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Hotel Santika Premiere Gubeng - Surabaya

4.0 star property

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Photo gallery for Hotel Santika Premiere Gubeng - Surabaya

Reception
Front of property
Suite Room
Indoor pool
Lunch and dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
JL. Raya Gubeng No. 54, Surabaya, East Java, 60281
  • Place, Surabaya Plaza Shopping Mall
    ‪14 min walk‬
  • Place, Grand City Surabaya
    ‪17 min walk‬
  • Place, Tunjungan Plaza
    ‪4 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪28 min drive‬

Room options

View all photos for Premiere Room King

Premiere Room King

Premiere Room King

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Room

Junior Suite Room

Junior Suite Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room King

Deluxe Room King

Deluxe Room King

  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room Twin

Deluxe Room Twin

Deluxe Room Twin

  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Executive Room King

Executive Room King

Executive Room King

  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Suite Room

Suite Room

Suite Room

  • 43 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Santika Premiere Gubeng - Surabaya

This hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle, and free train station pick-up. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite.
Hotel Santika Premiere Gubeng - Surabaya offers 230 air-conditioned accommodations with safes and complimentary bottled water. This Surabaya hotel provides complimentary wireless Internet access.

Bathrooms include showers, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
During your stay at Hotel Santika Premiere Gubeng - Surabaya, you'll be within walking distance of Tunjungan Plaza. You'll find features like free WiFi in public areas, free valet parking, and free train station pick-up service.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy local cuisine while dining at The Travellodge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall
  • Free train station pick-up, train station drop-off, and local-area shuttle service
Hotel Santika Premiere Gubeng - Surabaya offers its guests a children's pool, an indoor pool, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 13 meeting rooms available. The business-friendly Hotel Santika Premiere Gubeng - Surabaya also features spa services, concierge services, and complimentary newspapers in the lobby. An area shuttle within 50 meters, a train station pick-up service, and a train station drop-off service are free. Self parking and valet parking are free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
The Travellodge - This restaurant specializes in local cuisine and serves lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 50 metres
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 for adults and IDR 75,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Travellodge

Things to do

  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • Free area shuttle
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 13 meeting rooms
  • Conference centre

Spa

  • Aromatherapy
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 2013

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santika Premiere Gubeng - Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 150000 for adults and IDR 75000 for children
  • Airport shuttle fee: IDR 300000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 300000 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Hotel Santika Premiere Gubeng - Surabaya offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santika Premiere Gubeng Surabaya
Hotel Santika Premiere Gubeng
Santika Premiere Gubeng Surabaya
Santika Premiere Gubeng
Hotel Santika Premiere Gubeng Surabaya, Java
tika Premiere Gubeng Surabaya
Hotel Santika Premiere Gubeng Surabaya
Hotel Santika Premiere Gubeng - Surabaya Hotel

Hotel Santika Premiere Gubeng - Surabaya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 41 out of 84 reviews
Rating 8 - Good. 39 out of 84 reviews
Rating 6 - Okay. 2 out of 84 reviews
Rating 4 - Poor. 2 out of 84 reviews
Rating 2 - Terrible. 0 out of 84 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

knut

Liked: Staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is pleasant, offering a good breakfast buffet and maintaining a clean environment.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Albertus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to Siloam Hospital. Near city centre. Food options are great. Location-wise great. Pool and gym are small. Pool have no dress code, I saw a kid swimming with no clothes, kinda off putting. Cleanliness generally ok/acceptable but definitely could have been better.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Heejung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel gave us a room with an amazing city view. It was a pity that there was no possibility to open the window. It was a surprise to see that a pianist played the piano in the lobby. Exclusive!!! Very charming! The selection of the breakfast was eye-opening! Huge selection and great food… It was unusual to see that that the hotel staff collected the food remaining next to the buffet. Should you do it somewhere where the guest can’t see it easily? It was not a pleasant experience. Except that the hotel deserves five stars! Excellent hotel!
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Eduard

Liked: Cleanliness, amenities, property conditions & facilities
De kamer die ik had was wat gehorig. Voor de rest prima hotel
Stayed 2 nights in Nov 2023
Verified

4/10 Poor

Hyun

Liked: Cleanliness, room comfort
Disliked: Staff & service

별로입니다

방에 크고 좋았지만 욕조가 없어 불편했어요. 그리고 아침식사를위한 식당이 정말 별로였어요 인도네시아 음식에 익숙하지 않은사람들에게는 추천하고 싶지 않아요
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Eiji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても、過ごしやすいです。

部屋はとても清潔、タオル類もビニール袋に入れてある。 マスクも部屋にありました。
Stayed 2 nights in Mar 2021
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Awesome

No comment
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

KYONGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장차 갔는데 가격도 비싸지 않고 깔끔해서 만족합니다
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Room and toilet ia big. Breakfast spread was good and plentiful
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent services.👍

The receptionist and staf are very courteous and helpful. The room and hotel is Clean The buffet has a variety of choicfes and tasty. Since our flight is very early the hotel provided us with twoboxes of food for our early breakfast. Thank you so much hotel Santika for the excellent services.
Stayed 4 nights in Sep 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

review of Hotel Santika Premiere Gubeng - Surabaya

Place is close to Central Business District, good food round the corner and many big malls are not too far away
Stayed 2 nights in Sep 2018
Verified

8/10 Good

takashi

Liked: Cleanliness, staff & service, property conditions & facilities

ビジネスの出張には十分

出張で4日宿泊しました。部屋も綺麗でしたが、唯一朝のエレベータ街が数分を要する事が気になりました。 対応は非常に良いです。wifi環境TV、無料の水ペット４本、シャンプー、石鹸、歯ブラシ、髭剃り等アメニティも問題ありませんでした。周辺を散策していないので、レジャーではどうかわかりませんが、ビジネスユースには十分なホテルでした。
Stayed 4 nights in Aug 2018
Verified

10/10 Excellent

Ggk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Menyenangkan

Petugas sangat ramah, room bersih dan makanannya super
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check ... We arrived early and were able to go to our rooms... Very grateful Breakfast box was provided for us as we had to check out at 4.00am
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prepared breakfast box for our group as we had to check out at 4.00 am Quick check in and room was ready even tough we arrived earlier than check in time
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel, comfy bed, and even prep breakfast for early check out,,,,,,,, recomened
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the downtown

View hotel excelent and parking car not to far with the lobby, foods excelent with more traditional sources, fast response for staffs and clean and tropical minimalis style for overall hotels
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Maryadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pengalaman nginap di hotel mid town, ngage;

Mudah pencarian dan tidak terlalu jauh dari airport, sekitar hotel ada mall dan kuliner yg lengkap
Stayed 1 night in Jun 2018
Verified

4/10 Poor

GM

Liked: Cleanliness, staff & service

Sound proofing

I just realised the rooms are not sound proofing. I was able to hear the small kids in the next rooms run around and cried etc.and in the early morning played with the door bells in their rooms. You also can hear people talk when you are in bathroom. Overall it was not a pleasant experience.
Stayed 1 night in Jun 2018
Verified

8/10 Good

Tay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel in the city area

I always stay in this hotel during my trip to Surabaya because the location is in city area and the room is clean & staffs are very friendly. But this time a bit disappointed. 1. I booked the premiere room but the receptionist did not check properly & give us the deluxe room. Luckily I stayed before and ask for change. 2. The bath room drainage is stuck when bathing become flood. Have to call everyday to fix it. 3. On the last night of my stay, my opposite room was smoking and they open the door. It made the smoke go inside the room. My wife had complained and the staff had remind them but after awhile they do the same thing until my wife very suffocated and cant breathe well. We request to change room & the staff act fast & change the room immediately. I'm very glad for the good service otherwise we unable to sleep as it was midnight.
Stayed 2 nights in May 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

The hotel is convenient for you to train station.

The hotel is convenient for you to train station and keep tidy, provide good service. The front desk hotel staff is polite and good arrangement for room check-in service.
Verified

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

We got upgraded into Junior suite without additional charge. Really nice treat from this hotel. This is the 2nd time we stay at the Santika hotel premier Gubeng Surabaya A wide variety of breakfast selection ...
Stayed 1 night in Feb 2018
Verified

10/10 Excellent

Santha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

We enjoyed our stay at Santika, the staff were amazing, especially Kezia at the reception desk. She made sure we were well taken care of. The breakfast selection was exceptional,and staff very pleasant and accommodating. The location was good, close to malls for shopping.Would stay there again if we go back.
Stayed 20 nights in Jan 2018
Verified

8/10 Good

TEO SOAK YIN MANZANITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the junior suite. It was spacious and clean. However the room was not well sound proof. Able to hear TV from next door. The breakfast was catered to more of local delights. There are international delights available but limited. Free Wifi was part of package but the access is weak. Require to log in every now and then.
Stayed 2 nights in Dec 2017