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Exsaison Sugamo

2.5 star property

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Photo gallery for Exsaison Sugamo

Iron/ironing board, free WiFi, bed sheets
Lobby sitting area
Combined shower/bathtub, hair dryer, slippers, bidet
Exterior
Lobby sitting area

Reviews

6.2 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
1-28-11, Sugamo, Toshima-ku, Tokyo, Tokyo, 170-0002
  • Place, Shinshoji Temple
    ‪5 min walk‬
  • Place, Rikugien Garden
    ‪10 min walk‬
  • Place, Sunshine City Shopping Mall
    ‪4 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪50 min drive‬

Room options

View all photos for Double Room, Non Smoking (without Kitchenette)

Iron/ironing board, free WiFi, bed sheets

Double Room, Non Smoking (without Kitchenette)

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, Non Smoking, Kitchenette

Double Room, Non Smoking, Kitchenette

Double Room, Non Smoking, Kitchenette

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed with Sofa bed, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Double Room, 1 Double Bed with Sofa bed, Non Smoking

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Triple Room, Non Smoking (2 Twin Beds and 1 Twin Sofa Bed)

Triple Room, Non Smoking (2 Twin Beds and 1 Twin Sofa Bed)

Triple Room, Non Smoking (2 Twin Beds and 1 Twin Sofa Bed)

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Quadruple Room, Non Smoking (1 Double, 1 Sofa Bed, and 1 Futon)

Quadruple Room, Non Smoking (1 Double, 1 Sofa Bed, and 1 Futon)

Quadruple Room, Non Smoking (1 Double, 1 Sofa Bed, and 1 Futon)

  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Single Sofa Bed and 1 Single Futon
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking

Twin Room, Non Smoking

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Exsaison Sugamo

Laundry facilities and free WiFi in public areas are available at this smoke-free hotel.
Exsaison Sugamo offers 25 air-conditioned accommodations with slippers and hair dryers. 20-inch flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations and bidets. This Tokyo hotel provides complimentary wireless Internet access.

During your stay at Exsaison Sugamo, you'll be within walking distance of Sunshine City Shopping Mall. Free WiFi in public areas and laundry facilities are available.
  • Free WiFi
  • Amenities include laundry facilities and an elevator
  • Just a 5-minute drive from Tokyo Dome and a few minutes from University of Tokyo
As a guest of Exsaison Sugamo, you'll find laundry facilities and an elevator. Public spaces have free WiFi.

This Tokyo hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 2:00 PM - 7:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 2:00 PM - 7:00 PM.
Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Exsaison Sugamo Hotel
Exsaison Sugamo Tokyo
Exsaison Sugamo Hotel Tokyo

Exsaison Sugamo Reviews

Reviews

6.2
Rating 10 - Excellent. 16 out of 64 reviews
Rating 8 - Good. 13 out of 64 reviews
Rating 6 - Okay. 10 out of 64 reviews
Rating 4 - Poor. 10 out of 64 reviews
Rating 2 - Terrible. 15 out of 64 reviews

5.8/10

Cleanliness

5.2/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

jacob

Liked: Amenities
Excellent place
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of nice small businesses around the area - from convenient stores to supermarkets for last minute and affordable needs
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

John Carlos

Liked: Cleanliness, amenities
The room was tidy and cozy, perfect for a quiet stay. The check-in process was simple and convenient, and I appreciated how easy it was to settle in. A comfortable spot to rest after exploring the city.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Jomar

Liked: Cleanliness, amenities
The room was comfortable and served its purpose well. Check-in was quick and hassle-free, and the location was convenient. Some areas could be cleaner, but overall it was a good stay for the price.
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

Ramiro

Liked: Cleanliness, amenities, property conditions & facilities
Low key area with great dining variety
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

PUI K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and easy to get around
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

William

Didn't see a single staff the whole time i stayed there. Washed my towels. Old stained blankets. Ok for the price.
Stayed 9 nights in Oct 2025
Verified

8/10 Good

Sunny

Liked: Cleanliness, amenities, property conditions & facilities
Over all clean quite easy access…
Stayed 5 nights in Oct 2024
Verified

6/10 Okay

Velma

Liked: Cleanliness
There was no human contact. There was a problem with the room, but no one to talk to, no contact number (with English). The location was pretty good, near a station, shops for daily needs, eateries.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Brett

Liked: Staff & service, amenities, property conditions & facilities
Overall was very good, there’s a 7/11 almost next door and it’s very close to several food options and the Sugamo station (which takes you directly to Shinjuku/Shibuya among others)
Stayed 6 nights in Apr 2024
Verified

6/10 Okay

Takahiro

Liked: Cleanliness
Very convenient location since it is close to the train station. Check-in and check-out a little confusing but not too complicated. Biggest complaint would be the slight lingering smoking smell in the room; I would not want to stay for a long time.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

PUI K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast response
Stayed 5 nights in Oct 2024
Verified

2/10 Terrible

lisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dusty and I kept sneezing. Also the wall are thin I can hear the people in the next room. Place is nearby to a train station and convience store which was nice. But there was no staff at the front even though it said that there would be one.
Stayed 4 nights in Apr 2025
Verified

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Would never stay here again. Booked a week and was not up front that there will be no
Stayed 7 nights in Nov 2024
Verified

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
BED BUGS. SMELLY ROOM. NO STAFF. STAY AWAY FROM THIS PLACE.
Stayed 4 nights in Feb 2024
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
I haven't seen staff during this stay, there are no room cleaning services, no toothbrush or toothpaste provided, room have tv but nothing can watch. Wifi signal is poor. The only benefit is this hotel is nearly JR station.
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

Kin Hang

Disliked: Amenities
Too small dirty
Stayed 5 nights in Dec 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not suitable at all

The only good thing about this hotel is very close to JR station. Just 2 minutes walk. There is a few steps before entering the hotel. It is so inconvenient for travellers. The room is messy. The carpet is really dirty. No matter how many days you stay, there is NO cleaning service during the stay. You have to buy your own rubbish bag and throw away by yourself. No towel will be changed. You have to buy toilet paper and face tissue by yourself when they used up. There is no counter that you can ask for help.
Stayed 8 nights in Dec 2024
Verified

8/10 Good

katsuhiko

Liked: Cleanliness, property conditions & facilities
良かったところは、便利な場所（山手線駅からすぐ）、部屋の広さ（かなり広い）、シャワーの水圧、ウォッシュレット、コインランドリー（2台）。悪いところは、テレビが20インチくらいで小さく、斜めから見ると見づらい、旧式の液晶で、ベッドに寝転ぶと、よく見えなかったこと。注意点は、バスタオルはあるが、タオルと歯ブラシは無いので、別途用意する必要あることや、チェックイン手順と、ホテルや部屋の出入り手順はちょっと面倒なこと（すぐ慣れるでしょう）
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

のぶひろ

Liked: Cleanliness, amenities
利便性の良さ、大変過ごしやすかったです。
Stayed 15 nights in Dec 2025
Verified

6/10 Okay

Katsumi

Disliked: Cleanliness, property conditions & facilities, room comfort

価格にこだわりのある層の方々にはお勧め

サービスや過ごしやすさ等は全く気にしない､利便性と価格のみを重視する方々にはお勧め
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大雑把な性格で不親切な設計に慣れてる人にかなり合うホテル チェックインは受付の方が居ないのでタブレットで1個1個注意して見ながらチェックインしないといけない、パスワードをどう打ち込んで部屋に入るのか迷う。 見落としてるだけかもしれませんが説明が一切なくタブレットでチェックインしなければいけない事や部屋に入るまでの流れやパスワードなどが少し不親切に感じました。 ただ入れば後は普通の質素なホテルという感じで個人的にはかなり良かった。スーパーも近い、ランチが安いネパール料理屋が目の前、巣鴨駅にかなり近くアクセスも良い。 6泊しましたがバスタオルが3枚だけで自分は大雑把な為全然それで大丈夫でしたが手拭き用のタオルも1~2枚あればさらに良かったかな 普通の人からしたら☆2~3ですが個人的には☆4.5くらいです
Stayed 6 nights in Dec 2024
Verified

8/10 Good

Atsushi

Disliked: Cleanliness, staff & service, property conditions & facilities
口コミの割にはそこまで不潔ではなかったです。立地は最高です。駅から徒歩、３分です。
Stayed 1 night in Nov 2024
Verified

8/10 Good

まなみ

Liked: Cleanliness, staff & service, property conditions & facilities
よかったです！ ありがとうございました！！
Stayed 2 nights in Sep 2024
Verified

8/10 Good

WISANU

Liked: Room comfort

Sugamo

ของใช้ในห้องค่อนข้างมีพร้อมใช้ แต่ส่วนกลางที่ล้อบบี้เช็กอินไม่ค่อยสะอาดนะ ต้องปรับปรุง
Stayed 3 nights in Mar 2024