"Well situated, Novotel Surabaya is a green hotel, with good service from the staff. " More
23 Jan 2020 by Ruzi Okta Febrian
Dear Guest, Thank you has coming and choose our hotel for stay during your visit at Surabaya.We are glad to see that you has happy to stay with us.Your positive comment surely we will share to our team that will boost our spirit to keep our best service. Wish to see you very soon to stay back at Our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A terrace, barbecue grills, and tour/ticket assistance are also featured at the family-friendly Grand Tropic Suites Hotel Surabaya. The hotel can provide concierge services and wedding services. Free self parking is available. Smoking is allowed in designated areas at this Surabaya hotel.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi
Free self parking
Grand Tropic Suites Hotel Surabaya offers 215 air-conditioned accommodations with a safe and complimentary bottles of water. Premium cable televisions are provided. Bathrooms include slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Janggala Restaurant – On-site restaurant. Guests can enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Grand Tropic Suites Hotel Surabaya offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses geothermal energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property uses geothermal energy, plus a grey water recycling system. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
