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Hotel Cacaxtla Collection

2.5 star property

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Photo gallery for Hotel Cacaxtla Collection

Restaurant
Superior Double Room, Jetted Tub, Mountain View
Family Quadruple Room, Refrigerator & Microwave
Reception
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Room service
  • Housekeeping

Explore the area

View in a map
Av. Venustiano Carranza #5, Sant Cruz Aquiahuac, Tetlatlahuca, TLAX, 90733
  • Place, FINSA
    ‪12 min drive‬
  • Place, Xicotencatl National Park
    ‪12 min drive‬
  • Place, Outlet Puebla Premier
    ‪13 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪37 min drive‬

Room options

View all photos for Comfort Quadruple Room, 2 Double Beds

Comfort Quadruple Room, 2 Double Beds

Comfort Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Double Room, 1 King Bed, Smoking, Hot Tub

Superior Double Room, 1 King Bed, Smoking, Hot Tub

Superior Double Room, 1 King Bed, Smoking, Hot Tub

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Double Room, 1 Queen Bed, Private Bathroom

Comfort Double Room, 1 Queen Bed, Private Bathroom

Comfort Double Room, 1 Queen Bed, Private Bathroom

7.0 out of 10
Good
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Quadruple Room, Refrigerator & Microwave

Family Quadruple Room, Refrigerator & Microwave

Family Quadruple Room, Refrigerator & Microwave

  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, 2 Queen Beds, City View

Deluxe Double Room, 2 Queen Beds, City View

Deluxe Double Room, 2 Queen Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Double Room, Jetted Tub, Mountain View

Superior Double Room, Jetted Tub, Mountain View

Superior Double Room, Jetted Tub, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Mountain View

Deluxe Double Room, Mountain View

Deluxe Double Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Cacaxtla Collection

This smoke-free hotel features a restaurant, a snack bar/deli, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a banquet hall are onsite.
Hotel Cacaxtla Collection offers 20 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
During your stay at Hotel Cacaxtla Collection, you'll be close to Cacaxtla. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the family restaurant
  • Amenities include an elevator and coffee/tea in a common area
  • 9 minutes by car from Cacaxtla and 13 minutes from Xicotencatl National Park
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. Public spaces have free WiFi. Hotel Cacaxtla Collection also features tour/ticket assistance, coffee/tea in a common area, and room service (during limited hours). Free self parking is available.

This Tetlatlahuca hotel is smoke free.

Terraza Cacaxtla - Onsite family restaurant. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Terraza Cacaxtla

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Streaming services

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 100 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 200 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 200 per accommodation, per night
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 100 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

y Centro Convenciones Cacaxtla
Y Centro Convenciones Cacaxtla
Hotel y Centro de Convenciones Cacaxtla Hotel
Hotel y Centro de Convenciones Cacaxtla Tetlatlahuca
Hotel y Centro de Convenciones Cacaxtla Hotel Tetlatlahuca

Hotel Cacaxtla Collection Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 121 reviews
Rating 8 - Good. 41 out of 121 reviews
Rating 6 - Okay. 22 out of 121 reviews
Rating 4 - Poor. 13 out of 121 reviews
Rating 2 - Terrible. 10 out of 121 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Located in a remote area but within driving distance of the most popular tourist attraction. Hotel was clean and service was good.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Javier

Disliked: Amenities, property conditions & facilities
Sheets not ironed and towels very old
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Bere

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

carlos rodriguez

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Poor maintenance. Electrical contacts did not work. Broken curtains. Old towels. Poor ventilation. Parking only for 2 cars. The ceiling with humidity. Staff was very good.
Stayed 2 nights in Aug 2023
Verified review

6/10 Okay

Shadany

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Todo bien pero muchas fotografías no están como deberían. La terraza y la visa no es como lo dice. Sin embargo no está mal, muy buena atención por parte del personal, todo muy limpio. Creo que es un hotel que está empezando y si mejoran podría crecer mucho.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities
Bonito lugar, muy limpio, excelente atención
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

patricio

Liked: Cleanliness, staff & service, property conditions & facilities
El desayuno muy rico el personal es super amable y atento te hacen sentir como en su casa, las habitaciones están muy limpias son sencillas pero cómodas y como fuimos en moto nos sobro espacio en el estacionamiento esta techado
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tuvieron agua caliente. A máxima capacidad de hospedaje los equipos no se dan abasto para calentar agua.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones de buen tamaño, limpias; sugiero tener más variedad en el desayuno, mejorar el servicio de agua caliente
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
La regadera de agua no salia, y lamentablemente hubo un crimen justo a lado de una de las habitaciones. Nos gustaria nos fuera reembolsado el costo de los cuartos
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy limpio y el personal es amable, la cama muy cómoda, solo el ruido de la carretera y que las paredes hacia escuchar a algunos huéspedes molestos. De ahí todo bien!
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención, personal amable y atento
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Angeles Nallely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viaje familiar confortable

Estancia agradable, habitaciones limpias, confortables, desayuno incluido rico, atención del personal grata. La verdad excelente opción para alojarse. Los acabados dentro del hotel son muy lindos.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paseo por Cacaxtla

El hotel esta limpio y agradable. El desayuno muy bueno. Cerca esta el pueblo Nativitas, muy bonito, esta cerca de las ruinas de Cacaxtla y de Valquirico. Excelente relacion precio servicio,
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Andres R

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
El hotel esta bien puesto. El desayuno un poco escueto, pero la limpieza en la recamara no muy buena. Cabellos en la cama y la regadera no del todo limpia. Por lo demas, el hotel bastante recomendable
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Daniel

Disliked: Amenities
En obras, estacionamiento pésimo, piden la llave, nos dieron una habitación muy pequeña con el argumento de que esas son las que ofrecen a Expedia. Suerte que fue solo una noche. Y lastima por que está cera de Val ´Quirico
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Darwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mal servicio, me hicieron esperar 3 hrs para darme mi habitación, aparte la habitación tenía muchas moscas
Stayed 3 nights in Dec 2024
Verified review

4/10 Poor

Liliana

Disliked: Cleanliness, staff & service, property conditions & facilities
No ahi agua Caliente, No te dejan papel de baño, las toallas sucias y marcadas de oxido y labial, Las señoras de la cocina te atienden de mala gana y sigo nunca acabaria
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

ELENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción cer a de Valquirico

Hotel familiar, muy amables al recibirnos, la habitación cuenta con cafetera, microondas, mino refrigerador, tv, caja fuerte y ropero, es amplia y cómoda
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Fernando

Muy buena estancia
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Zenaida carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tive agua caliente, salio algo tibia y fue todo. Del resto todo bien, personal excelente
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

LEON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable y resuelve tus necesidades de manera expedita. En general todas las instalaciones limpias. En esta temporada de frío y el agua estaba casi fría no salió agua caliente jamás
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

XASNI

Liked: Cleanliness, staff & service, amenities
Buena y acogedora
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Irma

Excelente trato y buen servicio. Habitaciones muy limpias.
Stayed 1 night in Oct 2024