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Hotel Villa Fontaine Grand Tokyo-ariake

4.0 star property

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Photo gallery for Hotel Villa Fontaine Grand Tokyo-ariake

Exterior
Property preview
Down duvets, in-room safe, desk, laptop workspace
Buffet
Hot springs

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
2 Chome-1-5 Ariake, Koto City, Tokyo, Tokyo Prefecture, 135-0063
  • Place, Tokyo Garden Theater
    ‪1 min walk‬
  • Place, Ariake Garden
    ‪2 min walk‬
  • Place, Tokyo Big Sight
    ‪8 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪27 min drive‬

Room options

View all photos for Double Room, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Double Room, Non Smoking

8.6 out of 10
Excellent
(24 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking (with Extra Bed)

Down duvets, in-room safe, desk, laptop workspace

Superior Double Room, Non Smoking (with Extra Bed)

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Superior Double Room, Non Smoking

9.2 out of 10
Wonderful
(40 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Non Smoking (Moderate)

Down duvets, in-room safe, desk, laptop workspace

Double Room, Non Smoking (Moderate)

8.6 out of 10
Excellent
(68 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Superior Twin Room, Non Smoking

9.0 out of 10
Wonderful
(16 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Twin Room, Non Smoking (for 3 People)

Down duvets, in-room safe, desk, laptop workspace

Superior Twin Room, Non Smoking (for 3 People)

9.0 out of 10
Wonderful
(27 reviews)
  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Comfort Twin Room, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Comfort Twin Room, Non Smoking

9.0 out of 10
Wonderful
(24 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Triple Room, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Comfort Triple Room, Non Smoking

9.0 out of 10
Wonderful
(32 reviews)
  • 26 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Family Room, Non Smoking

9.0 out of 10
Wonderful
(23 reviews)
  • 32 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Twin Room, Non Smoking (with Tatami Area)

Down duvets, in-room safe, desk, laptop workspace

Twin Room, Non Smoking (with Tatami Area)

9.2 out of 10
Wonderful
(21 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Superior Twin Room, Non Smoking (with Public Bath Ticket, Extra Bed)

Down duvets, in-room safe, desk, laptop workspace

Superior Twin Room, Non Smoking (with Public Bath Ticket, Extra Bed)

8.0 out of 10
Very good
(3 reviews)
  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Economy Double Room, Non Smoking (Moderate, with Public Bath Ticket)

Down duvets, in-room safe, desk, laptop workspace

Economy Double Room, Non Smoking (Moderate, with Public Bath Ticket)

9.6 out of 10
Exceptional
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Non Smoking (with Tatami Area, Public Bath Ticket)

Down duvets, in-room safe, desk, laptop workspace

Twin Room, Non Smoking (with Tatami Area, Public Bath Ticket)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

9.4 out of 10
Exceptional
(37 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

8.4 out of 10
Very good
(25 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Single Bed OR 1 Queen Bed

View all photos for High Floor, Superior King Room, Non Smoking

View from room

High Floor, Superior King Room, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for High Floor, Superior King Room, Non Smoking with Public Bath Ticket

View from room

High Floor, Superior King Room, Non Smoking with Public Bath Ticket

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Top Floor, ReFa Collaboration Room, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Top Floor, ReFa Collaboration Room, Non Smoking

10.0 out of 10
Exceptional
(6 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Top Floor, ReFa Collaboration Room, Non Smoking with Public Bath Ticket

Down duvets, in-room safe, desk, laptop workspace

Top Floor, ReFa Collaboration Room, Non Smoking with Public Bath Ticket

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Single Bed OR 1 Queen Bed

View all photos for Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

  • Sleeps 3
  • 3 Single Beds

View all photos for Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 3 Single Beds

View all photos for Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

9.8 out of 10
Exceptional
(8 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Single Bed OR 1 Queen Bed

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

  • Sleeps 3
  • 3 Single Beds

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

  • Sleeps 4
  • 4 Single Beds

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Single Bed OR 1 Queen Bed

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

  • Sleeps 3
  • 3 Single Beds

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

Down duvets, in-room safe, desk, laptop workspace

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

  • Sleeps 4
  • 4 Single Beds

View all photos for Comfort Fourth Room, Non Smoking

Comfort Fourth Room, Non Smoking

Comfort Fourth Room, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 4 Single Beds

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About this property

Hotel Villa Fontaine Grand Tokyo-ariake

Hot springs Tokyo hotel connected to a shopping center, steps from Ariake Garden
This smoke-free hotel features a restaurant, a fitness center, and a sauna. Free WiFi in public areas and a free shopping center shuttle are also provided. Other amenities include self parking, spa services, and a business center.
Hotel Villa Fontaine Grand Tokyo-ariake offers 749 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 49-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Tokyo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor public bath (no minerals) and an indoor mineral hot springs (Japanese-style onsen). There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and 1:00 AM. The temperature in the hot springs is set to 90°F.

Hotel Villa Fontaine Grand Tokyo-ariake's great location gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Ariake Garden. Enjoy features like free WiFi in public areas and a free shopping center shuttle, plus a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, locker space, and a business center
  • Onsite recreation includes hot springs, a gym, and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Ariake Garden and 10 minutes by foot from Tokyo Big Sight
  • Free shopping center shuttle service
Hotel Villa Fontaine Grand Tokyo-ariake offers its guests hot springs, a sauna, and a fitness center. There's a restaurant on site. You'll find a business center on site.

Public spaces have free WiFi. Spa services, a vending machine, and laundry facilities are also featured at the business-friendly Hotel Villa Fontaine Grand Tokyo-ariake. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Tokyo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Hotel Villa Fontaine Grand Tokyo-ariake has a restaurant on site.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free shopping centre shuttle
  • Parking on site (JPY 2,500 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 3,200 per person
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 4,500; reservation required

Things to do

  • 2 indoor/outdoor hot springs
  • Gym
  • Sauna
  • Shopping centre

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Hot springs open from 5:00 AM - 1:00 AM
  • Hot springs water temperature - 32 ºC
  • Massage
  • Public indoor bath (no minerals)
  • Public indoor mineral hot springs (onsen)
  • Spa services

Accessibility

  • No lift

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children 6 and younger are not allowed at this property. All guests older than 6 are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3200 per person
  • Self parking fee: JPY 2500 per night
  • Hosted evening meal: JPY 4500

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 5:00 AM to 1:00 AM.
  • Children 6 years old and younger aren't allowed at this property.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Fontaine Tokyo Ariake Tokyo
Villa Fontaine Grand Tokyo Ariake
Hotel Villa Fontaine Grand Tokyo ariake
Hotel Villa Fontaine Grand Tokyo-ariake Hotel
Hotel Villa Fontaine Grand Tokyo-ariake Tokyo
Hotel Villa Fontaine Grand Tokyo-ariake Hotel Tokyo

Hotel Villa Fontaine Grand Tokyo-ariake Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1523 out of 2405 reviews
Rating 8 - Good. 592 out of 2405 reviews
Rating 6 - Okay. 195 out of 2405 reviews
Rating 4 - Poor. 53 out of 2405 reviews
Rating 2 - Terrible. 42 out of 2405 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ka Hay

Liked: Amenities
The room is immaculate and staff are helpful. Size of room is also decent given that it is in Tokyo
Stayed 4 nights in Sep 2025

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities
Access to the spa and shopping mall with connecting floor was easy without going outside. Free shuttle bus to Ginza and Tokyo station was convenient.
Stayed 3 nights in Sep 2025

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location, only one stop away from Odaiba, and has all kinds of great food and attractions directly around it. The small worlds miniature museum was only a two minute walk away and was my favorite part of the day I spent here.
Stayed 2 nights in Sep 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Sean, APO

Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautifully located and has TONs to do around the area!!
Stayed 1 night in Jul 2025

8/10 Good

Alromeo, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for a total of four nights in September 2025. I chose it based on the beautiful pictures and because it's a newly built building with beautiful architecture and modern finishes. When I got there I was more impressed, it's a beautiful building and because I'm an avid photographer, the pictures don't tell the whole story so I was happy to have such a gorgeous area to practice my skills. 😃 Check-in was easy because of the self-check-in kiosks. Staff were on hand to help if you had any trouble. Rooms were great but some are a bit smaller than I'm used to. Our second room was better than the first. It was adequate. The staff was great, always available to help We needed an iron and it was delivered right away. They also have a self-storage room with Locks to secure your luggage if needed. We tried the buffet breakfast one morning and it was excellent. And the price was reasonable. I really enjoyed the breakfast and the wonderful views of the morning trains slowly traversing the beautiful skyline. There's a coffee shop just outside and a huge mall, so it's very convenient. Also, a theatre where The Lion King was being shown. There are three train stations within a 5-minute walk, we took the Ariake one all the time. This hotel is about 15-20 minutes outside of downtown Tokyo and 70 km from Narita airport so it's better to fly into Haneda as the hotel also provides shuttle services only from Haneda by reservation. I would recommend it. 🇨🇦
Stayed 3 nights in Sep 2025

10/10 Excellent

Donald, MILL CREEK

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lose to rail stations
Stayed 4 nights in Sep 2025

10/10 Excellent

KELLEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that you didnt have to go outside the building to go shopping or find food. So many options attached to the hotel. That made the stay totally worth it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Amir

Stayed 2 nights in Sep 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel + stay

Great hospitality and friendly staff. Room was clean, well prepared and comfortable
Stayed 2 nights in Sep 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with plenty of amenities. Very clean. Staff was always very helpful
Stayed 7 nights in Sep 2025

10/10 Excellent

Scottie

Stayed 4 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places i have ever stayed in.
Stayed 4 nights in Sep 2025

6/10 Okay

TK

Liked: Cleanliness, property conditions & facilities, room comfort

It was ok

Check in was busy. They should get the staff to check in rather than using the machines
Stayed 1 night in Sep 2025

10/10 Excellent

Ernest

Stayed 6 nights in Sep 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Breakfast buffet was really good.
Stayed 3 nights in Sep 2025

8/10 Good

Kimiko

Liked: Cleanliness
The room setup was a little strange. Toilet and shower were located at the back of the room, so there was no outside view. They put clear glass windows instead of a wall or partition. So, every time you needed to use the shower or toilet you had to pull the curtain and blinds for privacy.
Stayed 3 nights in Sep 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is attached to the mall with lots of food options and grocery stores. The room is nice and clean. The hotel itself looks amazing. Love ir!
Stayed 4 nights in Sep 2025

10/10 Excellent

Binh, Bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and politeness. Great hotel!
Stayed 2 nights in Sep 2025

10/10 Excellent

Dongping, San Diego

Stayed 3 nights in Sep 2025

10/10 Excellent

Mariia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice shopping area nearby
Stayed 2 nights in Sep 2025

10/10 Excellent

Helen, Honolulu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is our favorite! The staff is always so friendly! The staff saved us when we checked out 2’minutes too late, they came to find us with new hotel room cards so we could enter our room and pick up our luggage to go! I appreciate the hospitality and love all the facilities. The Spa public and private rooms are all so beautiful and super clean! I love it! The only thing with the Spa is that I wish it had a water filter dispenser. There is an old school water fountain, reminded me of when I was in grade school having to drink water from the public water fountain 20+ years ago. They just need a little update on investing in a cold filtered water dispenser outside of the onsen entrance. Besides that, Villa Fontaine Grand Ariake is brand new, so clean, and beautiful! Oh and I love how you can walk and it connects to the Grand Ariake Garden Mall through level 6. It’s perfect!
Breakfast has a chilled area to make fresh chirashi bowl! Lots of Ikura here!
It’s Halloween season!
Stayed 2 nights in Sep 2025

10/10 Excellent

Kazumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025