Popular property highlights

Free WiFi
24-hour business centre
Laundry facilities
Smoke-free property
Babysitting or childcare (surcharge)

Located in Rambla de Santa Cruz, Iberostar Grand Mencey is next to MENCEY and Garcia Sanabria Park. This 261-room, 5-star hotel has a full-service spa, a casino, and 2 restaurants. Centrally located in Santa Cruz de Tenerife, the hotel is also a short walk from Nuestra Senora del Pilar Parish and Almeyda Military Museum.

Dining

Enjoy dining at one of 2 on-site restaurants including Restaurante Los Menceyes, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.

Rooms

All 261 soundproofed rooms feature private yards, minibars, and coffee makers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hairdryers and free toiletries, and beds are dressed in pillow menus. Other standard amenities include safes, phones, and desks.

Property features

Guests of Iberostar Grand Mencey have access to a full-service spa, a casino, and a fitness centre. Self parking is available for EUR 12 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Highlights

  • Free WiFi in rooms and public areas
  • On-site dining
  • Spa
  • Casino

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Iberostar Grand Mencey features a spa tub and a sauna. Dining is available at one of the hotel's 2 restaurants, and guests can grab a coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered every day. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of A 24-hr business centre and meeting rooms. This luxury hotel also offers a casino, a fitness centre and spa services. On-site parking is available (surcharge).

Iberostar Grand Mencey is a smoke-free property.

  • Casino 
  • Bar/lounge 
  • Elevator/lift 
  • Fitness facilities 
  • Full-service spa 
  • 24-hour front desk 
  • Turkish bath/Hammam 
  • Spa treatment room(s) 
  • Conference space 
  • Meeting rooms 14 
  • Tours/ticket assistance 
  • Year Built 1950 
  • Coffee shop or café 
  • Self parking (surcharge) 
  • Steam room 
  • Free WiFi 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Smoke-free property 
  • Spa services on site 
  • Terrace 
  • Free reception 
  • Luggage storage 
  • Breakfast available (surcharge) 
  • Number of restaurants - 2 
  • 24-hour business center 
  • Concierge services 
  • Laundry facilities 
  • Spa tub 
  • Total number of rooms - 261 
  • Number of floors - 4 
  • Wedding services 
  • Number of buildings/towers - 1 
  • Garden 
  • Multilingual staff 

Family Friendly Amenities

  • Free Wi-Fi  
  • Soundproofed rooms  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Room Amenities

  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 
  • HDTV 
  • Free WiFi 
  • In-room safe 
  • Air conditioning 
  • Blackout drapes/curtains 
  • Soundproofed rooms 
  • In-room climate control (air conditioning) 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • Bathtub or shower 
  • Desk 
  • Daily housekeeping 
  • Iron/ironing board (on request) 
  • Satellite TV service 
  • Flat-panel TV 
  • Room service (24 hours) 
  • Pillow menu 
  • Rollaway/extra beds (surcharge) 
  • Yard 

Where to Eat

A complimentary manager's reception is offered each day.

Restaurante Los Menceyes – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Iballa – This lobby lounge overlooks the garden.

Los Laureles – This restaurant specialises in international cuisine and only serves lunch.

Casino Bar – On-site bar.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site 
  • Bicycle rentals nearby 
  • Golfing nearby 
  • Mountain biking nearby 
  • Hiking/biking trails nearby 
  • Golf lessons available nearby 
  • Scooter/moped rentals nearby 
  • Yoga classes/instruction on site 

Spa Services

Spa Mencey has massage/treatment rooms. Services include massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa 
  • Spa tub in spa 
  • Steam room in spa 
  • Minimum age to access spa is 16 
  • Manicures and pedicures 
  • Body treatments 
  • Facial treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.
This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Only service animals are allowed
No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.
  • Fee for buffet breakfast: EUR18 for adults and EUR9 for children (approximately)
  • Self-parking fee: EUR12 per day
  • Rollaway beds are available for an additional fee
  • Facilities fee: EUR18 per person, per day and includes use of:
– Spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
  • Iberostar Grand Hotel Mencey
  • Iberostar Grand Mencey Santa Cruz de Tenerife
  • Iberostar Grand Mencey
  • IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

We should mention

Cash transactions at this property cannot exceed EUR2500 due to national regulations. For further details, please contact the property using the information in the booking confirmation. This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 2 children aged 12 years old and younger stay for free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property.


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