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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property

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Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Rooftop bar, al fresco dining, open daily
Property video
Outdoor pool, open 6:00 AM to 8:00 PM, free pool cabanas, pool umbrellas
Daily buffet breakfast for a fee
Premium Suite, 1 King Bed, Non Smoking | Living room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216
  • Place, Pakuwon Mall
    ‪1 min walk‬
  • Place, Pakuwon Trade Center
    ‪3 min walk‬
  • Place, Tunjungan Plaza
    ‪14 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪33 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

Frette Italian sheets, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium Suite, 1 King Bed, Non Smoking | Living room

Premium Suite, 1 King Bed, Non Smoking

  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed

Family Room, 1 King Bed

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, valet parking, and a children's pool. Housekeeping is available on request.
Four Points by Sheraton Surabaya, Pakuwon Indah offers 310 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 49-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Four Points by Sheraton Surabaya, Pakuwon Indah. During your stay, you'll be connected to the convention center, and just a quick walk from Pakuwon Mall. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at Djaman Doeloe Restaurant, a buffet restaurant that serves Indonesian cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a golf driving range
  • Steps from Pakuwon Mall and a 5-minute drive from Al-Akbar Mosque
  • Airport shuttle service available for a fee
Four Points by Sheraton Surabaya, Pakuwon Indah offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

The business-friendly Four Points by Sheraton Surabaya, Pakuwon Indah also features concierge services, dry cleaning/laundry services, and a front-desk safe. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Djaman Doeloe Restaurant - This buffet restaurant specializes in Indonesian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Soiree Rooftop Bar - This rooftop bar specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Limited on-site self and valet parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 154,880 for adults and IDR 77,440 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Djaman Doeloe Restaurant
  • Soiree Rooftop Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Shopping centre

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Conference centre
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 17 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 605000.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 154880 for adults and IDR 77440 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Four Points by Sheraton Surabaya, Pakuwon Indah offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Four Points by Sheraton Surabaya Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 180 out of 226 reviews
Rating 8 - Good. 29 out of 226 reviews
Rating 6 - Okay. 13 out of 226 reviews
Rating 4 - Poor. 1 out of 226 reviews
Rating 2 - Terrible. 3 out of 226 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kiem Kiat

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Great breakfast
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Yao Ming

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room and staff service
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staffs
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Anik

Liked: Cleanliness, amenities, property conditions & facilities
Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Say Min

Liked: Cleanliness, staff & service, amenities
Extremely friendly service from every single staff i meet!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
We have been traveling for 2 months all over Asia and the breakfast was the best anywhere. The location being right next to this mall was perfect. The staff friendly. It smelled very nice and beds were comfortable
Stayed 1 night in Jan 2026
Verified

8/10 Good

BEE HOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good. Especially the Peranakan breakfast served. Will definitely come back again.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Goh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located above a huge mall woth lots of food options and shopping
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Edward Z J

Liked: Cleanliness, amenities, property conditions & facilities
Staffs are friendly and helpful!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very convenient as it locates just the same building with Pakuwon Mall, the largest shopping mall in Indonesia.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Leng teck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

I always stay here when visiting Surabaya Great service and breakfast spread
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities
Best hotel in Surabaya! I booked the hotel for my mum so that she can have the best time on Christmas Day. The Four Points team really went above and beyond to make her feel special and at home. Thank you so much!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chang Ming, Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and i totally enjoyed my stay!
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff and great hotel

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Lulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and next to a mall.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Puguh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay in Surabaya
Stayed 10 nights in Jan 2025
Verified

10/10 Excellent

Shaoju

Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Friendly and warm check in staff. Breakfast was excellent. Location is fantastic
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Noriaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice property
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

HITOSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially the view from the bar was the best.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Adrian KimTju

Liked: Cleanliness, amenities, property conditions & facilities
It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.
Stayed 8 nights in Jan 2024
Verified

10/10 Excellent

Leng teck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Nur Sahirrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place to stay!

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kim-Fu

Liked: Cleanliness, amenities, property conditions & facilities
I love everything that the hotel offers but the breakfast really stood out. They offer the best authentic Indonesian food and more. The chef personally came to us and offered salmon belly soup that is so delicious. The juice is fresh. There are fresh fruits but unfortunately they don’t have my favorite Harum Manis mangoes, sirsak and nangka.
Stayed 3 nights in Nov 2025