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Candeo Hotels Tokyo Roppongi

3.5 star property

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Sauna
Reception
Sauna
Restaurant
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

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6-7-11 Roppongi, Minato-ku, Tokyo, 106-0032
  • Place, Roppongi Hills
    ‪3 min walk‬
  • Place, Tokyo Midtown
    ‪3 min walk‬
  • Place, Tokyo City View
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪28 min drive‬

Room options

View all photos for Executive Queen Room Non Smoking

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Executive Queen Room Non Smoking

8.8 out of 10
Excellent
(20 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room with Terrace, Non Smoking (4th Floor)

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Queen Room with Terrace, Non Smoking (4th Floor)

8.4 out of 10
Very good
(5 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive King Room, Non Smoking

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Executive King Room, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room, Non Smoking

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Executive Twin Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Executive Twin Room,Tokyo tower view, Non Smoking

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Executive Twin Room,Tokyo tower view, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 20 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Executive Twin Room with Sofa Bed, Non Smoking

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Executive Twin Room with Sofa Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Executive Twin Room with Sofa Bed, Tokyo Tower View, Non Smoking

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Executive Twin Room with Sofa Bed, Tokyo Tower View, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 20 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Executive Queen Room Non Smoking (1 Person)

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Executive Queen Room Non Smoking (1 Person)

8.0 out of 10
Very good
(3 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Executive King Room, Tokyo Tower View, Non Smoking

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Executive King Room, Tokyo Tower View, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Run of the House, Non Smoking

Run of the House, Non Smoking

Run of the House, Non Smoking

  • Sleeps 3
  • 1 Queen Bed OR 2 Large Single Beds

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About this property

Candeo Hotels Tokyo Roppongi

Hotel with a full-service spa, 3-minute walk to Roppongi Hills
This hotel features a full-service spa, a restaurant, and spa services. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk, and multilingual staff assistance.
Candeo Hotels Tokyo Roppongi offers 149 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters and premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, and complimentary toiletries. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals).
Our customers tell us they can't get enough of the helpful staff at Candeo Hotels Tokyo Roppongi. During your stay, you're just a quick walk from Roppongi Hills. You'll find features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi in some public areas
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Indulge in a treatment at the full-service spa
  • Amenities include a multilingual staff, an elevator, and a vending machine
  • Just a 3-minute walk from Roppongi Hills and 4 minutes by foot from Tokyo Midtown
There's a restaurant on site. WiFi is free in public spaces. Candeo Hotels Tokyo Roppongi offers its guests a full-service spa. Spa services, a vending machine, and multilingual staff are also featured at Candeo Hotels Tokyo Roppongi.

Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Candeo Hotels Tokyo Roppongi has a restaurant on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: JPY 2,200 for adults and JPY 1,650 for children
  • A restaurant

Things to do

  • Full-service spa

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Full-service spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 16 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 1650 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 3:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Candeo Hotels Tokyo Roppongi Hotel
Candeo Hotels Hotel
Candeo Hotels
Candeo Hotels Tokyo Roppongi Hotel
Candeo Hotels Tokyo Roppongi Tokyo
Candeo Hotels Tokyo Roppongi Hotel Tokyo

Candeo Hotels Tokyo Roppongi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1001 reviews
Rating 8 - Good. 312 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Al-Tahann, Burlington

Stayed 6 nights in Oct 2025

10/10 Excellent

Yanira

Stayed 2 nights in Oct 2025

8/10 Good

Cassandra

Travelled with family
Liked: Staff & service, amenities
My stay was okay. Even tho it had amenities I wouldn’t stay again. Only plus for me was the location.
Stayed 7 nights in Oct 2025

10/10 Excellent

Ashia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conveniently located with tons of dining options. Roppongi is far less crowded compared to areas like Shinjuku and Shibuya. Tattoo friendly onsen was also a major factor in choosing this hotel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A welcoming oasis in busy Tokyo

This Candeo location was in a great spot — Roppongi has a lot of things going on so we never felt far from food or public transit. The staff were super friendly. Everyone we spoke to was able to communicate in both Japanese and English and were very helpful when we asked oddball questions (like “where do we get a suica card” or “where do we buy laundry detergent”). The spa on the top floor is divine. Extremely tranquil, was never very busy at any of the 3 times I visited, very clean, and had a fantastic view of Tokyo Tower. The hotel offered breakfast for 2,000 yen a person, and it was buffet style with a wide variety of foods. Eggs, ham, curries, breads, rice, fruit, bread pudding, and several hot items that were different each time I had it. Of my whole experience, the only two things I would nitpick are I wish the rooms got cooler than 20C (that’s about 68 degrees in F), and the room we booked had no closets at all. A small room with four suitcases did get a little cramped, but it was manageable. Overall, a very nice stay for our first time ever in Japan.
Stayed 6 nights in Oct 2025

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding, the onsen amazing, and the hotel was in a great location to access so many wonderful things in Tokyo. I highly recommend the Candeo.
Stayed 4 nights in Oct 2025

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed 3 nights in Oct 2025

10/10 Excellent

Oleksandr

Stayed 3 nights in Oct 2025

4/10 Poor

Christos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid extra for a room with a view of the Tokyo tower, but most of the view was blocked by another building, so it felt it was not worth it at all. Additionally, they only gave us two bath towels and two hand towels and expected us to use the bath towels for the spa and showering in the room. I don’t want to use my bath towel in a common area spa, that’s gross. It also just didn’t feel very clean. The mirror behind the bed had buildup in the cracks and the tea kettle had some sort of grime inside of it — so I did not want to use it. Most importantly, I returned to our room one day around noon to the door wide open. Housekeeping was on our floor, but they were a few rooms down making a bed and didn’t even see me walk past them. I walked into our room and no one was in there. They had our door wide open and weren’t looking out to make sure our belongings were safe. Anyone could’ve just walked into our room like I did. I felt uncomfortable leaving our stuff in our room after that, especially being that there was no safe. I will definitely not return to this hotel or any of their other hotels.
Stayed 2 nights in Oct 2025

6/10 Okay

Stephen, Lehi

Stayed 3 nights in Sep 2025

10/10 Excellent

Jas

Stayed 2 nights in Oct 2025

10/10 Excellent

keon joon

Stayed 1 night in Sep 2025

10/10 Excellent

alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, excellent air conditioner, central area
Stayed 3 nights in Sep 2025

6/10 Okay

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, but not comfortable room. Smells like mold.
Stayed 1 night in Sep 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location!

Great service! Great location!
Stayed 2 nights in Sep 2025

10/10 Excellent

Yemi

Stayed 3 nights in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Yizhi

Stayed 4 nights in Aug 2025

6/10 Okay

Hongling

Travelled with family
Disliked: Property conditions & facilities, room comfort

A so so hotel

I got notification that the spa would be under construction after my cancellation deadline passed. I booked a twin bed room with the Tokyo tower view, but the view of the tower was limited, partially blocked due to other buildings. The room was kind of stinky, not so sure what smell it is, but not so fresh. But the hotel is in a very convenient place, close to the train station and shopping area.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mayumi

Stayed 2 nights in Aug 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in central Tokyo. Walking distance to Tokyo Tower and lots of museums, galleries, shopping, and more.
Stayed 3 nights in Aug 2025

10/10 Excellent

Haruo, Brooklyn

Liked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Justin

Stayed 2 nights in Aug 2025

8/10 Good

Laura, Victoria

Travelled with family
Liked: Cleanliness, staff & service
After paying extra for two separate beds. The beds were placed side by side with only separate blankets. Very disappointing! People should know the back view is of a cemetery, and the pool was naked only. No safe for valuables.
Stayed 3 nights in Jul 2025

8/10 Good

Michael, Swampscott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025