scenic View

Double Room with Scenic View

7.8 out of 10
Good
(8 reviews)
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for 24 Hrs. Stay - Standard Double Room

Desk, iron/ironing board, bed sheets

24 Hrs. Stay - Standard Double Room

  • Sleeps 2
  • 1 Double Bed

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About this property

The Highland Hotel by Compass Hospitality

Hotel in Strathpeffer with a restaurant and a bar
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and a ballroom.
The Highland Hotel by Compass Hospitality offers 131 accommodations with coffee/tea makers and hair dryers. Cable television is provided.

Bathrooms include bathtubs or showers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at The Highland Hotel by Compass Hospitality. During your stay, you're just a quick walk from Upper Pump Room. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi in some public areas
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a terrace
  • Guests have great things to say about the helpful staff and the location
  • Steps from Upper Pump Room and 4 minutes by foot from Strathpeffer Pavilion
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Highland Hotel by Compass Hospitality also features a terrace and a garden. Limited free parking is available on a first-come, first-served basis.
For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 9:30 AM.
The Highland Hotel by Compass Hospitality has a restaurant on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: GBP 12 for adults and GBP 6 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Ballroom

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 4:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 10 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12.0 for adults and GBP 6.0 for children
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
The front desk at this property is open daily from 4:00 PM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Highland Hotel Strathpeffer
Highland Strathpeffer
The Highland Hotel
The Highland Hotel by Compass Hospitality Hotel
The Highland Hotel by Compass Hospitality Strathpeffer
The Highland Hotel by Compass Hospitality Hotel Strathpeffer

The Highland Hotel by Compass Hospitality Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 183 out of 606 reviews
Rating 8 - Good. 221 out of 606 reviews
Rating 6 - Okay. 112 out of 606 reviews
Rating 4 - Poor. 61 out of 606 reviews
Rating 2 - Terrible. 29 out of 606 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan, Houston

Stayed 3 nights in Sep 2025

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice little town
Stayed 2 nights in Sep 2025

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

We booked this hotel for our anniversary stop on our 2 week long trip across Scotland. We got there and there was 4 tour buses of people, which is nobodys fault. We finally get to our room and it was NOT what was pictured. Mold on the shower head, bathroom light, all around the shower. Stained carpet, dated furniture. The smallest tv I've ever seen. Uncomfortable bed. You could see the hallway light all around the door so there was zero sound proofing. I'm not sure if the tour groups got the rooms like the ones pictured, but I was so disappointed.
Stayed 1 night in Sep 2025

4/10 Poor

Helen

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

4/10 Poor

gavin

Disliked: Cleanliness, property conditions & facilities
The room should have been serviced on the 2nd day of our stay but was missed. When brought to their attention, only a small part of what should have been done was done. The hotel was servicing many coach loads of people with too few staff.
Stayed 3 nights in Sep 2025

2/10 Terrible

Raymond

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not what was expected

The photos dont correspond to the conditions of the hotel. Everything was quite old and decrepit. The floors in the hallways were skew, the room has a unpleasant smell , and the ceiling had quite severe water damage. The sheets also were stained. Though the breakfast was quite pleasant and staff were kind. Overall, mediocre at best.
Stayed 1 night in Aug 2025

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel stay

It was really nice and clean
Stayed 2 nights in Sep 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Subpar experience, requires modernising.

The building itself and the surrounding area is stunning, however the room I booked looked nothing like it did in the pictures. The room was disproportionally large, it created a feeling of coldness and the lighting in the bedroom and bathroom gave the room a very clinical feel. The bathroom itself was extremely dated, and again felt very clinical. The service from the staff was subpar with the exception of a younger man who was working on reception at night, he was extremely friendly. This is a hotel with strict rules, the bar shuts early, the pool table is unavailable later in the evening and the door is locked at 1am. The management of this hotel should consider modernising both the rooms and overall guest experience, if not, the prices should be lowered. This is a two star experience in the opinion of someone who regularly books hotels.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet hotel in the country

Very clean, quaint village and very friendly staff. A great place to relax and enjoy rural Scotland.
Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Stayed 2 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service
Beautiful old hotel
Stayed 1 night in Aug 2025

6/10 Okay

Anselm

Travelled with partner
Disliked: Amenities, property conditions & facilities
Personnel lacked commitment. Breakfast fast was borderline, empty trays were not filled up when there was plenty of breakfast-time to go. We booked a premium room which was a good size and newly refurbished. Mattress was new and firm as required. Bed size could have been a little larger. Nice bed cover. Adequate free parking facilities. Lift more than dated.
Stayed 1 night in Aug 2025

8/10 Good

Margaret

Travelled with family
Liked: Staff & service
Oh dear catalogue of catastrophes. Room not finished. Food was appalling undercooked or overcooked only 3 choices for dinner. No red meat. Breakfast bacon was half cooked. Coffee lukewarm. Need to work harder to attract the right clientele.
Stayed 1 night in Aug 2025

4/10 Poor

Martyn

Travelled with family
Disliked: Amenities, property conditions & facilities
Very, very aged, pictures are extremely misleading and early morning noises, coaches in the car park at 6am starting up and moving.
Stayed 2 nights in Aug 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

This was a lovely out of the way hotel with a large room and bathroom. Our stay was very comfortable. We did not have breakfast in the morning so can not comment on the food
Stayed 1 night in Aug 2025

10/10 Excellent

Neil

Travelled with family
Liked: Property conditions & facilities, room comfort
The staff made my parents feel very welcome for their special stay, really went above and beyond, thank you 🙏
Stayed 1 night in Aug 2025

8/10 Good

Marvin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Dan

Liked: Staff & service

No hot water but nice enough hotel.

Nice old hotel, bright and airy. Room was ok, nice and large and comfy bed. Only stayed for 1 night during a road trip. There was no hot water in the morning from any tap so both unable to shower and the tv wouldnt work without being connected to the internet which it refused to do. The excuse of a power cut overnight meant there was no hot water and that all the internet connections has disconnected. No refund or discount offered, just a lame apology which i dont feel was good enough considering we had been driving for 10 hours and a hot shower would have been appreciated.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pros: super sweet staff. Very welcoming and friendly. Location was very pretty. Close to a lot of things. Cons: water stopped working morning we left. Beds were pretty rough—lots of springs and you could feel them. Walls were thin—could hear the neighbors watching movies and talking.
Stayed 2 nights in Aug 2025

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

John

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay, room was lovely. Great views.

Really nice place. Room was fine. The strict reception times a bit prehistoric. Don't get there early and expect any favours!
Stayed 1 night in Aug 2025

2/10 Terrible

Neil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid!!!!

Horrendous. Dated, shocking decor, food inedible, like and old people’s home
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Nice

Beautiful old hotel. Room faced west and was too warm all night. Breakfast was good and reception and other services were great.
Stayed 1 night in Aug 2025