19 Jan 2024 by ANA InterContinental Tokyo
Dear Kristiina,Thank you for sharing your valuable feedback with us. We are delighted that you enjoyed our fitness gym and found the rooms to have a clean and peaceful atmosphere.However, we apologize for any inconvenience caused by language barriers during your stay. Please rest assured that many of our staff are currently undergoing English conversation lessons to better assist our customers.We would also like to inform you that we are currently undergoing renovations, and some of our refurbished rooms have already been unveiled. We hope you will consider staying with us again, as this will undoubtedly enhance your overall experience.Warm regards,ANA InterContinental Tokyo