2/10 Terrible
Mackenzie
Travelled with family
10 Jul 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we were driving in, the area in itself was not safe and there were many people laying in the road and sitting in the road. When checking in, the front desk lady was very nice she was very thorough with the check in. The first floor was being renovated so a handicap room was not available which we booked. To get us away from the noise she moved us to the second floor where there was no direct entrance and no elevators. We got to our room and opened the door and was met with the strong smell of cigarette smoke. We could not enter the room as the smell was so strong. We returned to the front desk and told the lady our dilemma and she graciously moved us to another room. We got back up to our new room and noticed right away the stains on the walls, on the comforters, and the rusted bathroom. We pulled back our sheets and were met with more stains and hair everywhere. We were disgusted. We immediately left the room and put our stuff in the car and went back to the front desk and waited to talk to the lady again. In this time, we watched some of the same people who were in the street on our way in walk through the lobby (visibly unwell) and straight out to the pool area. We requested a refund and had to utilize our third party in which we booked. Since this experience we and our third party booking site have not been able to get in touch with the manager who was informed of the situation.
Mackenzie
Stayed 1 night in Jul 2025