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Hotel Santika Jemursari Surabaya

4.5 star property

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Photo gallery for Hotel Santika Jemursari Surabaya

Breakfast, lunch and dinner served
View from property
A hotel room with a large bed, a desk with a chair, a TV, and a balcony with curtains.
A spacious lobby with a high ceiling, a reception desk, a waiting area with sofas, and a zebra-patterned rug.
A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Jl. Jemursari No. 258, Surabaya, East Java, 60237
  • Place, Surabaya Zoo
    ‪4 min drive‬
  • Place, Universitas Islam Negeri Sunan Ampel Surabaya
    ‪5 min drive‬
  • Place, Mpu Tantular Museum
    ‪5 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪21 min drive‬

Room options

Deluxe Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Executive Room, 1 King Bed

  • 27 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Deluxe Room, 2 Single Beds

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Executive Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Executive Room King with Balcony Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Santika Jemursari Surabaya

A full-service spa, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Hotel Santika Jemursari Surabaya offers 105 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. LCD televisions come with premium cable channels.

Bathrooms include showers, slippers, and complimentary toiletries. This Surabaya hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
During your stay at Hotel Santika Jemursari Surabaya, you'll be close to Tunjungan Plaza. Features include free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • 8 minutes by car from Tunjungan Plaza and 14 minutes from Pakuwon Mall
  • Airport shuttle service available for a fee
Hotel Santika Jemursari Surabaya offers its guests a full-service spa and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 5 meeting rooms. A terrace, barbecue grills, and multilingual staff are also featured at the luxury Hotel Santika Jemursari Surabaya. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Surabaya hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:00 AM.
SEKARWANGI RESTAURANT - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: IDR 95,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CAKE SHOP
  • SEKARWANGI RESTAURANT

Things to do

  • Full-service spa
  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Barbecue grill
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santika Jemursari Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 332500.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 95000 per person
  • Airport shuttle fee: IDR 260000 per vehicle (one way)
  • Rollaway bed fee: IDR 332500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Jemursari
Hotel Santika Jemursari
Hotel Santika Jemursari Surabaya
Jemursari
Santika Hotel Jemursari
Santika Jemursari
Santika Jemursari Hotel
Santika Jemursari Surabaya
Hotel Santika Jemursari Surabaya, Java

Hotel Santika Jemursari Surabaya Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 38 reviews
Rating 8 - Good. 23 out of 38 reviews
Rating 6 - Okay. 6 out of 38 reviews
Rating 4 - Poor. 2 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities
Blijft een mooi hotel met fijne kamers en super personeel! De badkamer is echter wel aan vervanging toe.
Stayed 3 nights in Feb 2023
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Staff hotel service is very good, they responds a customer complaint very well. Good food. They need to upgrade the amenities.
Stayed 2 nights in Apr 2021
Verified

8/10 Good

Lie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Hotel is good, clean, breakfast variety is not a lot though.
Stayed 2 nights in Dec 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Uitstekend ontbijt. Te dicht bij moskee die begint te blèren om 04:15. Dit is wel waardeloos.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like santika hotel. Its small hotel but nice, friendly staff and nice food. Staff is ready to help. Breakfast was nice. I will be back next time I go visit surabaya
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Andreas nicco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lokasi dan tenpat yg cozy

Menyenangkan, lokasi strategis, kamar nyaman
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

満足のいく滞在が期待できます

すぐ隣にファストフード店もあり、便利な立地。 ホテルの居室は一般的で問題なし。 フロント脇にビジネスセンターもあり、非常に便利だった。
Stayed 1 night in Dec 2018
Verified

4/10 Poor

j

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed in Santika for the last 4 years, was good before, but not this year. AC in my room did not work well, worse, started to leak heavily. Ther breakfast was not as good as before. Had dinner in restourant, ordered "kikil soup", given soup full of bone. I cancelled my booking in this hotel for next year.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice in Jemursari

I enjoyed my stay and the meals served. The staffs were friendly and helpful to interact with. No shopping malls around, though/
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice hotel. Staff are very nice and helpful. WIFI is fast. Breakfast with alot of variety and delicious. Gulai Kambing is spectacular !! Totally recommended
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

第二次入住這個飯店

很不錯的飯店 ＣＰ值還可以 可惜沒有吹風機＠＠ 飯店的welcome 奶茶好好喝！！早餐非常豐盛！！
Stayed 1 night in Jan 2018
Verified

6/10 Okay

Lency Meity

Liked: Staff & service
Disliked: Room comfort

Suasana hotel santika jemur

Staff ramah, suasana kamar sebenarnya ok...cuman sofa berbau, AC kurang dingin
Stayed 2 nights in Dec 2017
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Nice stay and breakfast is good
Stayed 3 nights in Oct 2017
Verified

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities, room comfort

First Time in Santika

the price is good, the hotel facility is ok, but the hotel i stayed had many ants running. this is the bad thing. other is okay, they need to care more about on this,
Stayed 2 nights in Sep 2017
Verified

8/10 Good

diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

キレイなホテルです

予約しましたが、着いたのは夜中でした。フロントはちゃんと対応してくれて、部屋の変更も快く応じてくれました。部屋の中は清潔で、ただドライヤーはないのが気になります。
Verified

8/10 Good

aijlie

Liked: Staff & service, room comfort

Good deal

As this good price I think is valuable, especially they also offer free breakfast
Verified

6/10 Okay

Verified traveller

値段相応のホテル

価格に対して、部屋の広さ、清潔感、便利さはまぁまぁのレベル。
Verified

6/10 Okay

Verified traveller

普通のビジネス用ホテル

普通のビジネスホテルと思えば、特に可も無く、不可もありません。部屋自体も広くありませんし、設備も最低限のものしかありません。朝食はホテルの規模の割には良かったです。
Verified

8/10 Good

HARJONO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessibility from or to Juanda Airport, is certainty and fast
Verified

8/10 Good

Giovanni Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good short stay for a family visit in Surabaya. There are several good local restaurants nearby with easy access to the airport. Parking spot available is very limited, however the hotel staffs are very helpful in helping guests to park with their free valet service.
Verified

8/10 Good

shella

Liked: Cleanliness, staff & service, room comfort

Nice Hotel

Stay at this hotel for business purpose, near office location
Verified

8/10 Good

Tiffany

Liked: Staff & service, property conditions & facilities, room comfort

pleasant stay for business trips

i stayed in Santika Jemursari Surabaya for 4 nights. Overall it was a nice experience, I like the various food for breakfast and the taste was delicious. The room was spacious for a business travellers, the wifi quite qood, the room equipment itself also quite complete. The only dissatisfaction was it smell bad around the bed corner, eventhough the housekeeping staff already helped with spray some air freshener, the smell still there. Hope they will give a little extra attention for cleanliness and bad smell.
Verified

8/10 Good

Didiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kenyamanan menginap di hotel santika jemursari sby

Pelayanan sangat ramah. Fasilitas hotel juga sangat baik. Kamar bersih mungkin yang kurang hanya posisi kloset yang tidak nyaman karena dibalik pintu kamar mandi. Lokasi hotel sangat strategis karena dekat dengan tempat2 kuliner di surabaya.
Verified

6/10 Okay

Verified traveller

So so
Verified

6/10 Okay

Elisabeth

Big question

Deluxe room without refrigerator?