Verified
2/10 Terrible
Leanne J.
25 May 2026
Liked: Check-in, communication
Disliked: Cleanliness, location, listing accuracy
We arrived steep steps to the property fine not a problem, after we entered could clearly see it was nothing like what was listed. Ripped Lino to the point of a trip hazard. Screws hanging out the banister. Ants in the living room and little beetle bugs in the main bedroom. Drain overflowing with sewage in the garden.no garden furniture, eight bin bags of rubbish that had been ripped open by what we discovered to be rats. Beds were broken mattress’s on the double beds that uncomfortable I woke up with dead arms every morning the springs are way beyond gone. The whole house needs ripping out and renovating. Bathroom was disgusting toilets disgusting. There was no hot water and no heating. Called their emergency line and they did send a boiler engineer out. However, my husband had to top up the boiler every day to allow us to have hot water as the boiler is leaking. Was told that we could only get 100 back. I’m yet to see that back out of the 600 stay for the weekend. Carpets unclean. Burnt iron marks on the carpet. The windowsill had burnt cigarette holes, the house is not fit for purpose and absolutely disgusted that 100 seemed to acceptable for ruining our weekend, because it was the bank holiday there was no other accommodation that we could go to as everywhere was fully booked and we’ve spent hundreds of pounds on activities for the children for the weekend living over four hours away was not an option for us. One of the children with asd wouldn’t use the loo because of
Leanne J.
Stayed 4 nights in May 2026