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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property

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Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Relax on the rooftop terrace with a variety of seating options and enjoy the scenic city view.
Property video
Relax in a spacious room with a large bed, desk area, and city view.
Indulge in a variety of freshly baked pastries, including Danish fruit, croissants, and cinnamon rolls.
Relax by the serene pool surrounded by lush greenery and modern furniture.

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Parking included
  • Housekeeping

Explore the area

Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216
  • Pakuwon Mall
    ‪1 min walk‬
  • Surabaya Zoo
    ‪7 min drive‬
  • Tunjungan Plaza
    ‪10 min drive‬
  • Surabaya (SUB-Juanda)
    ‪24 min drive‬

Room options

View all photos for Room, 2 Single Beds (Premium Deluxe, 2 Single Beds)

Room, 2 Single Beds (Premium Deluxe, 2 Single Beds)

Room, 2 Single Beds (Premium Deluxe, 2 Single Beds)

9.4 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed

Family Room, 1 King Bed

  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Premium Deluxe, 1 King)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 1 King Bed (Premium Deluxe, 1 King)

8.6 out of 10
Excellent
(4 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Deluxe Guest Room, 2 Single Beds)

Room, 2 Single Beds (Deluxe Guest Room, 2 Single Beds)

Room, 2 Single Beds (Deluxe Guest Room, 2 Single Beds)

8.8 out of 10
Excellent
(10 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | Living room

Premium Suite, 1 King Bed

  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Deluxe Guest Room, 1 King)

Room, 1 King Bed (Deluxe Guest Room, 1 King)

Room, 1 King Bed (Deluxe Guest Room, 1 King)

9.6 out of 10
Exceptional
(7 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

Art Deco Surabaya hotel connected to the convention center, steps from Pakuwon Mall
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, valet parking, and a children's pool. Housekeeping is available on request.
Four Points by Sheraton Surabaya, Pakuwon Indah offers 310 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 49-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Four Points by Sheraton Surabaya, Pakuwon Indah. During your stay, you'll be connected to the convention center, and just a quick walk from Pakuwon Mall. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at Djaman Doeloe Restaurant, a buffet restaurant that serves Indonesian cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a golf driving range
  • Steps from Pakuwon Mall and 7 minutes by car from Surabaya Zoo
  • Airport shuttle service available for a fee
Four Points by Sheraton Surabaya, Pakuwon Indah offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

The business-friendly Four Points by Sheraton Surabaya, Pakuwon Indah also features concierge services, dry cleaning/laundry services, and a front-desk safe. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Djaman Doeloe Restaurant - This buffet restaurant specializes in Indonesian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Soiree Rooftop Bar - This rooftop bar specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 154,880 for adults and IDR 77,440 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Djaman Doeloe Restaurant
  • Soiree Rooftop Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Shopping centre

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Conference centre
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 17 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 605000.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 154880 for adults and IDR 77440 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Four Points by Sheraton Surabaya, Pakuwon Indah offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Four Points by Sheraton Surabaya Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 137 out of 173 reviews
Rating 8 - Good. 23 out of 173 reviews
Rating 6 - Okay. 10 out of 173 reviews
Rating 4 - Poor. 1 out of 173 reviews
Rating 2 - Terrible. 2 out of 173 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

4/10 Poor

Hendy

Stayed 5 nights in Mar 2025

6/10 Okay

Charn Wye

Stayed 1 night in Mar 2025

10/10 Excellent

Puguh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay in Surabaya
Stayed 10 nights in Jan 2025

10/10 Excellent

Kunal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Adrian KimTju

Stayed 2 nights in Jan 2025

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Everything was amazing and so were the staff. My only comment is the room is a little small. Great toilet size though.
Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).
Stayed 4 nights in Sep 2024

10/10 Excellent

Martin, Richmond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of the city, clean, easy access to the mall, varieties of food
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Friendly and warm check in staff. Breakfast was excellent. Location is fantastic
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

NG PENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Lulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and next to a mall.
Stayed 1 night in Aug 2024

10/10 Excellent

Liu

Stayed 1 night in Aug 2024

10/10 Excellent

Wati

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Commendation for Exceptional Service

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.
Stayed 3 nights in Jul 2024

10/10 Excellent

Leng teck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall
Stayed 1 night in Jul 2024

10/10 Excellent

Xiaoqing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place to stay

Wonderful place, though price went up significantly at the facility, last year I stayed at Westin, this year I had to stay at the four points, just kidding, the two hotels are built in the same building and all had exits directly to the shopping mall. Four points is a bit less expensive. Fabulous surroundings with great choice of everything.
Stayed 3 nights in May 2024

10/10 Excellent

GO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and friendly staff
Stayed 3 nights in Jun 2024

10/10 Excellent

KEN

Stayed 2 nights in Jun 2024

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the rooftop and nice swimming pool
Stayed 2 nights in Jun 2024

10/10 Excellent

Hannan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.
Stayed 2 nights in May 2024

10/10 Excellent

MOHD ASWADI

Stayed 2 nights in May 2024

10/10 Excellent

CHARLENE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptional and the food was delicious. Property is well-maintained.
Stayed 2 nights in May 2024

10/10 Excellent

zhi qiang

Stayed 10 nights in Apr 2024

10/10 Excellent

Gina, South St. Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding and very comfortable!
Stayed 2 nights in Mar 2024