2/10 Terrible
Rachel R.
4 Jul 2025
Liked: Cleanliness
Wish we’d stayed somewhere else
We were very disappointed with our stay. While the unit itself was functional, the pool area is nice, and a few neighbors were incredibly kind and welcoming, the overall experience left a bad taste. The hallways were dirty, and people were smoking by the pool, which was against the rules per my understanding. I stayed with my husband and our two children (ages 11 and 15). We are very clean, respectful guests and followed all the house rules. We washed and folded the towels and did some light cleaning before we left. Despite this, upon returning home, we received a message from the host accusing us of leaving an “excessive amount of crumbs” and breaking storage boxes in a closet, we never even touched the storage bins as we had no reason to only being there a week. She’s now trying to file a claim for excessive cleaning – over basic crumbs, which VRBO even categorizes as normal wear and tear. We’re talking a normal crumb amount for a family of four on vacation for a week. The host chastised me for ‘eating all over the house’, we ate at the counter, as there’s NO dining table and one of us stood as there’s only 3 very uncomfortable stools. To make matters worse, the host’s tone was condescending and rude, chastising me in an unprofessional way. I’ve never had an issue like this with any vacation rental before, and I will absolutely not rent from this company again.
Rachel R.
Stayed 7 nights in Jun 2025