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4.2 out of 5

"Clean-well equipped-tastefully decorated-well maintained surroundings. Nice pools- one quieter than the other if you didn't want the music and pool e ... " More

By a verified traveller on Mon 22 Nov 2021

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Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Apartment, 2 Bedrooms, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Hollywood Mirage - Excel Hotels & Resorts's beach location gets good marks from our customers. During your stay, you'll be within walking distance of Los Cristianos Beach. Free WiFi in public areas, a free area shuttle and 2 outdoor pools are available. This comfortable aparthotel has 335 apartments. Each apartment includes amenities such as free WiFi and a kitchenette.

  • Each apartment offers a kitchenette, a balcony and a flat-screen TV
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • Guests speak favourably about the beach and the helpful staff
  • Just a 3-minute drive from Los Cristianos Beach and 6 minutes from Siam Park
  • Free beach and local-area shuttle service

Hollywood Mirage - Excel Hotels & Resorts ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hollywood Mirage - Excel Hotels & Resorts

Everyone (9) Couples (8) Family (2)
5 out of 5
Clean-well equipped-tastefully decorated-well maintained surroundings. Nice pools- one quieter than the other if you didn't want the music and pool entertainment. Handy shop. Reception staff very helpful. Iron broke and was replaced within 10 minutes. Would stay there again.

Posted by on 22 Nov 2021

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3 out of 5

Posted by on 19 Jun 2021

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5 out of 5

Posted by on 10 Mar 2020

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Comment from Hotel Management

10 Mar 2020 by The Hollywood Mirage team

Dear guest, Thank you for your feed back, it is very important for us, Kind regards,

4 out of 5
2nd year in a row staying here, very comfortable area. Lots of space and excellent Spa now reduced to €15 per week for as many visits as you wish. Great idea, apt was large and ideally try stay in block 6 if possible as we found that to be the most pleasant and more private than other areas. Staff friendly and apt cleaned daily and fresh set of towels daily too including a Sunday. Would def stay here again and highly recommend Los Christiinos as a location something for everybody

Posted by on 21 Jan 2020

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Comment from Hotel Management

21 Jan 2020 by The Suites at the Mirage

Dear guest, Thank you very much for your feed back, it is very important for us. Looking forward to welcoming you again, Kind regards,

5 out of 5

Posted by on 1 Jun 2019

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4 out of 5
Nice apartment, apartment we had might be better in summer for sun

Posted by , from Fife on 10 Jan 2019

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5 out of 5

Posted by on 25 Nov 2023

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Comment from Hotel Management

18 Dec 2023 by Hollywood Mirage Tenerife

Hello Kai, Your positive review really made our day. We appreciate it!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to see you again on your next visit.Take care,Hollywood Mirage Tenerife

2 out of 5

Posted by , from Aarburg on 28 Feb 2023

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Comment from Hotel Management

22 Nov 2023 by Hollywood Mirage Tenerife

Hallo Heinrich,vielen Dank für deine Bewertung! Wir bedauern es sehr, dass unser Hotel deinen Erwartungen nicht gerecht werden konnte und entschuldigen uns vielmals, dass die Sauberkeit deines Zimmers nicht deinen Vorstellungen entsprach. Schade, dass du dich nicht direkt bei unserer Rezeption gemeldet hast, gern hätten wir sofort eine zufriedenstellende Lösung für dich gefunden. Allerdings freut es uns, dass du unsere zentrale Lage als ideal empfunden hast.Grüße,Hollywood Mirage Tenerife

4 out of 5
Aamupala hyvä, samoin sijainti. Huoneisto jääkylmä, merinäköalalla ostettu huoneisto mutta vain parvekkeen ikkuna koko 100m2 huoneistossa.Pieni parveke mihin juuri mahtui 4 tuolia. Oli 6 hengen huoneisto.Suomeapuhuva vastaanottovirkailija tosi mukava.

Posted by on 5 Feb 2023

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Comment from Hotel Management

21 Nov 2023 by Hollywood Mirage Tenerife

Hei TuulaKiitoksia mukavasta arviosta.Nasta juttu, että hotellimme sijainti oli passeli ja vierailusi oli onnistunut kokemus.Mukava kuulla, että arvostit suomenkielistä palvelua vastaanotossamme!Huoneistojen lämpötilaa voi säätää itse, mutta jos tarvitset lisäapua, vastaanotto on aina valmis auttamaan. Merinäköala on saatavilla vain parvekkeelta, mutta toivomme, että nautit silti upeasta näkymästä. Parvekkeen koko on tosiaan rajallinen, mutta toivottavasti se ei haitannut liikaa. Todella mukavaa, että laadukas aamiaisemme maistui teille hyvin.Toivottavasti tule toistekin vieraaksemme. Ystävällisin terkuin,Hollywood Mirage Tenerife

5 out of 5

Posted by on 21 Oct 2022

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Property Features

Hollywood Mirage - Excel Hotels & Resorts offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A library, a terrace, and a free kid's club are also featured at the family-friendly Hollywood Mirage - Excel Hotels & Resorts. Smoking is allowed in designated areas at this 3.5-star Arona aparthotel.

  • 335 guestrooms or units
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Free area shuttle and beach shuttle

Room Amenities

Hollywood Mirage - Excel Hotels & Resorts offers 335 air-conditioned accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and complimentary toiletries. This Arona aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Private balcony
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Microwave
  • Stovetop
  • Coffee maker
  • Kitchenware
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:30 AM to 11:00 AM.

Hollywood Mirage - Excel Hotels & Resorts has a restaurant on site.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool.

Guests aged under 18 years old are not allowed in the fitness facility.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 5:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards and cash

This property is professionally cleaned

Parties and events are allowed on site

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express and cash. Parties and events are allowed on site. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of European Holiday Home Association (EHHA - Europe)
  • Debit cards not accepted
  • Staffed front desk
  • Events/parties allowed
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Please note, some room types at this property are not available when booking a stay with children.
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 8 for adults and from EUR 4 for children
  • Housekeeping is available for an additional fee and varies based on unit size
  • In-room safe fee: EUR 12 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Suites Mirage Aparthotel Arona
  • Suites Mirage Arona
  • Suites Mirage Aparthotel
  • Hollywood Mirage
  • The Suites at The Mirage
  • Hollywood Mirage Excel Hotels Resorts
  • Hollywood Mirage - Excel Hotels & Resorts Arona
  • Hollywood Mirage - Excel Hotels & Resorts Aparthotel
  • Hollywood Mirage - Excel Hotels & Resorts Aparthotel Arona

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.