Hotel Zaragoza Tepoztlan

3.0 star property

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Photo gallery for Hotel Zaragoza Tepoztlan

Front of property
Lobby
Superior Room
Standard Room | Garden view
Superior Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Room service
  • Housekeeping

Explore the area

View in a map
Calle Zaragoza 35B, Barrio Santo Domingo, Tepoztlán, MOR, 62520
  • Place, El Tepozteco National Park
    ‪1 min walk‬
  • Place, New Tepoztlán Market
    ‪3 min walk‬
  • Place, Artisan Market of Tepoztlán
    ‪9 min walk‬

Room options

Family Room

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 20 sq m
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

Standard Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Zaragoza Tepoztlan

Along with a full-service spa, this smoke-free hotel has an outdoor pool and a snack bar/deli. Free WiFi in public areas and free valet parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Hotel Zaragoza Tepoztlan offers 15 accommodations with hair dryers and ceiling fans. Each accommodation is individually decorated. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads. This Tepoztlán hotel provides complimentary wireless Internet access. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
During your stay at Hotel Zaragoza Tepoztlan, you're just a quick walk from Tepoztlán Museum Carlos Pellicer Collection. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self parking
  • Take a swim in the outdoor pool
  • Treat yourself to massages, aromatherapy, or reflexology at the spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from New Tepoztlán Market and Tepoztlán Museum Carlos Pellicer Collection
There's a snack bar/deli on site. Public spaces have free WiFi. Hotel Zaragoza Tepoztlan offers its guests a full-service spa and an outdoor pool. Spa services, tour/ticket assistance, and concierge services are also featured at Hotel Zaragoza Tepoztlan. Self parking and valet parking are free.

This 3-star Tepoztlán hotel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 500.0 per day.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: MXN 500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Zaragoza Tepoztlan Hotel
Hotel Zaragoza Tepoztlan Tepoztlán
Hotel Zaragoza Tepoztlan Hotel Tepoztlán

Hotel Zaragoza Tepoztlan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 79 out of 137 reviews
Rating 8 - Good. 40 out of 137 reviews
Rating 6 - Okay. 10 out of 137 reviews
Rating 4 - Poor. 5 out of 137 reviews
Rating 2 - Terrible. 3 out of 137 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and place.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

cesar

Liked: Cleanliness, amenities, property conditions & facilities
Peaceful place.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe place. Very close to city center
Stayed 1 night in Dec 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The Spa was nice and relaxing. The staff did a good job. The only thing is that the water pressure for the shower was inconsistent. Overall a good centric place to stay if the activities are downtown.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms, pretty, well-maintained property. Nice staff.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Eliseo

The hotel is at a walking distance to the main touristic places plus it is clean and organized. Tks
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

juan carlos cossio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Mar 2025
Verified

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Dec 2024
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful layout on a really quiet block near the center. I booked quickly so I did not get a chance to read about the property. First of all, they are a cash only property. Second, they have a list of house rules. Neither issue was a problem for us.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Lizeth

Liked: Cleanliness, amenities, property conditions & facilities
Personal amable, limpieza impecable, todo perfecto y muy comodo
Stayed 1 night in Feb 2026
Verified

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities
bien en general
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Hugo

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente, la habitación súper amplia, todo limpio. Recomendable al 100%
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Estancia de lo peor
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Mayabel Jackson

Liked: Property conditions & facilities
Lo uno que no me gustó es que no había más cobijas en el cuarto y en esta época baja mucho la temperatura en Tepoz y tuve mucho frío en la noche.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cobran 100 la hora en caso que gustes dejar el carro y no se puede tomar dentro de los cuartos
Stayed 2 nights in Nov 2025
Verified

8/10 Good

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general está bien, solo que el agua de la regadera es muy poca y tarda en salir el agua caliente
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien, la habitación king está grande, y tiene muchas ventanas, lo malo es que no tiene mucha iluminación de noche la habitación, se puede llegar a persigue oscura.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Maria Susana

Liked: Cleanliness
El hotel es bonito, solo me desagrado que al hacer check in te leen las reglas, nunca me había pasado en un hotel que hicieran eso, luego si al siguiente día te pasas de la hora del check out cobran 300 pesos la hora y si quieres permanecer en las instalaciones más tiempo cobran la mitad de una noche, más o menos 1,400 pesos, me parece excesivo
Stayed 1 night in Jul 2025
Verified

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estuvo pasable

Siento que es caro para lo que ofrece, aunque solo dormimos pudo ser mejor
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Estuvimos muy contentos, todos fueron muy amables. Y la ubicación inmejorable. Nos permitió pasar dos días increíbles
Stayed 1 night in Jun 2025
Verified

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
bien el hotel y centrico
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Cristopher Zaid

Liked: Cleanliness, staff & service, property conditions & facilities
Bonito lugar, tranquilo y limpio
Stayed 1 night in May 2025
Verified

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena experiencia

Todo muy bien. Buena atención. Buen trato.
Stayed 1 night in Apr 2025
Verified

8/10 Good

FREDI VASQUEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar demasiado relajante y lindo.
Stayed 1 night in Dec 2024