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Novotel Sunshine Coast Resort

4.0 star property

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Grand Bungalow, Overwater | In-room dining
Individually decorated, desk, laptop workspace, iron/ironing board
Grand Bungalow, Overwater
Property entrance
Executive Room, 1 Double Bed with Sofa bed

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD, 4564
  • Place, Yaroomba Beach
    ‪5 min walk‬
  • Place, Twin Waters Golf Club
    ‪17 min walk‬
  • Place, Mudjimba Beach
    ‪3 min drive‬
  • Airport, Maroochydore, QLD (MCY-Sunshine Coast)
    ‪8 min drive‬

Room options

View all photos for Room, Multiple Beds, Garden View

Room, Multiple Beds, Garden View

Room, Multiple Beds, Garden View

7.8 out of 10
Good
(17 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Room, Multiple Beds, Lagoon View

Room, Multiple Beds, Lagoon View

Room, Multiple Beds, Lagoon View

  • Lagoon view
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite, Lagoon View

Suite, Lagoon View

Suite, Lagoon View

  • Lagoon view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Bungalow, 1 Double Bed, Overwater

Bungalow, 1 Double Bed, Overwater

Bungalow, 1 Double Bed, Overwater

  • Lagoon view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Garden View

Executive Room, 1 King Bed, Garden View

Executive Room, 1 King Bed, Garden View

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Lagoon View

Executive Room, 1 King Bed, Lagoon View

Executive Room, 1 King Bed, Lagoon View

7.8 out of 10
Good
(16 reviews)
  • Lagoon view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, 2 Double Beds, Garden View

Executive Double Room, 2 Double Beds, Garden View

Executive Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(16 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds, Lagoon View

Executive Double Room, 2 Double Beds, Lagoon View

Executive Double Room, 2 Double Beds, Lagoon View

8.2 out of 10
Very good
(11 reviews)
  • Lagoon view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Lagoon View

Room, 1 Queen Bed, Lagoon View

Room, 1 Queen Bed, Lagoon View

  • Lagoon view
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Bungalow, 1 Double Bed, Overwater

Deluxe Bungalow, 1 Double Bed, Overwater

Deluxe Bungalow, 1 Double Bed, Overwater

  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed with Sofa bed

Executive Room, 1 Double Bed with Sofa bed

Executive Room, 1 Double Bed with Sofa bed

  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Grand Bungalow, Overwater

Grand Bungalow, Overwater

Grand Bungalow, Overwater

  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 Queen Bed, Garden View (Resort)

Room, 1 Queen Bed, Garden View (Resort)

Room, 1 Queen Bed, Garden View (Resort)

7.2 out of 10
Good
(7 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Garden View

Suite, Garden View

Suite, Garden View

  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Novotel Sunshine Coast Resort

Family fun on the beach, with outdoor pool, near Twin Waters Golf Club
At Novotel Sunshine Coast Resort, relax by an outdoor pool or hit the beach where you can enjoy volleyball. Housekeeping is available on request.
Novotel Sunshine Coast Resort offers 361 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. Satellite television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the pool at Novotel Sunshine Coast Resort. During your stay, you'll be connected to the convention center, and just a quick walk from Maroochy River Conservation Park. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, mini golf, and volleyball
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Twin Waters Golf Club and a few minutes from Mudjimba Beach
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Have fun in the sun at Novotel Sunshine Coast Resort with summer activities like sailing, kayaking, and mini golf.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. This beach hotel also offers an outdoor pool, a children's pool, and a 24-hour fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Sunshine Coast hotel.

Sola Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sola Bar - This bar is located by the pool. Open daily.
Deli Cafe - Onsite café. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Deli Cafe
  • Sola Bar
  • Sola Restaurant

Things to do

  • 24-hour gym
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Golf
  • Hot tub
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Paddleboard
  • Sailing
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Children's pool
  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 12,109 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On a lake
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch TV with satellite channels

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Novotel Resort Twin Waters
Novotel Twin Waters
Novotel Twin Waters Resort
Twin Waters Novotel
Twin Waters Novotel Resort
Twin Waters Resort

Novotel Sunshine Coast Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 342 out of 1001 reviews
Rating 8 - Good. 322 out of 1001 reviews
Rating 6 - Okay. 174 out of 1001 reviews
Rating 4 - Poor. 90 out of 1001 reviews
Rating 2 - Terrible. 73 out of 1001 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Craig

Stayed 1 night in Nov 2025

4/10 Poor

Jason

Travelled with partner
All if it ! The room was ok but the bed was absolutely terrible.. the worst I’ve ever slept in ! It was hard and uneven , the pillows were very uncomfortable. It was muggy and hot ! The air conditioner wouldn’t work so couldn’t sleep! The check-in was really disappointing, our room wasn’t ready upon arrival , there was no politeness to it , staff couldn’t t care less as they were rushed off their feet! It took for me to go and enquire 45 minutes later for them to say sorry. No compensation offered. You also had to lug your suitcases up 2 flights of stairs! The food at the sola restaurant was terrible . I would never stay there again !
Stayed 2 nights in Nov 2025

8/10 Good

Koley

Liked: Cleanliness, staff & service, amenities
Everything was great, bed a little firm but we had a great stay with the Novotel
Stayed 1 night in Nov 2025

10/10 Excellent

Rachael

Stayed 1 night in Oct 2025

10/10 Excellent

Delvene

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Stayed 3 nights in Oct 2025

10/10 Excellent

Thomas

Stayed 1 night in Oct 2025

10/10 Excellent

ray

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet and staff were friendly and helpful
Stayed 1 night in Oct 2025

2/10 Terrible

Nicolina

Room
Stayed 2 nights in Oct 2025

6/10 Okay

Kate

Travelled with family
Room ok for overnight stay Room not very clean, mould in shower/bathroom. Very disappointing tv channel access. Could not even watch all free to air channels. The staff member that helped us was lovely and explained how embarrassing it was with the cost cuts with tv channels.
Stayed 1 night in Aug 2025

6/10 Okay

Emma

Travelled with group
Liked: Staff & service, amenities
Staff were wonderful. The rooms are looking old and run down. Definitely in need of an update for the price to stay here. Beds were super comfortable.
Stayed 1 night in Oct 2025

2/10 Terrible

Katherine

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room was unclean. Marks in the spa bath despite there being a tag on it to state hygiene cleaned. Marks on the wall. The fridge was uncleaned. We mentioned it to reception and they advised a VIP clean would be done the next day. Returning back to our room on the second day I would not have called it a VIP clean. The toilet bowl which we were unable to clean due to no brush had not been cleaned and when I lifted the lid I found a lot of very old fasces on the underneath of seat and mold on the inside upper rim. Looked like it had not seen a brush in a while. Fridge still not cleaned. Marks still on the wall. We had two tvs and the remote control in the lounge kept turning the bedroom tv on and changing its channels. Housekeeping did not tidy up ie. fold up and put away blankets or straighten up couch. 2nd day cleaning did not get done till after 2pm and only once we called reception. Once again - kitchen bench not tidied up, blanket not put away and couch not straightened up. Add to that coffee and tea was not refreshed. Signage around the place I feel was not sufficient. Washing machines - website states washing machine takes $1 coins. Reception said 3 $1 coins for washing machine. Found the washing machine was 5 $2 coins. One machine was out of order with a sign. The other machine still half full of water. Add to this we were giving washing detergent from reception the was for front loaders and the machines were both top loaders. All in all a very disappointing stay.
Stayed 3 nights in Oct 2025

6/10 Okay

Erin

Liked: Staff & service
Disliked: Cleanliness
Good, lovely
Stayed 1 night in Oct 2025

6/10 Okay

Hayley

Travelled with family
Liked: Amenities
Great property and lots for kids to do. We went to Sola restaurant for dinner and found it over priced for the quality and quantity of the food. I ordered the Moreton Bay Bugs Salad and was lucky if I had two it was all lettuce. Husband had the steak which was very chewy.
Stayed 1 night in Oct 2025

8/10 Good

Jeanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property in general is very nice. Lobby looks sleek and aesthetically pleasing. There are activities available to do for the whole family. The room however that we stayed in is quite dated, and can use some much-needed renovation. Other rooms or units are quite nice and looks new.
Stayed 1 night in Oct 2025

10/10 Excellent

Colin

Stayed 2 nights in Sep 2025

6/10 Okay

Debbie

Liked: Cleanliness
I found it quite difficult to get in touch with reception before and during my stay. The staff seemed a little unsure of processes, as though they were all new or still in training. I was staying for a work function and had a short 40-minute break between sessions after traveling since 4 am, so I’d hoped to rest briefly. Unfortunately, a staff member knocked on my door to ask if my air-conditioning was working, which interrupted my quick nap.
Stayed 1 night in Oct 2025

6/10 Okay

Joseph

Disliked: Staff & service
Average
Stayed 4 nights in Oct 2025

6/10 Okay

Ben

Liked: Property conditions & facilities
Disliked: Cleanliness
The floor in the room was dirty the moment we walked in. Rest of the room was fine, no complaints really. Most of the staff seemed to have an issue with being at work - except Austin in the restaurant. Nice guy!
Stayed 1 night in Oct 2025

8/10 Good

Harry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, resort is well setup but needs a pressure clean and the tv's are samsung only so its impossible to cast or stream from your iphone.
Stayed 3 nights in Oct 2025

6/10 Okay

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My wife and I stayed for one night in a 1 queen bed garden view room @$355.00 per night. While we enjoyed the serenity of the resort, we discovered the bed sloped inwards towards the centre, this due to using two single mattresses and not a proper queen-size mattress. We could feel the join between the two mattresses. This made for an uncomfortable sleep and degraded the overall experience. It was not what we had expected from a Novotel Resort. Also, the teaspoon in the room had not been washed.
Stayed 1 night in Oct 2025

6/10 Okay

Kaila

Travelled with family
Liked: Amenities, property conditions & facilities
Some of the staff were incredibly helpful, some were not. Our room was not cleaned one/three nights. Great pool area and breakfast was also good.
Stayed 3 nights in Oct 2025

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Oct 2025

4/10 Poor

Adrian

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Too big for the insufficient staff to be able to provide any real care factor. The pool facilities are around 30% of the scale needed for the number of rooms. Young staff trying hard, but clearly untrained and overworked. The management business seems to know they will continue to (over)fill the rooms and don’t have to try or care about the experience once you’re there. Simple things like rooms have very limited facilities (e.g. no cups/glasses in the bathrooms / nowhere to hang dry towels in the bathrooms) yet Room Service meals are delivered on disposable paper plates with no cutlery??? Clearly the objective is to squeeze as much money as possible out of the punters with as little effort/or care as possible. I have visited this property a number of years ago and had a very enjoyable stay - it is such a shame to see how it is being managed and milked today. We won’t be back anytime soon.
Stayed 1 night in Sep 2025

8/10 Good

Hayley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025