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Holiday Inn Express & Suites Terrace by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Terrace by IHG

Exterior
Standard Room, 1 King Bed
Free daily buffet breakfast
Indoor pool, open 7 AM to 10 PM, pool loungers
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Pool
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
3059 Highway 16 East, Thornhill, Terrace, BC, V8G 4P3
  • Mills Memorial Hospital
    ‪4 min drive‬
  • Skeena Valley Golf and Country Club
    ‪6 min drive‬
  • Heritage Park Museum
    ‪6 min drive‬
  • Terrace, BC (YXT-Northwest Regional)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Minibar, individually furnished, desk, laptop workspace

Standard Room

  • 25 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(43 reviews)
  • 26 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Suite, Multiple Beds

Suite, Multiple Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 35 sq m
  • Sleeps 7
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Minibar, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(23 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Minibar, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Minibar, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(4 reviews)
  • 30 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

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About this property

Holiday Inn Express & Suites Terrace by IHG

Hotel in Terrace with free breakfast and airport shuttle service
This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Holiday Inn Express & Suites Terrace by IHG offers 93 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the free breakfast at Holiday Inn Express & Suites Terrace by IHG. During your stay, you'll be close to Skeena Valley Golf and Country Club. Free WiFi in public areas, free self parking, and a free roundtrip airport shuttle are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute drive from Chances Terrace and a few minutes from Mills Memorial Hospital
  • Free airport shuttle service
  • Pets welcome for a fee (restrictions apply)
Holiday Inn Express & Suites Terrace by IHG offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. A vending machine, multilingual staff, and a garden are also featured at the business-friendly Holiday Inn Express & Suites Terrace by IHG. A roundtrip airport shuttle is free (available on request). Free self parking is available.

This Terrace hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 9:00 AM to 9:00 PM on request
  • Onsite parking available only on request
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Golf
  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • High-pile carpet in room
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per night
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Holiday Inn Express & Suites Terrace by IHG offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Terrace Hotel
Holiday Inn Express Terrace
Holiday Inn Express Suites Terrace
Holiday Inn Express Suites Terrace
Holiday Inn Express Suites Terrace by IHG
Holiday Inn Express Suites Terrace an IHG Hotel
Holiday Inn Express & Suites Terrace by IHG Hotel
Holiday Inn Express & Suites Terrace by IHG Terrace
Holiday Inn Express & Suites Terrace by IHG Hotel Terrace

Holiday Inn Express & Suites Terrace by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 472 out of 721 reviews
Rating 8 - Good. 183 out of 721 reviews
Rating 6 - Okay. 39 out of 721 reviews
Rating 4 - Poor. 14 out of 721 reviews
Rating 2 - Terrible. 13 out of 721 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Very friendly and efficient.
Stayed 6 nights in Jun 2025

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for a day after I long long long drive.
Stayed 2 nights in Jun 2025

8/10 Good

Brent

Stayed 3 nights in Jun 2025

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jun 2025

10/10 Excellent

Robert

Stayed 2 nights in Jun 2025

10/10 Excellent

Sinobo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Colin, Vernon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A few minutes drive east of downtown, but Well designed & built property, opened +/-2016? Great amenities, including indoor pool, exercise room & lobby area. Great full hot breakfast. Good staff.
Stayed 2 nights in Jun 2025

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Brittany

Stayed 2 nights in May 2025

10/10 Excellent

Trevor

Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

A few issues for us, but overall i'd recommend.

I've stayed here several times before without an issue, so i would stay again, but not happy with this stay! We booked a 'pet friendly' suite on hotels.com app with the amenities feature ,'pet friendly' (so this needs to be fixed to prevent this from happening) I also messaged the hotel saying we will have a dog with us. When we arrived in town and i didnt receive a reply about our pet, i called and the person that answered said suites are not their pet friendly rooms and we'd have to have a 2 queen room and we could have a cot at an extra cost. I was not happy, but i knew it wasnt her doing, so just took the room with a cot. We were definitely crammed in the room with the cot, not impressed. Plus it was more expensive than the suite, so that was extra frustrating. The message light on the phone was flashing constantly all night and the front desk person wasnt any help with that, also no shampoo in the room (dispenser in shower had conditioner, body wash and body lotion). Again the front desk person was not very helpful, there may have been a language barrier, so again i shrugged it off. Nothing life shattering, but not impressed at all. On a positive note I do want to mention I was impressed with the guy working in the breakfast area! He stayed on top of everything so well, any time anything was out or close to running out he was right there refilling and we were happy with the breakfast options.
Stayed 1 night in May 2025

10/10 Excellent

Renise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in May 2025

8/10 Good

Donna

Stayed 4 nights in May 2025

8/10 Good

William, Kamloops

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed here before it is fairly new and the hotel is quite nice. Staff are friendly, rooms are nice, they include a good breakfast. There isn’t much around the hotel so you will probably need to go into town to eat
Stayed 1 night in May 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Dave

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long time customer since they opned - always the same - great service and facilities
Stayed 2 nights in May 2025

6/10 Okay

Kristan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the are where the hotel was located. Beautiful view!
Stayed 1 night in May 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Great as usual
Stayed 1 night in May 2025

10/10 Excellent

Filene

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is fairly new, with spacious rooms and nice beds. It’s right off the highway so convenient in that regard. The breakfast is quite good, and included which starts the day off right and is a cost savings for sure. There are limited dining option close by, so that is a bit of a downside, but there are a number of options in Terrace proper which is a short drive away. Be aware though not much is open late or on Sundays. We would stay again.
Stayed 2 nights in May 2025

10/10 Excellent

Renata

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly helpful and kind, we arrived early and they made it possible for us to check in early which was fantastic. Room was quiet, beds were comfortable and everything very clean. Would highly reccomend!
Stayed 1 night in May 2025

8/10 Good

Farhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay here before travelling North
Stayed 1 night in Apr 2025

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Kory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and courteous

I got in late and the hotel was very accommodating of helping receive a rental car for me as the rental place was closed. Staff was friendly and courteous. Great location just minutes from the airport and terrace.
Stayed 1 night in Apr 2025