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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

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Photo gallery for Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Outdoor pool
View from room
Lobby lounge
Exterior
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225
  • Place, Ciputra World Mall
    ‪1 min walk‬
  • Place, Surabaya Town Square
    ‪17 min walk‬
  • Place, Surabaya Zoo
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪27 min drive‬

Room options

View all photos for Executive Club Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Executive Club Deluxe Twin

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Club Deluxe King

Minibar, in-room safe, desk, laptop workspace

Executive Club Deluxe King

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Twin Room (Twin Bed)

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room (Twin Bed)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Grand Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe Twin

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Club Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Deluxe

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Club Grand Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Grand Deluxe

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Deluxe King Room

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe King Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Grand Deluxe King

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe King

8.0 out of 10
Very good
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers 212 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
The onsite spa has 3 treatment rooms including rooms for couples. Services include massages and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
With your stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, you'll be connected to a shopping center and within walking distance of Surabaya Town Square. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to body scrubs, massages, or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • 0.1 mi (0.1 km) from Ciputra World Mall and 7.8 mi (12.5 km) from Ciputra Golf Club
  • Airport shuttle service available for a fee
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers its guests a full-service spa, an outdoor pool, and a hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There's an onsite business center. A children's pool, a fitness center, and a sauna are also featured at the luxury Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 60,000 per day)
  • Limited on-site self and valet parking

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 348,480 to 348,480 for adults and IDR 174,240 to 174,240 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 22 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 550000 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately IDR 348480 to 348480 for adults, and IDR 174240 to 174240 for children
  • Airport shuttle fee: IDR 463000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 60000 per day
  • Rollaway bed fee: IDR 550000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 55110, 8120216161196
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 5:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ciputra World Surabaya
Hotel Ciputra World
Ciputra World Surabaya
Ciputra World
Hotel Ciputra World Surabaya, Java
Hotel Ciputra World Surabaya

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 264 reviews
Rating 8 - Good. 96 out of 264 reviews
Rating 6 - Okay. 17 out of 264 reviews
Rating 4 - Poor. 10 out of 264 reviews
Rating 2 - Terrible. 1 out of 264 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Wendy or Joe

Liked: Cleanliness, staff & service, amenities
I'm definitely a fan of Swiss-Belhotel for international travel going forward. The rooms were clean and the staff exceptionally helpful.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Wenny

Liked: Cleanliness, amenities, property conditions & facilities
Staffs very attentive. Clean room.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Perseus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a GORGEOUS hotel. The staff was incredibly attentive and friendly. The area was very safe. I will definitely stay here again.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
food options were limited for western traveller.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

CHAN FAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Ozy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loacti o n near from mall,and everything's good
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Him

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel and excellence service but wish the pool was heated.
Stayed 3 nights in Jun 2023
Verified

8/10 Good

Chin Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly service all the way
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice affordable hotel with secret access

It was a nice hotel with nuce bfast the only issue is the access and reception on the 8th floor. Getting to the hotel is like going to underground secret building a bit strange the rest is fine
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Tadashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regarding instruction of bluebird, it was quite detailed. Further I got heartful sweets complimentary, so it was impressive services.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

August

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Hotel in Surabaya

Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing….10/10! Highly recommend.
Stayed 14 nights in May 2024
Verified

8/10 Good

Stephen Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfort stay

Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022
Verified

8/10 Good

Takashi

Liked: Cleanliness, staff & service, amenities
Shower's temp control is so difficult. And also the pressure of shower is not enough.
Stayed 10 nights in Oct 2025
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit stay

The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022
Verified

4/10 Poor

mehmet engin

Liked: Cleanliness, room comfort
poor wifi
Stayed 1 night in Jun 2025
Verified

8/10 Good

Leonard

Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Tadashi

Liked: Cleanliness, staff & service, amenities
スタッフの対応が素晴らしい
Stayed 1 night in Jan 2026
Verified

8/10 Good

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔な部屋です。スタッフも対応は良い。
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Tadashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いつも利用させて頂いております。今回の滞在も快適に過ごせました。ロビーのACが早く修理されると良いですね。また、サウナの近くにロッカーが有れば、より使いやすいですね。
Stayed 3 nights in May 2025
Verified

8/10 Good

makoto

Liked: Cleanliness, staff & service, property conditions & facilities
次回、泊まるつもりです。
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Hideo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
壁が薄く隣りの部屋のいびきがうるさくて眠れませんでした。いいホテルですが、電源の場所が不便だったり、お湯の調整が難しかったりと設備が微妙です。朝食は豊富ですが、寿司が腐っていて吐き出しました。
Stayed 2 nights in Feb 2025