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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property

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Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Property amenity
Lobby
Lobby
Dining

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Destiny USA
    ‪4 min drive‬
  • New York State Fairgrounds
    ‪10 min drive‬
  • St. Joseph’s Health Amphitheater at Lakeview
    ‪10 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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includes taxes & fees
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About this property

Randolph House Hotel, Trademark Collection by Wyndham

Suburban hotel with free breakfast and a 24-hour business center
Along with a 24-hour business center, this smoke-free hotel has a microwave in a common area and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, a 24-hour front desk, and a computer station.
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with complimentary bottled water and hair dryers. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Randolph House Hotel, Trademark Collection by Wyndham, you'll be within walking distance of Hopkins Road County Park. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • RV/bus/truck parking available for a fee
  • Amenities include a 24-hour business center, 3 meeting rooms, and conference space
  • Just a 5-minute drive from Destiny USA and 8 minutes from Syracuse University
  • Pets welcome for a fee
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 30000 square feet (2700 square meters) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Randolph House Hotel, Trademark Collection by Wyndham. Self parking is free.

This 3-star Liverpool hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In a state park
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Randolph House Hotel, Trademark Collection by Wyndham Reviews

Reviews

6.8
Rating 10 - Excellent. 260 out of 1003 reviews
Rating 8 - Good. 283 out of 1003 reviews
Rating 6 - Okay. 191 out of 1003 reviews
Rating 4 - Poor. 133 out of 1003 reviews
Rating 2 - Terrible. 136 out of 1003 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Nicole

Disliked: Cleanliness, amenities, property conditions & facilities
Had to change my room three times. Ceiling in the bathroom was leaking, smell of weed all in the hallways and elevator. Paid in full before I arrived, they still charged my card ( that I had to put down for incidentals they never told me what the amount was gonna be) for the stay so I paid twice. Took several days to get my money back.
Stayed 3 nights in May 2025

4/10 Poor

Jenna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Seemed like it was once a great place but not anymore. No ac in room even tho we were told it was just installed/brand new
Stayed 1 night in Jun 2025

6/10 Okay

Nishkam

Disliked: Property conditions & facilities
They’ve reopened after 2 years. The hotel is still not there for stays.
Stayed 1 night in Jun 2025

2/10 Terrible

Faith

Business traveller
Disliked: Amenities, property conditions & facilities
They were not ready to open no air, electricity keep going off and on. Could hear popping from within walls. Fire hazard
Stayed 2 nights in Jun 2025

6/10 Okay

Courtney

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I want to make sure I say & start with: the staffing here is 100% valid & top-tier in every way, shape & form. I’d even say they are too advanced for this hotel but I see the vision & they will be your FOUNDATION for sure! Keep them around. As for the hotel itself, not ready but almost there. 3 day stay & have been switched into 3 different rooms. Room 1, no HVAC system whatsoever & I’m staying with my lady who’s 8-months pregnant. 😐 Room 2: toilet stops working which is fine, we leave for the day & came back to NO ELECTRICITY. Room 3: everything was good until maintenance walks in, then housekeeping, unannounced because we’re undocumented to this room. Like I said though, I see the vision. Better coordination & documentation of room occupancy & conditions across staffing, you got yourself a good thing. Kristy, I appreciate you. I’ll be back in a few weeks for a part 2. I’d say its worth it.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ian

Stayed 2 nights in Jun 2025

2/10 Terrible

Monica

Stayed 1 night in Jun 2025

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was fast and easy since we had a reservation. The room was clean and the king size bed was well deserved after a 6 hour bus ride.
Stayed 1 night in Jun 2025

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Initial room: portable AC unit vent kept unlatching from unit, made room as hot as 84 degrees. All lights expect one floor lamp worked. Staff were decent and gave us a new room. New room: Found a Wellbutrin Antidepressant pill in my toddler's bed, that my toddler found. Mold in the room's fridge. Water did not drain in the shower and almost overflowed in bathroom. Also to note, the water had an unpleasant odor. Old vomit stain on elevator floor. There was breakfast offered in morning, but yogurt had expired and still being served. * I do have picture proof of it all.
Stayed 1 night in Jun 2025

4/10 Poor

Michele Ann

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2025

4/10 Poor

Candice

Stayed 1 night in Jun 2025

8/10 Good

Danish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. Staff were welcoming, room was clean and in good condition. They had free snacks available like sandwiches, juice and cookies.
Stayed 1 night in May 2025

10/10 Excellent

Shi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Jun 2025

4/10 Poor

Trevor

Travelled with partner
Liked: Cleanliness
Nice people. Air didn’t work so room was 80°. The staff provide portable ac to the room and other rooms with broken ac. Did to all the units the breaker for our room kept tripping and we lost power several times. The staff was nice but the situation was crappy
Stayed 2 nights in Jun 2025

2/10 Terrible

Edgar

Disliked: Property conditions & facilities, room comfort
No air conditioner. I couldn’t sleep at all.
Stayed 1 night in May 2025

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean, comfortable rooms, conveniently close to airport. My one complaint was the lack of wifi. If I walked down the hall or to the lobby I could connect, but not from my room, yet I could pickup the wifi from neighboring properties. When I called the front desk they simply said to close my app and try again -- which needless to say didn't work. Fortunately, I didn't necessarily need wifi during my one-night stay, but sometimes do need to rely on it so for that reason, would not stay there again.
Stayed 1 night in May 2025

10/10 Excellent

JEREMIAS

Stayed 1 night in May 2025

4/10 Poor

Patrick

Stayed 1 night in May 2025

10/10 Excellent

Luis, Wharton

Liked: Cleanliness, staff & service, property conditions & facilities
Check in and check out process was quick but the property needs to be updated and the refrigerator needs to be cleaned.
Stayed 1 night in May 2025

6/10 Okay

Frank

Business traveller
It was clean and quiet. Not bad for the price point.
Stayed 1 night in May 2025

8/10 Good

Liette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room verry friendly9
Stayed 1 night in May 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2025

2/10 Terrible

David

Stayed 1 night in May 2025

10/10 Excellent

Luis A

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay can't wait until all the amenities to up and running.
Stayed 1 night in May 2025

8/10 Good

Andrew

Liked: Cleanliness
Hotel was clean, room was spacious, staff were courteous. Room was very affordable for the area. It seems they have a pool but it’s currently out of commission. Only “complaint” is breakfast really consists of some apples and pop tarts but honestly it was very nice considering what I paid.
Stayed 1 night in May 2025