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Cicero Grand - Syracuse North

2.5 star property

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Photo gallery for Cicero Grand - Syracuse North

Indoor pool, outdoor pool
Lobby sitting area
Lobby sitting area
Exterior
Free daily continental breakfast

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
5875 Carmenica Drive, Cicero, NY, 13039
  • Place, Paul deLima Roasting Plant & Factory Store
    ‪15 min walk‬
  • Place, Destiny USA
    ‪9 min drive‬
  • Place, Syracuse University
    ‪13 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪7 min drive‬

Room options

View all photos for Superior Suite, Jetted Tub

Superior Suite, Jetted Tub

Superior Suite, Jetted Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, Refrigerator & Microwave

Deluxe Suite, Refrigerator & Microwave

Deluxe Suite, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, Refrigerator & Microwave

Premium bedding, pillow-top beds, desk, laptop workspace

Deluxe Suite, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Executive Suite, Multiple Beds, Refrigerator & Microwave

Premium bedding, pillow-top beds, desk, laptop workspace

Executive Suite, Multiple Beds, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Suite, Accessible Bathtub, Refrigerator & Microwave

Standard Suite, Accessible Bathtub, Refrigerator & Microwave

Standard Suite, Accessible Bathtub, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, Refrigerator & Microwave

Premium bedding, pillow-top beds, desk, laptop workspace

Executive Suite, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Single Room, 1 King Bed with Sofa bed, Roll-in Shower

Standard Single Room, 1 King Bed with Sofa bed, Roll-in Shower

Standard Single Room, 1 King Bed with Sofa bed, Roll-in Shower

  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Cicero Grand - Syracuse North

Hotel with free breakfast, in the vicinity of Oneida Lake
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a 24-hour fitness center. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a conference center, coffee/tea in a common area, and a business center.
Cicero Grand - Syracuse North offers 65 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Cicero hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Cicero Grand - Syracuse North. During your stay, you're just a quick walk from Paul deLima Roasting Plant & Factory Store. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Take a swim in the indoor and outdoor pools
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 8 minutes by car from Oneida Lake and 11 minutes from Destiny USA
  • Pets welcome for a fee (restrictions apply)
Cicero Grand - Syracuse North offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and 3 meeting rooms are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 5000 square feet (465 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Cicero Grand - Syracuse North. Free self parking is available.

This Cicero hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (5,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 1:30 AM and 5:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between 1:30 AM and 5:00 AM
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Suites Cicero Syracuse North
Comfort Suites Syracuse
Comfort Suites Syracuse Hotel
Comfort Suites Syracuse Hotel Cicero North
Comfort Suites Syracuse - Cicero Hotel Cicero
Comfort Suites Cicero Syracuse North Hotel
Comfort Suites Syracuse North Hotel
Comfort Suites Syracuse North
Cicero Grand
The Cicero Grand
Cicero Grand Syracuse Cicero
Cicero Grand - Syracuse North Hotel
Cicero Grand - Syracuse North Cicero
Comfort Suites Cicero Syracuse North
Cicero Grand - Syracuse North Hotel Cicero

Cicero Grand - Syracuse North Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 337 out of 1000 reviews
Rating 8 - Good. 264 out of 1000 reviews
Rating 6 - Okay. 165 out of 1000 reviews
Rating 4 - Poor. 107 out of 1000 reviews
Rating 2 - Terrible. 127 out of 1000 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service
Room service was terrible. The actual customer service at the desk left a fair amount to be desired. Kind of disappointed to say the least.
Stayed 5 nights in Sep 2025

10/10 Excellent

KM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of parking, close to everything. However was not a fan of not having any towels in the room when checking in.
Stayed 1 night in Sep 2025

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some one named ana who work front desk was amazing she honestly helped and resolved some issues i was having with booking loved the experience thanks to her and the stay
Stayed 1 night in Sep 2025

6/10 Okay

Tamara

Liked: Cleanliness
Disliked: Staff & service, room comfort

Nice room, but....

I was so very tired when I arrived. My room looked lovely. I went to wash my face- no towels. Called the front desk, got put on hold so long I gave up and went downstairs to ask for towels. The security lock on the hotel door was missing. The front desk clerk explained helpfully that was because "somebody broke it." A bit unnerving. The place was far from full but he didn't offer me a room with a functioning security lock. The bathtub drain leaks water, making it annoying to take a bath. The continental breakfast is nothing special, but at least they have eggs (from liquid eggs), bacon, fruit, yogurt, and almond milk. Nobody knows how to use the TVs. Very annoying. The next morning I heard people complaining about lack of towels and the useless TVs. The bed was comfortable.
Stayed 1 night in Sep 2025

2/10 Terrible

Jamé, Pleasant Valley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned and smelled like urine.
Stayed 1 night in Sep 2025

10/10 Excellent

Phillip

Stayed 1 night in Sep 2025

2/10 Terrible

Michelle

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check-in seemed easy enough but room was not clean..was given another room but it was not supposed to be used ..after that snafu we were given a third room and that is where we stayed
Stayed 1 night in Sep 2025

6/10 Okay

Kaileigh

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

Clean but unprofessional staff.

The room was clean, only thing wrong with the stay was the staff. We went to town for a concert so we got back pretty late and were excited for a mid morning check out. We checked out before the check out time but had multiple staff members question and make comments about the check out time we chose, as if it were an inconvenience that we were not out early morning. I've stayed at this facility multiple times under a different establishment and sadly will probably never go back again based on the professionalism of the staff there.
Stayed 1 night in Sep 2025

8/10 Good

Jennifer

Stayed 2 nights in Aug 2025

6/10 Okay

Kenneth

Business traveller
The location was convenient to where we are working. The beds were not comfortable and there were NO towels in our room. The pool was very cloudy and cold. It says it is heated but the air was warmer then the pool.
Stayed 2 nights in Sep 2025

6/10 Okay

Toby

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

In need of a complete overhaul

One of the beds was really uncomfortable, the mattress was shot. Floors were sticky and my socks ended up soiled after walking around. No toiletries were in the bathroom so I had to get some from the front desk, The toilet tissue holder was broken and the kleenex holder was old and rusted. The drain in the bathroom sink did not empty. The hotel is in real need of a complete overhaul. I must say the best part of the trip was your friendly front desk associate Mary. She was always around helping people and it was obvious that she wanted everyone to enjoy their stay.
Stayed 4 nights in Sep 2025

8/10 Good

Allyssa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Daniel

Stayed 1 night in Aug 2025

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Virgilio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No bathroom towels just 1 hand towel, dirty toilet, very dusty in top of the microwave, tv was not working, pull out sofa with stains. When checking in the guy was nice but in the morning they were never in the front desk. The breakfast eggs were cold. No juices or yogurt. Syrup for pancakes were out. The Coffee had grinds. In my honest opinion I know they are remodeling but they can do way better. They need dinning tables so people can eat breakfast.
Stayed 1 night in Aug 2025

2/10 Terrible

Matthew, Cicero

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting
Stayed 1 night in Sep 2025

6/10 Okay

Robert

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

MARCELO

Stayed 2 nights in Aug 2025

10/10 Excellent

Kristin

Stayed 1 night in Aug 2025

8/10 Good

Sana, Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
I do like how everything is clean.
Stayed 1 night in Aug 2025

2/10 Terrible

Stephanie

Disliked: Staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Stephen

Travelled with family
Disliked: Amenities
Rooms were dirty no towels
Stayed 1 night in Aug 2025

2/10 Terrible

Nicholas

Liked: Cleanliness, amenities
Great place to stay liked the separate sitting area from the beds
Stayed 1 night in Aug 2025

6/10 Okay

Tiffany

Travelled with family and small children
Disliked: Cleanliness, amenities
The sofa in the room was stained, old and dirty. The tv is very small AND all of the channels kept going in and out (I'm assuming they have a dish). Front desk Woman was very pleasant.
Stayed 1 night in Aug 2025

10/10 Excellent

Ariella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious, good service, quiet room, large parking lot
Stayed 1 night in Aug 2025