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VH Eurostar Tirana Hotel Congress & Venere Spa

3.5 star property

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Photo gallery for VH Eurostar Tirana Hotel Congress & Venere Spa

2 indoor pools, free pool cabanas, pool umbrellas
Restaurant
Restaurant
Reception
Front of property

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Rruga Reshit Petrela, Tirana, Tirana County
  • Place, Skanderbeg Square
    ‪10 min walk‬
  • Place, Ministry of Defense
    ‪13 min walk‬
  • Place, Toptani Shopping Center
    ‪13 min walk‬
  • Airport, Tirana (TIA-Nene Tereza Intl.)
    ‪19 min drive‬

Room options

View all photos for Basic Room, 1 Queen Bed, Accessible, City View

Frette Italian sheets, premium bedding, down duvets, memory-foam beds

Basic Room, 1 Queen Bed, Accessible, City View

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room

Frette Italian sheets, premium bedding, down duvets, memory-foam beds

Deluxe Double or Twin Room

  • City view
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Triple Room

Frette Italian sheets, premium bedding, down duvets, memory-foam beds

Superior Triple Room

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • City view
  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 4 Single Beds

View all photos for Junior Room

Junior Room

Junior Room

  • City view
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Royal Room

Royal Room

Royal Room

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Frette Italian sheets, premium bedding, down duvets, memory-foam beds

Superior Room

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

VH Eurostar Tirana Hotel Congress & Venere Spa

Along with 3 restaurants, this smoke-free hotel has an attached winery and 2 indoor pools. A manager's reception is free. Additionally, a full-service spa, 2 poolside bars, and 2 bars/lounges are onsite.
VH Eurostar Tirana Hotel Congress & Venere Spa offers 150 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and private hot tubs. These individually decorated and furnished accommodations have separate sitting areas and include king sofa beds and fireplaces. Memory foam beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Accommodations at this 3.5-star hotel have kitchens with stovetops, cookware/dishes/utensils, dishwashers, and espresso makers. Bathrooms include slippers, designer toiletries, bidets, and complimentary toiletries.

42-inch flat-screen televisions come with premium digital channels, DVD players, and video-game consoles. Business-friendly amenities include desks and computer monitors, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include minibars and safes. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 indoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a lazy river, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are 5 hot springs open between 6:00 AM and midnight.
With your stay at VH Eurostar Tirana Hotel Congress & Venere Spa, you're connected to the convention center and just a quick walk from Ministry of Justice. You'll find features like a free manager's reception, plus 2 indoor pools and 3 restaurants. Some of the pet-friendly amenities this property offers include food and water bowls and litter boxes.
  • Grab something to eat at one of the 3 restaurants or 2 coffee shops/cafes, or stop for a drink at one of the 2 poolside bars or 2 bars/lounges
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Splash around at the lazy river or swim in the 2 indoor and outdoor pools
  • Indulge with Swedish massages, aromatherapy, or body scrubs at the spa
  • Services include free grocery shopping service, a free kid's club, and a lifeguard on site
  • Onsite recreation includes hot springs, a gym, and a steam room
  • Within a 15-minute walk of Skanderbeg Square and Toptani Shopping Center
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and litter boxes
A winery is on site. As a guest of VH Eurostar Tirana Hotel Congress & Venere Spa, you'll find a full-service spa, hot springs, 2 indoor swimming pools, and 2 hot tubs. There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A free manager's reception is offered daily.

A 24-hour business center, 5 meeting rooms, and coworking spaces are available. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. A fitness center, a sauna, and a library are also featured at the family-friendly VH Eurostar Tirana Hotel Congress & Venere Spa. You'll have access to the indoor pool and outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Tirana hotel is smoke free.

The hotel hosts a free manager's reception daily.
VH Eurostar Tirana Hotel Congress & Venere Spa has 3 restaurants on site.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free dial-up internet
  • Available in some public areas: Dial-up internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Parking on site (EUR 10 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: EUR 10 for adults and EUR 10 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 3 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of EUR 12
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 indoor pools
  • 24-hour pool access
  • 5 hot springs
  • Arcade/game room
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Designer stores
  • Ecotours
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool (guest access)
  • Lazy river
  • Library
  • Outdoor pool (guest access)
  • Playground
  • Private wine tours
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas
  • Vineyard
  • Waterslide
  • Wine tasting room
  • Wine tours
  • Winery
  • Winery release events

Family friendly

  • 2 indoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby monitor
  • Baby toys
  • Changing table
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Cot (surcharge)
  • DVD player
  • Free children's club
  • Grocery/convenience store
  • High chair
  • In-room babysitting
  • In-room kitchen
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Musical instrument
  • Playground
  • Pool gate
  • Pool toys
  • Private plunge pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (10,000 square foot of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vineyard

Full-service spa

  • 5 hot springs
  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot springs open from 6:00 AM - midnight
  • Hot springs water temperature - 15 ºC
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible bathtub
  • Accessible shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Ceiling hoist
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Hospital bed
  • Lever door handles
  • Lift (33 centimetre wide door)
  • Low-height bed (34 centimetre high)
  • Low-height desk
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Portable bathtub seat
  • Portable hoist available
  • Portable shower seat
  • Sign language-capable staff
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (36 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Communal living room
  • Fireplace in lobby
  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Day bed
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • King sofa bed
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • CD player
  • DVD player
  • DVR
  • IPod dock
  • MP3 dock
  • Netflix
  • Pay films
  • Private plunge pool
  • Smart speaker
  • Streaming services
  • Video game console

Food and drink

  • Blender
  • Champagne service
  • Chef service
  • Cleaning supplies
  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Freezer
  • Griddle
  • Hob
  • Ice maker
  • Kitchen
  • Kitchen island
  • Lobster/crab pot
  • Minibar
  • Mixer
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Rice cooker
  • Spices
  • Toaster
  • Toaster oven
  • Waffle maker
  • Wet bar

More

  • 5G smartphone data speed
  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Computer monitor
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Printer
  • Safe
  • Separate sitting area
  • Smartphone
  • Soundproofed rooms
  • Unlimited free smartphone calls
  • Unlimited smartphone data usage

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between midnight and 5:00 AM

Check-out

Check-out before 8:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Food and water bowls and litter boxes are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per day.
  • Cribs (infant beds) are available for EUR 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.45 per person, per night
  • Administrative fee: EUR 1.5 per person, per night
  • A damage deposit of EUR 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Self parking fee: EUR 10 per night
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between midnight and 5:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 15.0 per day
  • Rollaway bed fee: EUR 15.0 per day
  • Service fee: EUR 10
  • Hosted evening meal: EUR 12

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
VH Eurostar Tirana Hotel Congress & Venere Spa offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number L91325017M
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access is available 24-hours a day.
  • Hot springs access available from 6:00 AM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

VH EUROSTAR TIRANA HOTEL CONGRESS
VH Eurostar Tirana Hotel Congress Venere Spa
VH Eurostar Tirana Hotel Congress & Venere Spa Hotel
VH Eurostar Tirana Hotel Congress & Venere Spa Tirana
VH Eurostar Tirana Hotel Congress & Venere Spa Hotel Tirana

VH Eurostar Tirana Hotel Congress & Venere Spa Reviews

Reviews

5.6
Rating 10 - Excellent. 20 out of 131 reviews
Rating 8 - Good. 24 out of 131 reviews
Rating 6 - Okay. 24 out of 131 reviews
Rating 4 - Poor. 23 out of 131 reviews
Rating 2 - Terrible. 40 out of 131 reviews

6.8/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ervis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 5 nights in Feb 2024
Verified

4/10 Poor

Niels

Disliked: Staff & service, property conditions & facilities, room comfort
Super hotel, good price, super service, great breakfast. Perfect location
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel. The room was clean and the hotel as a whole was well-presented.
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasent Stay

A pleasent stay in a nice hotel with friendly and helpfull staff ,room was very clean ,the only problem was the A C control on the wall was broken and needs fixing but did not upset my stay.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Muhammad rizwan

Liked: Staff & service, room comfort
It was good experience overall Customer service great Spa access was tricky Needed to pay €10 for towels To use spa It is advertised free
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

Anders

Disliked: Staff & service, property conditions & facilities, room comfort

I would not book again...

Hidden (high)cost that was given one checking in. Breakfast was a joke. Service ->lost for word, it was bad. Room and bed pretty ok.
Stayed 4 nights in Jun 2023
Verified

2/10 Terrible

Nebih

Disliked: Cleanliness

Avoid this place

Terrible stay air con not working jacuzzi was not working bedsheets dirty Reception very unprofessional and rude service I asked to leave the room to cancel the booking they refused to give me money back Its nothing like what is says on the advert
Stayed 1 night in Feb 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness

Good value overall

All staff were very friendly and helpful. Rooms could do with a little updating. The T.V. did not work as it had not been connected properly. Air conditioning worked only one night of my 3 night stay even though I requested at reception for it to be looked 3 times.
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience overall was good , the only downside , is that they charge on site a very high city tax which doesn’t compare to what’s listed when you pay on Expedia . May not be , but feels as a scam ! Other than that , well located and safe surroundings!
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Tim

Liked: Cleanliness

So/so hotel

For a European style hotel instead of taking a deposit on your credit card they make you leave your passport or a credit! Very unsafe! They also had know where on the website telling you that you have a 8 euro person city tax! The tax on hotel.com showed 2 dollars total!
Stayed 1 night in Apr 2023
Verified

6/10 Okay

ilda

Liked: Staff & service
You have to pay for a bottle of water
Stayed 1 night in Jul 2023
Verified

2/10 Terrible

oday

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist asked to pay an additional tax (65) euros, which is higher than the price of the room rent... He practiced fraud
Stayed 4 nights in Apr 2023
Verified

4/10 Poor

Roar

Disliked: Staff & service

Look up for additional charges

Was charged 25Euro per person as service fee on arrival with no information on what it suppose to cover. The standard of the hotel and rooms was descent but could due with some upgrades. Check out time on departure was at 0800 and late check out came at a price of 30 euro if you want to keep the room till 1200. I believe this hotel speculates in additional charges keeping the initial price on hotels.com superficial low.
Stayed 4 nights in May 2023
Verified

2/10 Terrible

xheni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty place. We stayed there for 5 days and they never cleaned the room or changed the sheets and the towels. . Staff was rude and not helpful. They charged us extra per person at the hotel plus no TV or pillows. If you needed them you had to pay 4 euros per pillow and per tv per day per person. Horrible service
Stayed 5 nights in Sep 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad experience

Very bad experience , never return worsth hotel i ve seen when you arrive they collect daily 25 eur per person beware Reception very rude person not all but some of them Cleaning very bad
Stayed 8 nights in Jul 2023
Verified

2/10 Terrible

Marie

Disliked: Staff & service, property conditions & facilities, room comfort

Avoid at all costs!!! Disgraceful.

Absolutely disgraceful. Was charged an extra £269 at check in for a service fee we knew nothing about. We’d already paid hotels.com in full and was expecting to pay £6.49 in taxes on arrival, not £269 for just three days stay. Food was disgusting. Half board and had no choice. Was told just chicken tonight and we wouldn’t have fed it our dogs.
Stayed 3 nights in May 2023
Verified

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're into casino-level accommodations and enjoy the smell of constant cigarette smoke, cafeteria-level food, and cheaply built rooms--then this is your place! PLEASE, do yourself a favor and pay a little bit more and get FAR more. Far more comfort, amenities, service, cleanliness and security. This hotel is dirty and unkept and run by a bunch of teens who know and care very little about service. NO water in room, no coffee/tea in room, TV and phone both broken, and breakfast was tang juice and processed cheese and sausages. It was so unbearable, I checked out a day early with no refund!
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Expensive hidden extras

Do not book this place on Hotels.com!!! The description of the place and what is included is misleading and there are hidden extras. Despite we had paid for the room in advance, we were forced to pay 75 Euro per day to the hotel for as a "service fee". Description told pool and spa facilities included - it is not and you must pay extra for using it. Breakfast buffet was half empty and quite messy. AC was not working in the room.
Stayed 3 nights in May 2023
Verified

6/10 Okay

Guido

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Hotel Not Suggested. Check the minibar bottles opening as soon as you enter into the room, the hotel plays with it..... (Nobody can say to me I stole a bootle of water, fortunately I can pay for it.) Bed/Letto: *** Room/Stanza: ** Window Blinds/oscuranti: * Sound Proofing/insonorizzazione: * Sleep/Sonno: * Internet connection:*** Confort: ** Staff/Personale: * (bad) Breakfast/Colazione: Position/Posizione: **** Complimentary water: No Note: my opinions are based on the value for money payed. Nota: Il mio giudizio è basato sul rapporto qualità/prezzo pagato. *min, *****MAX
Stayed 2 nights in Aug 2022
Verified

4/10 Poor

GEORGES

Disliked: Cleanliness, staff & service, property conditions & facilities

Bad hotel deserves 2 stars

At the reception they forced us to pay extra money that mentioned while I did the reservation online with my Credit card telling us that there is no direct contact between your site and their hotel so I paid 18 euros. The swimming pool has no free entry we must pay 8 euros unlike what was mentioned in the site. I had to change the room twice because of room AC heater not working. Very bad experience
Stayed 2 nights in Apr 2023
Verified

4/10 Poor

Emels

Liked: Property conditions & facilities
After booking and paying on Expedia for the room I showed up at the hotel around 9:00 pm checked in and the attendant said that they needed a $100 deposit so I agreed to it as long as she gave me a receipt, then she came out and said that I need to pay a extra $16 for a city tax so I asked her to show me where in the itinerary at Expedia does it say that I needed to pay city taxes and how much she said that I didn’t book it on Booking but I booked it on Expedia and In order for me to get the room I had to pay the city taxes so don’t be surprised that when you show up there they hit you up with surprise fees I would suggest to have some cash in hand otherwise you’re not going to get the room
Stayed 1 night in Mar 2023
Verified

4/10 Poor

Adrian

Disliked: Staff & service

Bad experience..

Extra fees were charged at €8 per night per person even though it was not stated on the booking. sheets and pillowcases were missing at check-in. When we pointed this out at the reception the response was thatis not included that the person in question who worked only worked there could not help with it. Extra charges on everything you used at the hotel including the poles even though you paid €60 a night. Thay came in and regulated the fans in the room by knocking on the door so that the function regarding heating the rooms did function to use and it was freezing cold at night Not recomended!!
Stayed 3 nights in Apr 2023
Verified

6/10 Okay

Enite Young

Disliked: Staff & service, room comfort
The sheets from the duvet didn't look clean. I had to ask for it to be changed. Food (breakfast) was quite good. Air conditioning was deliberately turned off at intervals leaving me in discomfort. The spa and indoor pool was supposed to be free with hotel reservations but there is additional cost of €8 for a kit (bath robe, towels and slippers) all of which will be returned for another person to use. Advertising free access to spa and pool for guests is deceptive since there is additional charges. The aim is extra charge and not hygiene because the kit is to be reused. No entertainment from TV as this will require additional €6 per day The Receptionist is very rude and aggressive. Delights in talking down on guests. We arrived and they attempted to seize our passports as caution. Taxes are not one off. It is calculated per day per guest. This was not made clear from the start In all, it was a bad experience as they focus on making money while trying to give very little. The comfort of guests is not important to them
Stayed 3 nights in Apr 2023
Verified

2/10 Terrible

James

Liked: Cleanliness, room comfort
Disliked: Staff & service

NEVER stay at this property, NEVER

The room was nice enough, but the overall stay was horrible. I expect more from what the hotel calls a 4*. I was told that I had to pay an additional Euros 8 per person when we checked in. So, Euros 16 for two people. It was almost the same amount as a room. They said it was a charge for all 4/5* hotels in Tirana which is a lie. If you Google hotel taxes in Tirana, it states they are 350 lek a night which is Euros 3.15. I asked to see the manager several times. I was told he wasn't around, didn't now when he would be back, didn't know if he was on the property, wouldn't call him. When I did finally catch up with him, he placed the blame on Hotels.com for not changing the pricing on the site. When I contacted Hotels.com, I was told that was the responsibility of the hotel and I was told to talk to the hotel. The problem is that Hotels.com is a 3 party so it doesn't have direct contact with the hotel. A couple of hotels I used on this recent trip said they don't use Hotels.com for this reason. The hotel also wanted us to pay Euros 6 for the use of the TV. The manager said he would write a letter so that I could see about claiming the Euros 8 per person, per night back from Hotels.com. I was lied to during my entire stay. The hotel's attitude is to string the customer along until they leave. The stay left a bad taste in my mouth for the hotel and Tirana which is a shame. Never, Never stay in this hotel. It's not worth the frustration and the stress.
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

Helle Sylvest

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

God beliggenhed

Fin central beliggenhed. Lidt nedslidt, der er igangværende håndværkere på stedet. Bruser virkede ikke optimalt, ophæng var gået i stykker ligeledes switch knappen til oven brus. Aircondition holdt ikke tp. Varmen kørte op i løbet af natten. Fantastiske senge og dejligt sengetøj/dyner. Fik defekt el-kedel uden mulighed for at bytte. Ok morgenbuffet, a la carte i restauranten er skøn, gode vine. Hjælpsom personale. Vær opmærksom på ekstra betaling for overnatning og byskat der kan variere alt afhængig af købs aftale (fra 3 til 50 €) Spa er ekstra 10€ pr dag pr person. Dejlige store værelser.
Stayed 3 nights in Aug 2024