4/10 Poor
Ashley
Business traveller
1 Aug 2025
Liked: Cleanliness
Terrible experience
Prior to arriving, there were no photos of the outside of the house and no instructions for WHERE to enter the house. I arrived by uber from the airport, and I initially walked up the stairs to the front entrance. The stairs were overgrown with thorny bushes and it was hard to walk up and hurt my feet/ankles because of the thorns. Prior to arriving, the owners sent multiple texts/emails with links and instructions about using a keypad to get in. There was no keypad on the front door. So I then went to the side door where there was a keypad. The code I was given did not work, so I contacted the owner. I sent photos of the keypad and videos of me pulling the door closed as instructed. The owner gave me a second code that did not work, and then asked if I was at the right house (though my photos and videos should have indicated if I was at the right place). I spent 30 minutes in the 90° heat, unable to get inside while going back and forth with the owner. I was about to call another uber to take me to a hotel, when finally the owner informed me there was another entrance in the back by the trash cans! In the back there were 2 more doors with keypads I tried each one, figured out which one the code worked on and then the door still didn’t open because I had to put it and push hard because it gets stuck. Once inside it was sweltering hot because the AC wasn’t even turned on! It was horrible. The owner’s only response was “thank you for letting me know”
Ashley
Stayed 1 night in Jul 2025