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Novotel Sydney West HQ Hotel

4.0 star property

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Photo gallery for Novotel Sydney West HQ Hotel

6 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
3 bars/lounges
Exterior
Indoor pool
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
55 Sherbrooke Street, Rooty Hill, NSW, 2766
  • Place, Sydney Coliseum Theatre
    ‪3 min walk‬
  • Place, Western Sydney Parklands
    ‪4 min drive‬
  • Place, Blacktown International Sportspark
    ‪4 min drive‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(14 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

7.6 out of 10
Good
(5 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(13 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(33 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About this property

Novotel Sydney West HQ Hotel

Suburban hotel with 6 restaurants and bars
Along with 6 restaurants, this hotel has an indoor pool and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, 2 coffee shops/cafes, and a conference center are onsite. Housekeeping is available on request.
Novotel Sydney West HQ Hotel offers 164 accommodations with safes and complimentary bottled water. LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers and hair dryers.

This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Novotel Sydney West HQ Hotel. During your stay, you're just a quick walk from Sydney Coliseum Theatre. You'll find features like free WiFi in public areas and free self parking, plus 6 restaurants.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy Mediterranean cuisine at 33Grill Bar & Dining, one of the property's 6 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include babysitting, a concierge, and a porter
  • Onsite recreation includes a gym
  • Steps from Sydney Coliseum Theatre and a 4-minute drive from Pinegrove Memorial Park
Novotel Sydney West HQ Hotel offers its guests an indoor pool and a fitness center. There are 6 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 17222 square feet (1600 square meters) and includes a conference center. A terrace, a vending machine, and a garden are also featured at the business-friendly Novotel Sydney West HQ Hotel. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
33Grill Bar & Dining - This restaurant specializes in Mediterranean cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Steak & Oyster Co - This bistro specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Chu Restaurant - This restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Pizzaperta Manfredi - This bistro specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
New Town Thai - This restaurant specializes in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; AUD 38 per person
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 6 restaurants

Restaurants on site

  • 33Grill Bar & Dining
  • Chu Restaurant
  • New Town Thai
  • Pizzaperta Manfredi
  • Steak & Oyster Co

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre (17,222 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: AUD 100.00

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's pool is closed from December 20 to January 3 yearly.

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Day:
  • Fitness facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 38 per person
  • Late check-out fee: AUD 100.00 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel Hotel Rooty Hill Sydney
Novotel Rooty Hill Sydney
Novotel Sydney Rooty Hill
Novotel Sydney Rooty Hill Hotel Rooty Hill
Novotel Sydney Rooty Hill Hotel
Novotel Sydney West HQ Hotel Rooty Hill
Novotel Sydney West HQ Rooty Hill
Novotel Sydney West HQ

Novotel Sydney West HQ Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 662 out of 1001 reviews
Rating 8 - Good. 260 out of 1001 reviews
Rating 6 - Okay. 43 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Eliza

Travelled with group
Liked: Cleanliness, staff & service, amenities
Ease of stay
Stayed 1 night in Nov 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Kayleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy free parking , spacious and very clean room. Very convenient to West HQ and the Colusium for a concert. Plenty of variety at breakfast and food was hot which doesn’t always happen at a buffet. We would happily stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Oct 2025

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms
Stayed 1 night in Oct 2025

8/10 Good

Luan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room very big and spacious and clean. Well done team
Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overly large room that was very comfortable. Easy access to dining areas in club next door and entertainment venues
Stayed 1 night in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

zac

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Aircon was broken and it was a 36 degree day with kids, phone was broken and I informed them and they still tried to call me on it for our breakfast and advertisement was deceiving as it says pool included but it’s free admission to aquatic centre across the road.
Stayed 1 night in Oct 2025

8/10 Good

Ashika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, the location was convenient and great facilities. We particularly thought it was great they had washer/dryer on each floor for the guests.
Stayed 6 nights in Sep 2025

8/10 Good

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe
Stayed 3 nights in Oct 2025

10/10 Excellent

Selina, Glenfield

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are so lovely and friendly. Convenient.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the extra small free items such as 2 free fresh water bottles, 2 bottles of soft drink in our small bar fridge. The room was very clean spacious.
Stayed 1 night in Oct 2025

10/10 Excellent

Heta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean, comfy bed nice big room, lots of parking and very convenient to train station and bus also walker able to the shops, nice heat pool, big gym which I didn’t have time to use it, great food too. Great staff very friendly and helpful and thanks for the compliment I had in my room ( soft drinks for the 5 days ) I was staying. I had a great time staying in Novotel Hotel, I highly recommended to everyone.
Stayed 5 nights in Sep 2025

8/10 Good

Angela

Stayed 1 night in Sep 2025

10/10 Excellent

moh farhad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience! Clean and comfortable place with friendly staff. Parking was safe and convenient, and the area felt quiet and secure. Would definitely stay again.
Stayed 3 nights in Oct 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean Rooms. Very nice Hotel.
Stayed 3 nights in Sep 2025

2/10 Terrible

Wendy

Travelled with family and small children
Disliked: Cleanliness, staff & service
We asked for an early checkin noting that this might not be available. Was told when we got there, on way to funeral nothing available in whole building. Very short time later that room available but would cost $100. At no point had this been mentioned prior to this point. The staff were not helpful and were rude
Stayed 1 night in Sep 2025

10/10 Excellent

Lale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for Families

Room clean and spacious. Staff were so helpful and delivered an excellent customer experience
Stayed 1 night in Sep 2025

2/10 Terrible

Ian

Business traveller
Disliked: Staff & service

Unprofessional.

Staff on reception at check in was extremely rude. Don’t know where food was available, said everything was closed. Made it sound like we were the ones wrong when he couldn’t find our second room booking. Just rude and was on a personal call when the front door sliding doors open and he was shouting at the person on the other side.
Stayed 1 night in Sep 2025

10/10 Excellent

Laura

Stayed 1 night in Sep 2025

8/10 Good

Emma

Stayed 1 night in Aug 2025

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities nearby was a bonus, but overall a great hotel
Stayed 1 night in Sep 2025

6/10 Okay

DAN

Business traveller
Liked: Cleanliness, staff & service

safest hotel in this area, reasonably price

good options for parking, fitness and dining choices in one location
Stayed 4 nights in Jul 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
We only required one night in the proximity of cemetery/chapel. Our room was splendid and spacious. The bed, not so comfortable. The pillows,for me, terrible. Usually supplied a firm pillow and a soft pillow. Borh were too firm for me. I ended up folding a couple of towel, but I did not sleep. Breakfast delivered to room was poached eggs and spinach. I requested no spinach and received a platefull. The staff were very friendly and the accommodations spotless.
Stayed 1 night in Aug 2025