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Holiday Inn Express Surabaya CenterPoint by IHG

4.0 star property

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Photo gallery for Holiday Inn Express Surabaya CenterPoint by IHG

Exterior
Exterior
Free daily buffet breakfast
Interior
Breakfast served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
No. 54-58 Jalan Kedungdoro, Surabaya, East Java, 60251
  • Place, Tunjungan Plaza
    ‪11 min walk‬
  • Place, BG Junction
    ‪15 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪3 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪30 min drive‬

Room options

View all photos for Standard Room (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room (with Free Breakfast)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible (Wheelchair)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible (Wheelchair)

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Non Smoking, City View (with Free Breakfast)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Smoking, City View (with Free Breakfast)

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed (with Free Breakfast)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds (with Free Breakfast)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Smoking (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Smoking (with Free Breakfast)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Smoking (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, Smoking (with Free Breakfast)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Holiday Inn Express Surabaya CenterPoint by IHG

Along with a restaurant, this hotel has a fitness center and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and a business center.
Holiday Inn Express Surabaya CenterPoint by IHG offers 236 air-conditioned accommodations with washers/dryers and safes. Beds feature premium bedding. Premium cable television is provided. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.
During your stay at Holiday Inn Express Surabaya CenterPoint by IHG, you'll be within walking distance of Tunjungan Plaza. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Greet Room
  • Amenities include a front-desk safe, a business center, and meeting rooms
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Tunjungan Plaza and 10 minutes from Pakuwon Mall
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 1927 square feet (179 square meters) and includes conference space. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Surabaya CenterPoint by IHG. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.
Greet Room - This restaurant specializes in international cuisine and serves breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Greet Room

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room washing machine/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,927 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 16 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Express Surabaya CenterPoint by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 300000.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 260000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 300000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Express Surabaya CenterPoint by IHG offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Holiday Express Centerplaza
Holiday Express Surabaya Centerplaza
Holiday Inn Express Centerplaza
Holiday Inn Express Surabaya Centerplaza
Holiday Inn Express Surabaya Centerplaza Java
Holiday Inn Express Surabaya CenterPlaza Hotel
Holiday Inn Express CenterPlaza Hotel
Holiday Inn Express Surabaya CenterPoint Hotel
Holiday Inn Express CenterPoint Hotel
Holiday Inn Express CenterPoint
Inn Express CenterPoint
Holiday Inn Express Surabaya CenterPoint
Holiday Inn Express Surabaya CenterPoint by IHG Hotel
Holiday Inn Express Surabaya CenterPoint an IHG Hotel
Holiday Inn Express Surabaya CenterPoint by IHG Surabaya
Holiday Inn Express Surabaya CenterPoint by IHG Hotel Surabaya

Holiday Inn Express Surabaya CenterPoint by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 63 out of 151 reviews
Rating 8 - Good. 70 out of 151 reviews
Rating 6 - Okay. 12 out of 151 reviews
Rating 4 - Poor. 2 out of 151 reviews
Rating 2 - Terrible. 4 out of 151 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alvernia

Liked: Cleanliness, amenities, property conditions & facilities
it was a good stay
Stayed 4 nights in May 2025
Verified

8/10 Good

KHAMIS NOORUL FADZLEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, and easy to access to major part of Surabaya, staffs are friendly and would recommend if your looking for a quick budget stay in the city.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Silvie

Liked: Property conditions & facilities
Good stay
Stayed 1 night in May 2024
Verified

10/10 Excellent

Takuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel staff are excellent!

The hotel staff react very quickly and correctly to my inquiry and request. Breakfast is also very nice. I would like to stay at this hotel again for my next business trip to Surabaya.
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located

Comfortable beds and room. Nice equipped gym. Full tasty asian breakfast buffet.
Stayed 1 night in May 2023
Verified

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the middle of the city

The overall stay is good, the staffs are friendly and accomodating, the service is good, breakfast great. It just a tiny details like the pillows I think is a bit overdue, the shower head that keep falling down when I was showering. I choose this because it close to my parent house and there are arrays of choice foods around the hotel. Close to BG junction, TP and Tunjungan street.
Stayed 8 nights in Aug 2025
Verified

6/10 Okay

Allan

Liked: Staff & service
Tired hotel with noisy air conditioners and stained carpets.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well Surabaya is my hometown I grew up ; my husband little bit older than me and he is 79 year old ( he is Disabled) , but he enjoy stay and greet staff Thank you very much Dwi & Roger 🙏🇮🇩🇺🇸
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Especially all the staff I came in contact with, all of them
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

damon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner had issues in two rooms i stayed. Had to move rooms twice in 2 nights stay. Not recommended and will not stay here again.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

HJ

Liked: Cleanliness, amenities, property conditions & facilities
Love everthingelse except my room. Should have selected superior room rather than a standard one. The standard room I was assigned to seem to have depleted. No changing room because hotel was on busy week. Breakfast were awesomeeee. The resto even prepared us 'take away' brealfast ad we checked out during early hour of the morning (2 AM). Room service Excellent.
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

Joanna

Liked: Staff & service, room comfort

Good service in an old hotel

Staff is very attentive, kind, and helpful. Hotel is otherwise not in good condition. The public spaces and restaurant are nice and in good condition. However, elevators are very slow. Hallways and rooms are old and not in good condition, disappointing for IHG brand. The bathroom is old with rust on the fixtures. Only given 2 towels and they are gray, stained, and smell bad. One of the bedside tables appeared to be falling apart. Bed was okay. AC not very strong. Only positive was the service provided by staff. The hotel is otherwise in poor condition and not like other IHG brand hotels.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Room was ok and so far all except safety box worked well. Corridors on 7th floor have plenty water leak marks on ceilings, definitely need some fixings. Rooms have all in one shower gel in shower but no soaps or anything else apart from toothbrushes kits. Breakfast could have been better no continental choices apart from two type of fruits and cereals. Bit disappointing for 4 star hotel to have mini salad bar and asian dishes only
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

so so stay

I have to say I picked that hotel because of the reviews. I was expecting something amazing, but that is not what I got. My room had the worst bed ever. We all left with body pain. The sink handle leaked, so every time I turned on the water the entire sink area got wet. The aircon was no good. It was either too hot or too cold. They messed up my room service order. The staff was very helpful and friendly. I will say the food was delicious. I enjoyed breakfast and the room service food was good, it just was not correct.
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Cenk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wer in Surabaya eine Unterkunft für ein paar Nächte benötigt kann hier gerne verweilen. Sauber und guter Service
Stayed 3 nights in Sep 2024
Verified

2/10 Terrible

Junichi

Disliked: Staff & service
禁煙ルームがタバコの匂いで満ちている
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Très pratique pour prendre l'avion
Stayed 1 night in Jun 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the city centre, and a lot of local food around. staff are friendly and polite, however, can be more attentive
Stayed 2 nights in Jun 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for short stay or transit. Staff was polite.
Stayed 1 night in Dec 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, the staff I had contact with knew very little English but overall very friendly.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, cool view of the city, really nice Indonesian breakfast.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
aardig personeel zowel van de incheck balie als restaurant
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High quality hotel

Very clean hotel. The room is quiet and the Wi-Fi is very good. And you can stay at a very cheap price. The vending machine in the lobby was not working properly. Around the hotel is a downtown area and is not suitable for walking access. Overall, this is the most recommended hotel in Surabaya.
Stayed 3 nights in Jan 2020
Verified

2/10 Terrible

Yasu

Disliked: Staff & service, amenities, property conditions & facilities
Why even Refrigerator is not effective, we have to pay for Ice? Also Amenity is very poor. no hand towel, no cotton swab.
Stayed 3 nights in Dec 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service

Over rated hotel need improvements

Front desk staff were not helpful enough. They let one woman working alone handle so many people luggages while they stand idle. Terrible parking arrangement. Terrible breakfast. Only the beds were comfortable and the rooms were clean.
Stayed 1 night in Dec 2019