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Garden Palace Hotel Surabaya

4.0 star property

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Photo gallery for Garden Palace Hotel Surabaya

Meeting facility
Royalle Suite
Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds
2 bars/lounges, lobby lounge
3 restaurants; breakfast, lunch and dinner served

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Jalan Yos Sudarso 11, Surabaya, East Java, 60271
  • Place, Surabaya Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Grand City Surabaya
    ‪8 min walk‬
  • Place, Tunjungan Plaza
    ‪11 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪27 min drive‬

Room options

View all photos for Standard Classic King

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Standard Classic King

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Classic Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Standard Classic Twin

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior King

View from room

Superior King

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Superior Twin

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Thematic King

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Thematic King

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Thematic Twin

Deluxe Thematic Twin

Deluxe Thematic Twin

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Royalle Club King

View from room

Royalle Club King

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Royalle Club Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Royalle Club Twin

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Royalle Suite

Royalle Suite

Royalle Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Menteri Suite

Menteri Suite

Menteri Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Sultan Suite

Sultan Suite

Sultan Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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Reception
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  • Pool
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  • Kids’ pool
  • Parking included
2.2 out of 5, 5 reviews
The price is €22
includes taxes & fees
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About this property

Garden Palace Hotel Surabaya

3 restaurants, a full-service spa, and a nightclub are available at this hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli.
Garden Palace Hotel Surabaya offers 360 air-conditioned accommodations with safes and complimentary newspapers. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. This Surabaya hotel provides complimentary wireless Internet access.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a health club.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
During your stay at Garden Palace Hotel Surabaya, you're just a quick walk from Balai Pemuda. Features include free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi
  • Enjoy international cuisine at Green House, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking, self parking, and RV/bus/truck parking available for a fee
  • Indulge with massages at the spa
  • Services include free babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall
  • Airport shuttle service available for a fee
Garden Palace Hotel Surabaya offers its guests a full-service spa and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 8608 square feet (800 square meters) and includes conference space. A nightclub, spa services, and a terrace are also featured at the business-friendly Garden Palace Hotel Surabaya. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Green House - This restaurant specializes in international cuisine. Open 24 hours.
Ming Court - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.
Vista Jazz - This bistro specializes in international cuisine and serves dinner and light fare.
Curabhaya - This lobby lounge specializes in Indonesian cuisine and serves dinner and light fare. Open 24 hours.
CAT Pajamas - This bar specializes in international cuisine and serves light fare only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking available only on request
  • Secured, uncovered parking on site (IDR 60,000 per day)
  • Secured, uncovered valet parking on site (IDR 25,000 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited number of on-site valet and self parking spaces per unit

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 55,000 for adults and IDR 27,500 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • CAT Pajamas
  • Curabhaya
  • Green House
  • Ming Court
  • Vista Jazz

Things to do

  • 24-hour gym
  • Full-service spa
  • Nightclub
  • TV in common areas

Family friendly

  • Free babysitting
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 8,608 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Garden Palace Hotel Surabaya

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 55000.00 for adults and IDR 27500.00 for children
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
  • Uncovered self parking fee: IDR 60000 per day (in/out privileges)
  • Uncovered valet parking fee: IDR 25000 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Garden Palace Hotel Surabaya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Garden Hotel Surabaya
Garden Palace Hotel
Garden Palace Hotel Surabaya
Garden Palace Surabaya
Garden Palace Surabaya Hotel
Garden Surabaya
Hotel Garden Palace Surabaya
Hotel Garden Surabaya
Palace Hotel Surabaya
Surabaya Garden Palace Hotel
Garden Palace Hotel Surabaya, Java
Garden Surabaya Surabaya
Garden Palace Hotel Surabaya Hotel
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Garden Palace Hotel Surabaya Hotel Surabaya
Garden Palace Hotel Surabaya Powered by Archipelago

Garden Palace Hotel Surabaya Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 73 reviews
Rating 8 - Good. 29 out of 73 reviews
Rating 6 - Okay. 14 out of 73 reviews
Rating 4 - Poor. 11 out of 73 reviews
Rating 2 - Terrible. 5 out of 73 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

makoto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Mia

Disliked: Property conditions & facilities, room comfort

Great location but not very well maintained

The only good thing about the hotel is the location. Otherwise, everything is very run-down. The room is very old and we saw lots of things are broken. Not very comfy, i do not recommend for a long stay.
Stayed 1 night in Jan 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Hotel in a good location. Close to everything, food is good. Just a little bit old. So far i enjoy that hotel
Stayed 4 nights in Mar 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Widodo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, need better wifi
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Marc

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

improvement required

Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Sufficient for a business trip

Friendly and helpful hotel staff. Smooth check-in and check-out. Clean and tidy room. Reasonable buffet breakfast. Walking distance to the Conference Centre with a decent shopping mall. Only one complaint that shower water flow is limited. Sufficient for a business trip.
Stayed 4 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

추천합니다.

직원들이 친절하고 조식이 저렴하고 부담없이 맛있었다. 저녁에 호텔 바에서의 음악, 음료, 친절 다 만족한다. 지리적인 위치도 좋고 한국의 물가 대비 저렴해서 잘 즐길수 있었다. 다만 호텔 키가 고장나서 자정이 넘어 방에 들어가는 이변이 생긴 것이 아쉬웠다.
Stayed 5 nights in Jul 2019
Verified

8/10 Good

YOUNG SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족합니다.

전반적으로 모든 직원들이 친절했습니다. 가격 대비 추천할 만 합니다. 교통도 아주 좋구요. 바로 시청옆이라 치안도 안심입니다.
Stayed 5 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Great
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Defiantly will stay again

Great
Stayed 1 night in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.
Stayed 3 nights in Feb 2019
Verified

2/10 Terrible

Njoo Aland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Very dirty hotel. Very old and not good place to stay
Stayed 1 night in Dec 2018
Verified

6/10 Okay

Shahul Hameed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel At Great Location Requires Renovation

This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.
Stayed 1 night in Jan 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Kamar gelap. AC tidak dingin. Kamar mandi airnya tergenang. Tidak sesuai dengan harga yang dibayarkan
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Frankie

Liked: Staff & service

Can be better

I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

Kumar

Disliked: Cleanliness, property conditions & facilities

Avoidable and Very Old Property.

Horrible, they made me waited for Room from 9am till 2.30pm.
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Location is good.... staff very friendly....
Stayed 3 nights in Sep 2018
Verified

6/10 Okay

Peter

Liked: Staff & service

Palace should be palatial

I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer.
Stayed 6 nights in Aug 2018
Verified

4/10 Poor

Albert

Liked: Staff & service
Disliked: Cleanliness, room comfort

Was a very nice hotel. WAS

The hotel definitely has seen better days. I was a regular at this hotel in the 90s was one of the better if not the best at the time. Fast forward to 2018, the hotel seems to be stuck in the 90s. Old carpetting(old? I mean ancient) in the room. Huge, fat tv with 20 channels or so. Control panel that control all the lights and tv (mind you this was the latest technology in the 90s but since the invention of tv remote the panel is mostly obsolete, but hey it still controls the lights). Washroom is ancient (in a dirty way) one of the valve is busted, still works though. Hot water is unstable (scalding hot or cold no in between). Mold sign that's been covered with paint at one of the corner ceiling of the washroom. The good part: staff is friendly and polite. The location is very strategic. All in all, for the price point I expect better (especially cleanliness, well, everything is about cleanliness. I don't mind small room, weird room, old room whatever as long as it's clean)
Stayed 1 night in Jul 2018
Verified

4/10 Poor

Dwi Retno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come.
Stayed 1 night in Jun 2018
Verified

8/10 Good

howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant place to stay.

comfortable hotel. Friendly staff. Breakfast has a good variety. breakfast staff work hard keeping the tables clear and the food stocked. Taxis are easy to get.
Stayed 6 nights in Feb 2018
Verified

8/10 Good

Runtu

Liked: Staff & service
Disliked: Property conditions & facilities
Hair dryer this hotel its so old but facility its good
Stayed 2 nights in Feb 2018
Verified

8/10 Good

Mik

Liked: Cleanliness, staff & service
I just spend one night in the hotel, good service. The hotel is good value for money
Verified

6/10 Okay

Zpatq

Liked: Cleanliness, staff & service, room comfort

High-rise hotel with sweeping views

Stayed on the 19 Floor with a northern aspect view of Surabaya. Easy access to some minor monuments and two malls. Breakfast was expensive and average, however they did have good Soto Ayam (chicken soup). The room was immaculately clean but did show signs of having seen better days. There was little contact with staff except the door staff who were polite and a good source of information.