2/10 Terrible
Anisa
7 Sept 2020
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is in a great location & I loved everything about the room, which is why I rebooked. However, they gave me trouble the first time regarding payment. And the second time I rebooked here was even worse. The hotel questioned my payment which was made via Expedia. I had the receipts & the money was deducted from my account. The whole premise was that they prefer cash instead of card payments since they have to wait for the money to transfer. The hotel insisted that I pay again in cash until they receive the money from Expedia. Like what? So you can rip me off & get payment from me twice? Yeah no thank you. Albania is still a country driven by cash payments and cards are rarely used here, so I can understand their perspective. However, simply contact Expedia & confirm & stop troubling your clients. I forwarded my reservation plus send the info via what’s app. They were wrong the first time and received payment after several business days from Expedia. And they were also wrong to trouble me again. I’m sorry but that sort of behavior is completely unacceptable, especially calling the room nonstop & showing up at the room. I’ve read some terrible reviews from tourists at some hotels in Tirana with similar experiences & this is completely unacceptable behavior. Some Albanians need to evolve & stop giving the country a bad rep. It is because of behavior like this that Americans are afraid to visit Alb. You don’t see countries like Croatia, Italy, etc treat tourists this way.
Anisa
Stayed 1 night in Sep 2020