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New Otani Inn Tokyo

3.0 star property

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Photo gallery for New Otani Inn Tokyo

Front of property
Bar (on property)
Fountain
Premium Accessible Room - Non-Smoking
Property entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
1-6-2 Osaki, Shinagawa-ku, Tokyo, Tokyo-to, 141-0032
  • Place, Tokyo Tower
    ‪6 min drive‬
  • Place, Tokyo Imperial Palace
    ‪7 min drive‬
  • Place, Meiji Jingu Shrine
    ‪10 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪11 min drive‬

Room options

View all photos for Moderate Triple Room

Combined shower/bathtub, designer toiletries, hair dryer, slippers

Moderate Triple Room

  • Sleeps 3

View all photos for Executive Deluxe Quadruple Room

Down duvets, desk, blackout curtains, iron/ironing board

Executive Deluxe Quadruple Room

  • Sleeps 4

View all photos for Moderate Semi-double Room

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Semi-double Room

  • Sleeps 2

View all photos for Premium Executive Twin Room

Down duvets, desk, blackout curtains, iron/ironing board

Premium Executive Twin Room

  • Sleeps 2

View all photos for Premium Executive Semi Suite

Down duvets, desk, blackout curtains, iron/ironing board

Premium Executive Semi Suite

  • Sleeps 4

View all photos for Executive Deluxe Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Executive Deluxe Room - Non-Smoking

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Executive Deluxe Twin Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Executive Deluxe Twin Room - Non-Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Moderate Semi-double Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Semi-double Room - Non-Smoking

8.4 out of 10
Very good
(9 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Semi-double Room - Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Semi-double Room - Smoking

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Single Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Single Room - Non-Smoking

8.0 out of 10
Very good
(24 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Single Room - Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Single Room - Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Triple Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Triple Room - Non-Smoking

8.6 out of 10
Excellent
(12 reviews)
  • 23 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Moderate Triple Room - Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Triple Room - Smoking

  • 23 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Moderate Twin Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Twin Room - Non-Smoking

9.0 out of 10
Wonderful
(15 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Moderate Twin Room - Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Twin Room - Smoking

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Accessible Room - Non-Smoking

Premium Accessible Room - Non-Smoking

Premium Accessible Room - Non-Smoking

  • 46 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Premium Semi Suite Room - Non-Smoking

Premium Semi Suite Room - Non-Smoking

Premium Semi Suite Room - Non-Smoking

  • 46 sq m
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Quality Semi-double Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Quality Semi-double Room - Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quality Single Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Quality Single Room - Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quality Triple Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Quality Triple Room - Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Quality Twin Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Quality Twin Room - Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Double Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Executive Double Room - Non-Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Quality Semi-double Room

Down duvets, desk, blackout curtains, iron/ironing board

Quality Semi-double Room

  • Sleeps 2

View all photos for Executive Deluxe Triple Room

Down duvets, desk, blackout curtains, iron/ironing board

Executive Deluxe Triple Room

  • Sleeps 3

View all photos for Premium Executive Triple Room

Down duvets, desk, blackout curtains, iron/ironing board

Premium Executive Triple Room

  • Sleeps 3

View all photos for Premium Quality Single Room - Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Premium Quality Single Room - Smoking

  • Sleeps 1

View all photos for Premium Quality Double Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Premium Quality Double Room - Non-Smoking

  • Sleeps 2

View all photos for Run Of House Room For 1 Person - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Run Of House Room For 1 Person - Non-Smoking

  • Sleeps 1

View all photos for Run Of House Room For 1 Person - Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Run Of House Room For 1 Person - Smoking

  • Sleeps 1

View all photos for Run Of House Room For 2 People - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Run Of House Room For 2 People - Non-Smoking

  • Sleeps 2

View all photos for Run Of House Room For 2 Person - Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Run Of House Room For 2 Person - Smoking

  • Sleeps 2

View all photos for Moderate Single Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Single Room - Non-Smoking

  • Sleeps 1

View all photos for Moderate Single Room - Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Single Room - Smoking

  • Sleeps 1

View all photos for Moderate Semi-double Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Semi-double Room - Non-Smoking

  • Sleeps 2

View all photos for Moderate Semi-double Room - Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Semi-double Room - Smoking

  • Sleeps 2

View all photos for Quality Single Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Quality Single Room - Non-Smoking

  • Sleeps 1

View all photos for Quality Semi-double Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Quality Semi-double Room - Non-Smoking

  • Sleeps 2

View all photos for Moderate Twin Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Twin Room - Non-Smoking

  • Sleeps 2

View all photos for Moderate Twin Room - Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Twin Room - Smoking

  • Sleeps 2

View all photos for Moderate Triple Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Triple Room - Non-Smoking

  • Sleeps 3

View all photos for Moderate Triple Room - Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Triple Room - Smoking

  • Sleeps 3

View all photos for Quality Twin Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Quality Twin Room - Non-Smoking

  • Sleeps 2

View all photos for Quality Triple Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Quality Triple Room - Non-Smoking

  • Sleeps 3

View all photos for Executive Double Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Executive Double Room - Non-Smoking

  • Sleeps 2

View all photos for Executive Delux Twin Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Executive Delux Twin Room - Non-Smoking

  • Sleeps 2

View all photos for Executive Delux Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Executive Delux Room - Non-Smoking

  • Sleeps 4

View all photos for Premium Accessible Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Premium Accessible Room - Non-Smoking

  • Sleeps 3

View all photos for Premium Semi Suite Room - Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Premium Semi Suite Room - Non-Smoking

  • Sleeps 4

View all photos for Quality Single Room

Down duvets, desk, blackout curtains, iron/ironing board

Quality Single Room

  • Sleeps 1

View all photos for Superior Twin Room Non-Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Superior Twin Room Non-Smoking

  • Sleeps 2

View all photos for Moderate Twin Room

Down duvets, desk, blackout curtains, iron/ironing board

Moderate Twin Room

  • Sleeps 2

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About this property

New Otani Inn Tokyo

Hotel with a restaurant, in the vicinity of Tokyo Tower
A restaurant, a bar/lounge, and self parking are available at this hotel. WiFi in public areas is free. Other amenities include conference space, dry cleaning, and laundry facilities.
New Otani Inn Tokyo offers 427 accommodations with slippers and designer toiletries. Beds feature down comforters. Televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Tokyo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of New Otani Inn Tokyo's great location. During your stay, you'll be close to Tokyo Tower. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, conference space, and convenience store
  • Guests speak favorably about the clean accommodations and the overall condition of the property
  • 6 minutes by car from Tokyo Tower and 8 minutes from Tokyo Imperial Palace
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. New Otani Inn Tokyo also features a vending machine, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this Tokyo hotel.

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.
FUNACHAYA - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lounge - This café serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,500 per night)

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: JPY 2,541 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • FUNACHAYA
  • The Lounge

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance

More

  • 1 building
  • 13 floors
  • Ballroom
  • Banquet hall
  • Built in 1987
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • HDTV with cable/satellite channels
  • Pay films

Food and drink

  • Limited room service
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 2420.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 2541.00 per person
  • Covered self parking fee: JPY 2500 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 2420.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

New Otani
New Otani Inn
New Otani Inn Tokyo
New Otani Tokyo
New Otani Tokyo Inn
Otani Inn
Otani Inn Tokyo
Otani Tokyo
Tokyo New Otani
Tokyo New Otani Inn
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Hotel Tokyo
New Otani Tokyo Garden Hotel
New Otani Inn Tokyo Hotel Shinagawa
New Otani Shinagawa
New Otani Inn Tokyo Shinagawa
New Otani Inn Tokyo Hotel
New Otani Inn Tokyo Tokyo
New Otani Inn Tokyo Hotel Tokyo

New Otani Inn Tokyo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 417 out of 1022 reviews
Rating 8 - Good. 351 out of 1022 reviews
Rating 6 - Okay. 172 out of 1022 reviews
Rating 4 - Poor. 48 out of 1022 reviews
Rating 2 - Terrible. 34 out of 1022 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kiyoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained hotel conveniently located near Shinagawa, easily accessible to Gotanda, Meguro, Shibuya, etc. The rooms are average size, clean, with standard amenities. Hotel buffet offers wide selections, making the stay well worth the value.
Stayed 1 night in Jul 2025

10/10 Excellent

Naoka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

louis, Largo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 6 nights in Jul 2025

10/10 Excellent

jennifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to train station
Stayed 2 nights in Jul 2025

2/10 Terrible

Joseph

No good at all
Stayed 1 night in Jul 2025

2/10 Terrible

Joseph

Terrible staff and not friendly room has no À/C too hot in side the room
Stayed 3 nights in Jul 2025

8/10 Good

Eugenia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very easy check in. Breakfast buffet had a lovely selection. Room was small for 3 adults but was clean.
Stayed 4 nights in Jul 2025

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 6 nights in Jul 2025

10/10 Excellent

Alexander

Stayed 1 night in Jun 2025

8/10 Good

Makoto

Travelled with family
Location is the best. Property is bit old. Staff are nice but not the best.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ruth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
This hotel is right next to the station, very convenient .
Stayed 2 nights in Jun 2025

6/10 Okay

Megumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Harumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very convenient to access Osaki station. There are many stores and restaurants. The buffet style breakfast is very good.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ritsuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Tina

Travelled with family
Liked: Cleanliness
Great location and friendly staff.
Stayed 1 night in Jun 2025

4/10 Poor

Lee

Stayed 3 nights in Jun 2025

6/10 Okay

Terry

Stayed 9 nights in Jun 2025

8/10 Good

Julianne, aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in front deck staff is friendly and helpful. Breakfast at this hotel is excellent. Highlly recommended breakfast reservation .
Stayed 1 night in Jun 2025

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and wonderful staff. The breakfast buffet was a little bit of a downer for a hotel of this caliber.
Stayed 2 nights in Jun 2025

10/10 Excellent

Felomina E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Perfect location to get to the Tokyo Districts by taking the Yamanote Line! Will most likely stay there again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for business or holiday
Stayed 1 night in May 2025

8/10 Good

Helen

Liked: Cleanliness
I didn't like that the TV did not have an option for different languages. English sub-titles would have been great. Also, lighting was a little confusing, especially the bedside lighting for reading. Very convenient for train access.
Stayed 5 nights in May 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Me encantó el hotel, la ubicación. Tiene supermercado, lavandería, farmacia y restaurantes en el mismo edificio. La estación del metro Yamanote que te conecta con muchísimas otras estaciones, está prácticamente saliendo del lobby del hotel, por el tercer piso. Definitivamente si regresaría.
Stayed 5 nights in May 2025

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious
Stayed 4 nights in Jun 2025

8/10 Good

Lolotea

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was in a single non-smoking room during my stay at the hotel. Let's start with the cons first. The hotel staff were very kind, even though they spoke limited English. The room was very spacious (in comparison to other hotel rooms in Japan, which are commonly known to be small). The hotel is attached to and nearby many malls, plazas, and restaurants, so it is an extremely convenient location. It is also on the Yamanote subway line, just a couple of minutes walk and mostly covered too, so convenient if raining. Now, let's get into the cons. The hotel has the HARDEST pillows ever; they don't have just the regular type of pillows you usually find in hotel rooms. The walls are pretty thin, so if you have a loud individual/party staying next to you, you are out of luck. There are limited charging outlets in the room: 1 USB by the bed/desk and 1 electrical outlet in bathroom. It was fine for me, but I can see that it can be annoying for others. One last thing is there is no safe in the room. It wasn't really an issue for me though, since I carried all my valuables on me. The hotel is on the older side, so the aesthetics aren't there. Again, I didn't mind because it was so spacious and everything worked fine. For the price of $106 (CAD) per night, I would say it's a pretty good deal, considering the spacious room and extremely convenient location. Would consider staying at this hotel again next time!
Stayed 9 nights in Apr 2025