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Best Western Thunder Bay Crossroads

2.5 star property

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Photo gallery for Best Western Thunder Bay Crossroads

Lobby
Free daily continental breakfast
Lobby
Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
655 W Arthur Street, Thunder Bay, ON, P7E5R6
  • Place, Redwood Park
    ‪5 min drive‬
  • Place, Thunder Bay Regional Health Sciences Centre
    ‪5 min drive‬
  • Place, Intercity Shopping Centre
    ‪6 min drive‬
  • Airport, Thunder Bay, ON (YQT-Thunder Bay Intl.)
    ‪18 min walk‬

Room options

View all photos for Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

9.2 out of 10
Wonderful
(44 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

9.2 out of 10
Wonderful
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Business Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Business Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Business Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Thunder Bay Crossroads

Hotel in Thunder Bay with free breakfast and a fitness center
Along with a fitness center, this smoke-free hotel has a 24-hour business center and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and express check-out are onsite.
Best Western Thunder Bay Crossroads offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

43-inch LCD televisions come with cable channels. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Best Western Thunder Bay Crossroads. During your stay, you'll be close to Redwood Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Amenities include a 24-hour business center, a computer, and an elevator
  • Onsite recreation includes a gym
  • Just a 3-minute drive from International Friendship Garden and a few minutes from Redwood Park
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A fitness center, a vending machine, and a fireplace in the lobby are also featured at the business-friendly Best Western Thunder Bay Crossroads. Limited free parking is available on a first-come, first-served basis. You'll have access to the health club at a partner property.

This Thunder Bay hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Thin carpet in public areas
  • Visual fire alarm

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Thunder Bay Crossroads.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Crossroads Motor
Best Western Crossroads Motor Inn
Best Western Crossroads Motor Inn Thunder Bay
Best Western Crossroads Motor Thunder Bay
BEST WESTERN Crossroads Motor Inn Thunder Bay, Ontario
Best Western Thunder Bay Crossroads Hotel
Best Western Thunder Bay Crossroads Ontario
Best Western Thunder Bay Hotel
BEST WESTERN Crossroads Motor Inn Thunder Bay Ontario
Thunder Crossroads Thunder
Best Western Thunder Bay Crossroads Hotel
Best Western Thunder Bay Crossroads Thunder Bay
Best Western Thunder Bay Crossroads Hotel Thunder Bay

Best Western Thunder Bay Crossroads Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 420 out of 874 reviews
Rating 8 - Good. 336 out of 874 reviews
Rating 6 - Okay. 80 out of 874 reviews
Rating 4 - Poor. 27 out of 874 reviews
Rating 2 - Terrible. 11 out of 874 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, and comfortable
Stayed 1 night in Sep 2025

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Great breakfast. A liitle pricey. More like a 3 star. Charging 5 star prices.
Stayed 3 nights in Sep 2025

8/10 Good

Lorraine

Didn’t have to pay for a pool I wasn’t going to use.
Stayed 1 night in Sep 2025

8/10 Good

Marius

Business traveller
Liked: Staff & service
The hotel location was good. The beds were good and the breakfast was acceptable. However, the hotel bathroom may require some upgrades and more thorough cleaning. Additionally, the carpet appears to need proper cleaning, as it has an unpleasant odor.
Stayed 1 night in Aug 2025

10/10 Excellent

Myrle

Stayed 1 night in Sep 2025

6/10 Okay

Anne

Liked: Cleanliness
Bottled water only available at check-in and only to members and only if you ask for it!! Very cheap considering cost of the average room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Sep 2025

10/10 Excellent

Leanna

Liked: Property conditions & facilities
Great
Stayed 1 night in Sep 2025

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near the Trans Canada Hwy
Stayed 1 night in Sep 2025

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Myrle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, kind and caring friendly staff: both check-in and check-out. I am looking forward to my upcoming return vjsit soon!
Stayed 1 night in Aug 2025

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and super friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Wayne

Stayed 1 night in Aug 2025

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Richard, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms, great upgrade to a suite, friendly staff, good breakfast
Stayed 1 night in Aug 2025

4/10 Poor

Kaitlin

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Full disclosure, we were refunded for this experience by the hotel manager who contacted us via email about our experience. Cost was ~300$ for a double Queen basic room with the following conditions: - soiled/ rotting paper towels, chewed up gum around the bed frames, dirty, warn and bunched up carpets. - malfunctioning point of sale system at the front desk and broken hair dryer in the room. - Insufficient amount of hygiene supplies for a double Queen room booked for 2 people. - Poor customer service from majority of the front desk staff. (On their phones, unable to attend to issues based on number of staff available or simply throwing their hands up and blaming Expedia with no effort or willingness to resolve the issue) We have a been on a cross-Canada road trip for a week. Every other place we have stayed has been cheaper, cleaner and much more accommodating with zero issues. For these reasons, I would not stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Michele, Toronto

Stayed 1 night in Aug 2025

6/10 Okay

Dana

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was just fine- nothing fancy, clean, pleasant staff. Slightly dated but no issues. Warning- room 201 is very loud as it is directly above the lobby doors. You can hear every time the doors open or luggage is pulled across the bricks. As it is an airport hotel, this occurs all night/early morning.
Stayed 2 nights in Aug 2025

10/10 Excellent

HASSAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and close to a lot of food options.
Stayed 1 night in Aug 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible CS
Stayed 2 nights in Aug 2025

8/10 Good

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Aug 2025

10/10 Excellent

Duane

Stayed 1 night in Aug 2025

10/10 Excellent

Faith

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025