Hotel Villa Fontaine Grand Haneda Airport

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Villa Fontaine Grand Haneda Airport

Hot springs
Property preview
2 restaurants, breakfast served
Exterior
Spa

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk

Explore the area

View in a map
2-7-1 Hanedakuko, Oota, Tokyo, Tokyo, 144-0041
  • Place, Haneda Airport Garden Shopping Center
    ‪1 min walk‬
  • Place, Tokyo Big Sight
    ‪30 min drive‬
  • Place, Tokyo Disneyland®
    ‪45 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪4 min drive‬

Room options

Moderate Queen Room, Non Smoking

8.8 out of 10
Excellent
(80 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Superior King Room, Non Smoking

9.2 out of 10
Wonderful
(58 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Superior Triple Room, Non Smoking

9.0 out of 10
Wonderful
(23 reviews)
  • 28 sq m
  • Sleeps 3
  • 3 Twin Beds

Family Room, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 36 sq m
  • Sleeps 4
  • 4 Twin Beds

Twin Room with Tatami Area, Non Smoking

9.2 out of 10
Wonderful
(33 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Superior Queen Room, Non Smoking

8.8 out of 10
Excellent
(129 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Superior Twin Room, Non Smoking

8.6 out of 10
Excellent
(100 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room with Extra Bed, Non Smoking

8.6 out of 10
Excellent
(35 reviews)
  • Sleeps 3
  • 2 Twin Beds

Superior Queen - ReFa Room, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

Moderate Twin - ReFa Room, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Twin Beds

Deluxe Twin Room with Tatami Area, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Superior King Room, Non Smoking (Check In 18:00-)

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 3
  • 1 King Bed

Superior King Room, Non Smoking (Check In 18:00-) with Onsen ticket

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

Superior King Room, Non Smoking with Onsen ticket

9.2 out of 10
Wonderful
(20 reviews)
  • Sleeps 3
  • 1 King Bed

Superior Twin Room, Non Smoking (Check In 18:00-)

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room - Non-Smoking (Check In 18:00) with Onsen ticket

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room, Non Smoking with Onsen ticket

9.2 out of 10
Wonderful
(41 reviews)
  • Sleeps 3
  • 2 Twin Beds

Superior Queen Room, Non Smoking, with Onsen ticket

9.0 out of 10
Wonderful
(92 reviews)
  • Sleeps 2
  • 1 Queen Bed

Superior Queen Room, Non Smoking (Check In 18:00-) with Onsen ticket

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

Superior Queen Room, Non Smoking (Check In 18:00-)

9.6 out of 10
Exceptional
(38 reviews)
  • Sleeps 2
  • 1 Queen Bed

Family Room, Non Smoking with Onsen ticket

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 4
  • 4 Twin Beds

Superior Triple Room, Non Smoking with Onsen ticket

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 3
  • 3 Twin Beds

Twin Room with Tatami Area, Non Smoking with Onsen ticket

9.0 out of 10
Wonderful
(13 reviews)
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Moderate Queen Room, Non Smoking (Check In 18:00) with Onsen ticket

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

Moderate Queen Room, Non Smoking (Check In 18:00-)

9.0 out of 10
Wonderful
(37 reviews)
  • Sleeps 2
  • 1 Queen Bed

Moderate Queen Room, Non Smoking with Onsen ticket

9.0 out of 10
Wonderful
(44 reviews)
  • Sleeps 2
  • 1 Queen Bed

Deluxe Twin Room with Tatami Area, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Concept Room - Sirotan x Hotel Villa Fontaine, Non Smoking with Onsen ticket

  • Sleeps 3
  • 2 Twin Beds

Concept Room - Sirotan and Izumitenku no Yu, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room with Extra Bed, Non Smoking with Onsen ticket

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room with Extra Bed, Non Smoking with Onsen ticket (Adjoining)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 4 Twin Beds

Concept Room - JAPAN AIRLINES × Hotel Villa Fontaine, Non Smoking with Onsen ticket

8.4 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Twin Beds

Concept Room - KOKUYO x "STANDARD", Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds

Concept Room - KOKUYO x "SIMPLE", Non Smoking with Onsen ticket

  • Sleeps 3
  • 2 Twin Beds

Concept Room - KOKUYO x "FANCY", Non Smoking with Onsen ticket

  • Sleeps 3
  • 2 Twin Beds

Run of House - Single Occupancy, Non Smoking with Onsen ticket

8.8 out of 10
Excellent
(33 reviews)
  • Sleeps 1
  • 1 Twin Bed

Run of House - Single Occupancy, Non Smoking

9.2 out of 10
Wonderful
(81 reviews)
  • Sleeps 1
  • 1 Twin Bed

Concept Room - Enjoy Sesame Street as a Family, Non Smoking with Onsen ticket

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Twin Beds

Concept Room - Feel Sesame Street through the Four Seasons, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

Run of House, Non Smoking (Check In 15:00-Check Out 08:00) with Free Onsen ticket

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Twin Beds OR 1 Queen Bed

Run of House, Non Smoking (Check In 16:00-Check Out 11:00) with Free Onsen ticket

  • Sleeps 4
  • 2 Twin Beds OR 1 Queen Bed

Run of House, Non Smoking

9.2 out of 10
Wonderful
(223 reviews)
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

Run of House, Non Smoking with Onsen ticket

9.2 out of 10
Wonderful
(37 reviews)
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

Superior Twin Room with Extra Bed, Non Smoking (Check In 18:00-)

8.2 out of 10
Very good
(21 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room with Extra Bed, Non Smoking (Check In 18:00-) with Onsen ticket

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Twin Beds

Concept Room - HATSUNE MIKU, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Twin Beds

Concept Room - KAGAMINE RIN, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Concept Room - KAGAMINE LEN, Non Smoking with Onsen ticket

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Concept Room - MEGURINE LUKA, Non Smoking with Onsen ticket

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Concept Room - MEIKO, Non Smoking with Onsen ticket

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Concept Room - KAITO, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Concept Room - ANA B737 x Hotel Villa Fontaine, Non Smoking with Onsen ticket

  • 39 sq m
  • Sleeps 3
  • 2 Twin Beds

Concept Room - ANA B777 x Hotel Villa Fontaine, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 3
  • 2 Twin Beds

[Kanosei Art Project] Superior Queen, Non Smoking with Onsen ticket

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Fourth - ReFa Room, Non Smoking

  • 39 sq m
  • Sleeps 4
  • 4 Twin Beds

Superior Queen - ReFa Room, Non Smoking with Onsen ticket

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

Moderate Twin - ReFa Room, Non Smoking with Onsen ticket

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 4
  • 2 Twin Beds

Fourth - ReFa Room, Non Smoking with Onsen ticket

  • 39 sq m
  • Sleeps 4
  • 4 Twin Beds

Moderate Twin - ReFa Room, Non Smoking (Check In 18:00-)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Twin Beds

Superior Queen - ReFa Room, Non Smoking(Check In 18:00-)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Queen Bed

Fourth - ReFa Room, Non-Smoking (Check In 18:00-)

  • Sleeps 4
  • 4 Twin Beds

Moderate Twin - ReFa Room, Non Smoking (Check In 18:00-) with Onsen ticket

  • Sleeps 4
  • 2 Twin Beds

Superior Queen - ReFa Room, Non Smoking(Check In 18:00-) with Onsen ticket

  • Sleeps 3
  • 1 Queen Bed

Fourth - ReFa Room, Non-Smoking (Check In 18:00-) with Onsen ticket

  • Sleeps 4
  • 4 Twin Beds

Similar properties

About this property

Hotel Villa Fontaine Grand Haneda Airport

Hot springs Tokyo hotel connected to a shopping center, steps from Haneda Airport Garden Shopping Center
Along with 2 restaurants, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a conference center, spa services, and a microwave in a common area.
Hotel Villa Fontaine Grand Haneda Airport offers 1531 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 49-inch LCD televisions come with digital channels.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are 5 indoor hot springs and 3 outdoor hot springs open between 1:00 PM and 10:00 AM. The temperature in the hot springs is set to 90°F.

Our customers tell us they can't get enough of the comfortable beds at Hotel Villa Fontaine Grand Haneda Airport. During your stay, you'll be connected to a shopping center, and just a quick walk from Tokyo Bay. You'll find features like free WiFi in public areas, plus 2 restaurants and a gym.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, locker space, and a business center
  • Onsite recreation includes hot springs and a gym
  • Guests really like the accommodations for the comfy beds, overall comfort, and cleanliness
  • Steps from Haneda Airport Garden Shopping Center and 5 minutes by foot from Tokyo Bay
Hotel Villa Fontaine Grand Haneda Airport offers its guests hot springs and a fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

You'll find a business center on site. Spa services, a vending machine, and laundry facilities are also featured at Hotel Villa Fontaine Grand Haneda Airport.

This 4-star Tokyo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
オールデイダイニング グランドエール - This restaurant serves breakfast, lunch, and dinner.
イル・リストランテ トーキョー - This fine-dining restaurant serves breakfast, lunch, and dinner. Open daily.
バー&ラウンジ ザ・スローン - This bar serves light fare only. Open daily.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 3,500 for adults and JPY 1,750 for children
  • 2 restaurants
  • A bar/lounge
  • Hosted evening meal available daily for a fee of JPY 5,500

Restaurants on site

  • イル・リストランテ トーキョー
  • オールデイダイニング グランドエール
  • バー&ラウンジ ザ・スローン

Things to do

  • 5 indoor hot springs
  • Gym

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Conference centre

Spa

  • 3 outdoor hot springs
  • 5 indoor hot springs
  • Hot springs open from 1:00 PM - 10:00 AM
  • Hot springs water temperature - 32 ºC
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3500 for adults and JPY 1750 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: JPY 5500

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 1:00 PM to 10:00 AM.
  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Fontaine Grand Haneda Tokyo
Hotel Villa Fontaine Grand Haneda Airport Hotel
Hotel Villa Fontaine Grand Haneda Airport Tokyo
Hotel Villa Fontaine Grand Haneda Airport Hotel Tokyo

Hotel Villa Fontaine Grand Haneda Airport Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 5651 out of 8138 reviews
Rating 8 - Good. 1716 out of 8138 reviews
Rating 6 - Okay. 504 out of 8138 reviews
Rating 4 - Poor. 160 out of 8138 reviews
Rating 2 - Terrible. 107 out of 8138 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bevan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jodi

Stayed 1 night in Aug 2025

8/10 Good

Akemi, Santa Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small.
Stayed 1 night in Jun 2025

10/10 Excellent

Ya-Hui

Liked: Staff & service
Stayed 2 nights in Jun 2025

10/10 Excellent

Yasuhisa

Stayed 1 night in Aug 2025

10/10 Excellent

Heman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Benjamin, BOALSBURG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great as far as airport hotels go. All you need. Great price.
Stayed 1 night in Jul 2025

10/10 Excellent

DeLeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Any visitors to Japan should stay here!

I stayed in this hotel for a total of 6 nights in June and 4 nights in July for its convenience and excellent service! I went sightseeing in Tokyo area and all the way to Nagoya, Kobe, and Nara, and I was able to store my large suitcases in the hotel luggage room in between without worrying about them being lost or carrying a lot of extra stuffs to places (so I just brought clothes I needed for 1-6 days with me only while I traveled for 16 days in Japan as my large suitcases were more for my 27 day trip to Taiwan afterwards. What impressed me the most is the care and support from the hotel staffs when my kid suddenly got very ill with high fever and the hotel let me borrow wheelchair to transport my kid to see a doctor in Honeda terminal 3 and they also came to talk to me asking me how my kid’s condition was after we visited the clinic. The front desk staff were all very polite and the cleaning ladies provided great room service! The laundromat available for customers to use was nice and you can find if your laundry is done or not from the TV in your own room, which is very convenient! I love it also because it’s easy to travel with either Monorail, Keikyu metro line, or Limousine buses from the hotel every day! Based on my experience from this trip (I tried this hotel first time in 2023 summer and my other family members also stayed here 2025 spring) I would absolutely recommend this hotel to any visitors (especially who come to Japan first time) and I will stay again!
Stayed 4 nights in Jul 2025

6/10 Okay

Yun

Travelled with family
Numerous food options in the food hall but the bed was small, uncomfortable and the pillow very flat
Stayed 1 night in Aug 2025

10/10 Excellent

Melissa

Stayed 1 night in Aug 2025

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Close proximity to the airport and the amenities are amazing!
Stayed 2 nights in Jul 2025

10/10 Excellent

David, Calgary

Liked: Amenities
Great place for overnight stay, modern new hotel and great value. Spacious rooms for Tokyo standards. Will defiantly stay here again if flying in or out of Haneda. 5 min walk to Terminal.
Stayed 1 night in Jul 2025

10/10 Excellent

Faith

Stayed 1 night in Aug 2025

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very far away from reception
Stayed 1 night in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a huge hotel adjoining Haneda airport. The convenience of getting up and walking to departures was so useful. It made trips from Tokyo completely hassle free. The staff are all amazing and really friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Rosario

Stayed 1 night in Aug 2025

10/10 Excellent

Man, Randolph

Travelled with family and small children
Liked: Cleanliness, amenities
Good
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Lai Kuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services. It is good to stay before getting flights.
Stayed 1 night in Aug 2025

4/10 Poor

Akiko

Liked: Cleanliness
Disliked: Staff & service
1. Online checking is taking too long. 2. Every time I am using the escalator to 4th floor, one of your staff is asking for check-in. 3. AC in a room is outdated and not able to change it to cooler.
Stayed 1 night in Aug 2025

10/10 Excellent

steve, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Apr 2025

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Charito

Stayed 1 night in Aug 2025

2/10 Terrible

Mitsue, Los Angeles

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
When I entered to the room, it was smelling cigarette so bad. I was so tired from long flight. But, since I have an asthma, I had to go back to the lobby. They changed a room. But no upgrades or anything!!! When I checked out, employee was ignoring me even I was on waiting line and called a person right front of me and after me. He was soo rude. I was so disgusted. Over all, I was disappointed.
Stayed 2 nights in Aug 2025