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Hyatt Regency Taghazout

5.0 star property

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Photo gallery for Hyatt Regency Taghazout

1 bedroom, premium bedding, minibar, in-room safe
3 outdoor pools, free pool cabanas, pool umbrellas
Executive Suite, 1 King Bed, Terrace, Ocean View
2 restaurants, breakfast, lunch, dinner served; Moroccan cuisine
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Spa
  • Room service

Explore the area

View in a map
KM 17 Route d'Essaouira, Taghazout, Agadir 80750, BP 294
  • Golf Tazegzout
    ‪1 min walk‬
  • Imourane Beach
    ‪5 min drive‬
  • Taghazout Beach
    ‪6 min drive‬
  • Agadir (AGA-Al Massira)
    ‪47 min drive‬

Room options

View all photos for Room, 2 Single Beds, Ocean View (Club Access)

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Single Beds, Ocean View (Club Access)

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Terrace, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed, Terrace, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

2 bars/lounges, poolside bar, beach bar

Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(9 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Single Beds, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Pool Access

Executive Suite, 1 King Bed, Pool Access

Executive Suite, 1 King Bed, Pool Access

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Partial Ocean View (Regency)

Suite, 1 King Bed, Balcony, Partial Ocean View (Regency)

Suite, 1 King Bed, Balcony, Partial Ocean View (Regency)

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Partial Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Single Beds, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Terrace, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, Terrace, Ocean View

7.4 out of 10
Good
(3 reviews)
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Single Beds

7.4 out of 10
Good
(8 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Ocean View (Club Access)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Ocean View (Club Access)

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

2 outdoor pools, pool umbrellas, pool loungers

Hyatt Place Taghazout Bay

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, 434 reviews
The price is €122
includes taxes & fees
1 Oct - 2 Oct
Hyatt Place Taghazout Bay

About this property

Hyatt Regency Taghazout

Luxury hotel on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hyatt Regency Taghazout 's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Change of towels is available on request.
Hyatt Regency Taghazout offers 190 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas and include desk chairs. Beds feature premium bedding. A pillow menu is available. 65-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Taghazout hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of the helpful staff at Hyatt Regency Taghazout . During your stay, you're just a quick walk from Golf Tazegzout. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free WiFi
  • Free valet parking and self parking
  • The 2 restaurants, beach bar, and poolside bar offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge with manicures and pedicures, deep-tissue massages, or body scrubs at the spa
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes 2 outdoor tennis courts, a 24-hour gym, and a steam room
  • Steps from Golf Tazegzout and 10 minutes by car from Taghazout Beach
  • Pets welcome for a fee
Hyatt Regency Taghazout offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a sauna. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi.

A 24-hour business center, 5 meeting rooms, and coworking spaces are available. Event space at this hotel measures 9042 square feet (840 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a terrace are also featured at the luxury Hyatt Regency Taghazout . Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Taghazout hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Sud, Km 17 - Onsite restaurant.
Citron Brûlé - This restaurant specializes in Moroccan cuisine and serves breakfast, lunch, and dinner. Open daily.
La Vie en Bleu - Onsite restaurant. Open daily.
Beach Club - This beachfront bar serves lunch only. A children's menu is available. Open daily.
24-hour room service is available.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MAD 250 for adults and MAD 125 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Hosted evening meal available daily for a fee of MAD 420
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Beach Club
  • Citron Brûlé
  • La Vie en Bleu
  • Sud, Km 17

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 27-hole adjacent golf course
  • 3 outdoor pools
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Optional golf privileges
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Steam room
  • Surf lessons
  • Surfing/bodyboarding
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • High chair
  • In-room cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Conference centre (9,042 square foot of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2021
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Office
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MAD 300 per pet, per night
  • Maximum 1 (weight limit: 11 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 750.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 44 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MAD 250 for adults and MAD 125 for children
  • Pet fee: MAD 300 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MAD 750.0 per night
  • Hosted evening meal: MAD 420

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Regency Taghazout
Hyatt Regency Taghazout Bay
Hyatt Regency Taghazout Hotel
Hyatt Regency Taghazout Taghazout
Hyatt Regency Taghazout Hotel Taghazout

Hyatt Regency Taghazout Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 122 out of 182 reviews
Rating 8 - Good. 34 out of 182 reviews
Rating 6 - Okay. 15 out of 182 reviews
Rating 4 - Poor. 6 out of 182 reviews
Rating 2 - Terrible. 5 out of 182 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrey

Liked: Cleanliness
Stayed 3 nights in May 2025

10/10 Excellent

Sibby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful luxury hotel beside Tagazhoute beach

We swapped from the Hyatt up the hill as we wanted to be able to walk to the beach - this hadn’t been clear in the online marketing info. Our first room on the garden side was very noisy - as the seal around the sliding windows was faulty. This caused us to have two very disturbed nights sleep. Fortunately, with the help of Ayoub on reception, they were able to move us on the Tuesday to the opposite side near the tennis courts, after which we had a much more enjoyable holiday. We then stayed for a further 4 nights, enjoying the delights of both the hotel and Tagazhoute village and beach. Maha on reception was also most helpful.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jiajing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay with my friends, staff super friendly and helpful, excellent environment
Stayed 3 nights in Apr 2025

8/10 Good

Philippe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at the Hyatt Regency Taghazout from April 16 to 23 for a family vacation. The resort has a beautiful setting, great room comfort, appealing architecture, and a prime beachfront location. We enjoyed the amenities, especially Pilates sessions with Suliman. Room cleaning was also good. Unfortunately, the experience was undermined by poor service and hygiene concerns. The check-in was chaotic, with no updates or welcome information, leaving us frustrated. Most staff struggled with communication and appeared poorly trained. The towel and sunbed management at the pool was disorganized, with us being wrongly accused of hoarding towels. The heated pool was cold, and the sides were slippery, creating a safety hazard. The buffet was inconsistent, and hygiene was questionable. Four of our group fell ill, and we overheard other guests with similar complaints. The live food stands were a good idea, but the staff was too slow, making the experience frustrating. Also, no kids' food section in the buffet, which is unusual for a family-friendly hotel. The kids' activity with inflatables was fun, but it lasted only an hour instead of the promised three hours. Overall, the service level is far below what you'd expect from a five-star hotel. Management needs to address these issues urgently.
Stayed 7 nights in Apr 2025

8/10 Good

George Grant

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. 15 min walk to Taghazout. Clean place. Great breakfast and the Club lounge access well worth it for all day snacks and a 2 hour happy hour in the evening. Beach area is more chilled out than the pool area. The pool is too busy with screaming kids. Shame there wasn’t some sort of free board hire or bike hire but we made do with the hire available on the beach. Overall a wonderful stay.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 6 nights in Apr 2025

10/10 Excellent

Hamza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Jason

Stayed 1 night in Mar 2025

10/10 Excellent

Shirley Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff and service is amazing. The only issue we had was that there was a constant smell of sewage coming from the bathroom toilet.
Stayed 2 nights in Mar 2025

8/10 Good

Robert, Holmfirth

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Mar 2025

6/10 Okay

Shabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

E

Travelled with partner
Liked: Staff & service, property conditions & facilities
We had the best stay. Great pools. Great food. Amazing staff. Solayman who worked in Citron Brule was so friendly, we really loved him.
Stayed 4 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Sean

Stayed 6 nights in Feb 2025

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful relaxing stay

We had a wonderful stay at the Hyatt Regency Taghazout. we stayed in a Regency Club Room and we treated to a fantastic suite with great service for breakfast and evening drinks and canapes in the club lounge. The room was kept spotless and had aside sea view. The service from Said the head Butler, Mohomed, Abderarim & Youssef was outstanding, nothing was too much trouble for these guys who always had a smile on their faces, a credit to Hyatt. There was a promenade right in front of the hotel that was approximately 10km long taking you Tagahzout one end to the marina at the other. We felt very safe and the locals were friendly and not pushy. The beach was pristine, lots of surfers, camel and horse rides were available on the beach too. There are many other hotels along the strip to visit too lots of choices for different restaurants.
Stayed 7 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service

Charming hotel with room for improvement

We recently stayed at this small, charming hotel, and while there were plenty of positive aspects, there were also a few setbacks that impacted our experience. First, the positives: The hotel's size is a major plus. It's not overly large, so you don't feel lost in the chaos of mass tourism. Its proximity to the beach is great, making it easy to enjoy the ocean whenever you want. The staff is warm, welcoming, and very friendly – they truly make you feel at home. The food was tasty and well-prepared, although the selection was somewhat limited. However, our experience was impacted by a few negative moments, particularly at check-in. We had to wait past the designated check-in time to get our room, only to be told we were "upgraded" – but the room we received had two separate beds instead of the king bed we had booked. Additionally, the sofa bed for our children wasn’t prepared, and to top it off, we discovered a trail of ants in the room the following day, some of which even ended up in my bag. The staff tried to make up for this with a late checkout, which was a nice gesture, but the initial experience left a sour note. Another frustrating issue was the airport transfer. I had booked a cab through the hotel, but after waiting for ten minutes, it became clear that the reservation hadn't been made. The receptionist quickly arranged a last-minute cab, but unfortunately, the driver was reckless, making the ride to the airport quite stressful.
Stayed 3 nights in Jan 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Nadim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and clean.
Stayed 7 nights in Dec 2024

10/10 Excellent

Khuram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

khashayar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Stay at Hyatt Hotel in Taghazout Our experience at the Hyatt Hotel in Taghazout was nothing short of incredible! From the moment we arrived, the staff made us feel so welcomed with their genuine friendliness and exceptional helpfulness. They went above and beyond to ensure every detail of our stay was perfect. The food options were outstanding, catering to every taste with a fantastic variety of fresh, delicious dishes. Dining here was truly a highlight of our visit! One minor note is that the walking distance to some popular locations is a bit far. However, this was hardly a concern because the hotel itself is so wonderful, and the team there makes you feel so pampered that you won’t even want to leave! If you’re looking for a place to relax, recharge, and be treated to top-notch service, the Hyatt Taghazout is an absolute gem. Highly recommended!
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Amateurs staff, better stay at RIU

Poor customer service from the start, I had members of staff enter the room without my consent, mid-leading information, gave us a disabled room, which I didn’t request and was blacklisted from upgrading the room, or anything as sort. The room wasn’t even ready baring in mind I electronically check-in confirming my room was ready.
Stayed 2 nights in Dec 2024

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Benoit

Stayed 5 nights in Oct 2024

8/10 Good

Bnar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
. Overall, our stay was enjoyable, with excellent breakfast options and friendly, attentive restaurant and cleaning staff who were particularly great with the kids. However, there were a few issues that fell short of five-star service. First, we arrived at 3 pm, but our room was not ready. A simple apology was given, but we were surprised there was no compensation or even a complimentary drink or snack, especially considering the premium we paid. Additionally, the pool area was understocked with towels, requiring us to ask the lifeguards, who seemed reluctant to provide enough for our family of four. There was also an issue with the child pool. I was supervising my son, who requires one-to-one support due to health conditions, but was told by the lifeguard that the pool was for children only. Given the circumstances and that the pool was empty, this policy felt unnecessarily strict. Despite these issues, the overall experience was positive thanks to the quality of the breakfast and the welcoming attitude of the staff in the restaurants and housekeeping. With a few improvements in service responsiveness and flexibility, this stay could easily meet five-star expectations.
Stayed 7 nights in Oct 2024