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SHIBUYA STREAM HOTEL

Property class: 4

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Photo gallery for SHIBUYA STREAM HOTEL

Lobby
Exterior
Soundproofing, free WiFi, bed sheets, wheelchair access
Property amenity
Dining

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Bar

Explore the area

View in a map
3-21-3, Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪2 min walk‬
  • Place, Shibuya Scramble Square
    ‪2 min walk‬
  • Place, Shibuya Crossing
    ‪5 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪37 min drive‬

Room options

View all photos for Standard Double Room, Non Smoking

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Double Room, Non Smoking

9.4 out of 10
Exceptional
(91 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Twin Room, Non Smoking

9.4 out of 10
Exceptional
(19 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking

Soundproofing, free WiFi, bed sheets, wheelchair access

Superior Twin Room, Non Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Corner Twin, Maxium 4 Beds, Non Smoking

Soundproofing, free WiFi, bed sheets, wheelchair access

Superior Corner Twin, Maxium 4 Beds, Non Smoking

9.4 out of 10
Exceptional
(25 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds, 1 Single Trundle Bed and 1 Single Sofa Bed

View all photos for Deluxe Corner Twin Room, Non Smoking

Soundproofing, free WiFi, bed sheets, wheelchair access

Deluxe Corner Twin Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Corner Twin Room, Maximum 4 Beds, City View, Non Smoking

Soundproofing, free WiFi, bed sheets, wheelchair access

Deluxe Corner Twin Room, Maximum 4 Beds, City View, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds, 1 Single Trundle Bed and 1 Single Sofa Bed

View all photos for Deluxe Stream Double Room, 1 King Bed, Non Smoking, City View

Soundproofing, free WiFi, bed sheets, wheelchair access

Deluxe Stream Double Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Semi Double Room, Non Smoking (Shower Only)

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Semi Double Room, Non Smoking (Shower Only)

7.4 out of 10
Good
(16 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Semi Double Room (shower Booth Only)

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Semi Double Room (shower Booth Only)

  • Sleeps 2

View all photos for Standard Twin Room

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Twin Room

  • Sleeps 2

View all photos for Accessible Twin Room

Soundproofing, free WiFi, bed sheets, wheelchair access

Accessible Twin Room

  • Sleeps 2

View all photos for Superior Twin Room

Soundproofing, free WiFi, bed sheets, wheelchair access

Superior Twin Room

  • Sleeps 2

View all photos for Superior Corner Twin Room

Soundproofing, free WiFi, bed sheets, wheelchair access

Superior Corner Twin Room

  • Sleeps 4

View all photos for Deluxe Corner Twin Room (up To 4 People)

Soundproofing, free WiFi, bed sheets, wheelchair access

Deluxe Corner Twin Room (up To 4 People)

  • Sleeps 4

View all photos for Deluxe Stream Double Room

Soundproofing, free WiFi, bed sheets, wheelchair access

Deluxe Stream Double Room

  • Sleeps 2

View all photos for Standard Double Room, Non Smoking (Shower Only)

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Double Room, Non Smoking (Shower Only)

9.6 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room with Bathtub

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Double Room with Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

View all photos for Standard Double Room (shower booth only)

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Double Room (shower booth only)

  • Sleeps 2

View all photos for Deluxe Corner Twin Room

Soundproofing, free WiFi, bed sheets, wheelchair access

Deluxe Corner Twin Room

  • Sleeps 2

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About this property

SHIBUYA STREAM HOTEL

This hotel features a restaurant, a bar/lounge, and self parking. WiFi in public areas is free. Other amenities include a microwave in a common area, dry cleaning, and laundry facilities. Weekly housekeeping is available.
SHIBUYA STREAM HOTEL offers 177 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions come with pay movies.

Bathrooms include showers and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Housekeeping is provided weekly.

Our customers tell us they can't get enough of the helpful staff at SHIBUYA STREAM HOTEL. During your stay, you're just a quick walk from Shibuya Crossing. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Guests really like the accommodations for the cleanliness, overall comfort, and spaciousness
  • 6 minutes by foot from Shibuya Crossing and a 4-minute drive from Tokyo Midtown
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury SHIBUYA STREAM HOTEL also features a vending machine, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9:30 AM.
SHIBUYA STREAM HOTEL has a restaurant on site.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 2,800 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,500 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility

More

  • 35 floors
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay films

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.
The onsite parking garage operates between 6:50 AM and midnight daily, with last entrance at 11:30 PM. Entering or exiting is not available at all other times.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3500 per person
  • Self parking fee: JPY 2800 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Housekeeping service is provided once every 3 days.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

STREAM EXCEL HOTEL TOKYU
SHIBUYA STREAM EXCEL TOKYU
STREAM EXCEL TOKYU
Shibuya Stream Excel Hotel Tokyu Tokyo
SHIBUYA STREAM HOTEL Hotel
SHIBUYA STREAM HOTEL Tokyo
SHIBUYA STREAM HOTEL Hotel Tokyo
Shibuya Stream Excel Hotel Tokyu

SHIBUYA STREAM HOTEL Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 888 out of 1108 reviews
Rating 8 - Good. 162 out of 1108 reviews
Rating 6 - Okay. 34 out of 1108 reviews
Rating 4 - Poor. 8 out of 1108 reviews
Rating 2 - Terrible. 16 out of 1108 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ruwanthi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, and convenient location
Stayed 2 nights in Jan 2026

10/10 Excellent

Bernard

Stayed 7 nights in Dec 2025

10/10 Excellent

Tui

Liked: Cleanliness, amenities, property conditions & facilities
Was a fabulous place to stay location was excellent right by Shibuya Station, room had everything you wanted and a view, yes it was small for two but was well proportioned.Great amenities and helpful staff. Stylish and modern the shared spaces were excellent offering music some nights, nightly free drinks, record players. Clean, a delicious breakfast too. They had some recommended places in Shibuya to explore including a local temple which we enjoyed away from the tourist crowds. We shifted to another place to experience another side of Tokyo but wish we could transplant this hotel as it set the benchmark high! Would definitely stay again and highly recommend.
Stayed 6 nights in Jan 2026

10/10 Excellent

Carly

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view. Clean room. Great location.
Stayed 3 nights in Jan 2026

2/10 Terrible

Alex

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
The advertising for the rooms in this hotel is misleading. Despite booking a room for four people, our room was set up with two single beds and we were required to pay an additional 100,000 yen to convert the room to sleep four people. One of the additional beds was a sheet and blanket placed over the sofa. The hotel may be okay for two people but if you are travelling in a group of three or more I strongly recommend that you do some research and book somewhere else. The cost of this hotel simply not worth it and you will be in for a very rude shock when you check-in with additional - nor advertised - add on costs. Shop around and you will find something much better value for money.
Stayed 5 nights in Jan 2026

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Excellent helpful staff, great room.
Stayed 6 nights in Jan 2026

10/10 Excellent

Doris

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and location!!
Stayed 2 nights in Jan 2026

8/10 Good

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself had a beautiful layout, but our room was missing counter space and organizational structures like hangers for the towels. We enjoyed the amenities, like the clothing sanitizer and accessible washer and dryer. Very convenient location to catch the subway and explore other areas around Tokyo. Also a walkable location for Shibuya and other sectors like Harajuku.
Stayed 6 nights in Jan 2026

10/10 Excellent

Elizabeth

Stayed 8 nights in Jan 2026

10/10 Excellent

John, Virginia Beach

Liked: Cleanliness, amenities, property conditions & facilities
Great location for Tokyo with all the shopping and eateries right below you and very easy access to the subway station. Our corner Room was clean and comfortable with a great view.
Stayed 3 nights in Jan 2026

10/10 Excellent

Evelyn

Stayed 3 nights in Jan 2026

10/10 Excellent

bao

Stayed 1 night in Jan 2026

10/10 Excellent

kenneth, Toronto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very Friendly staff, and very convenient location right beside the scramble. The rooms are modern and spacious. I would definitely stay here again.
Stayed 1 night in Jan 2026

8/10 Good

E

Liked: Cleanliness, staff & service
Clean room and very well located
Stayed 4 nights in Jan 2026

10/10 Excellent

Jui, Westfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Vettrivel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff who helped us with getting a taxi to the airport and handling our luggage
Stayed 1 night in Dec 2025

10/10 Excellent

Kristene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very Central location. Cute robots bringing things you need to your room. Great amenities and ambience. Love the happy hour drinks. Lobby is so chic and smells great. Buffet breakfast is so good.
Stayed 6 nights in Dec 2025

10/10 Excellent

Michael, Nashville

Travelled with family
Liked: Cleanliness, amenities
Amazing location, friendly and helpful staff, unbelievable location. Definitely in the mix!
Stayed 2 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
The Shibuya Stream hotel was amazing. We had a terrific time at the property and in the Shibuya area. The staff were incredibly hospitable and helpful. The amenities were top notch. We loved the NYE party - what a show! The entire property was immaculate. We really noticed how the rooms were clean and well maintained. The breakfast was delicious. Five stars!
Stayed 1 night in Dec 2025

6/10 Okay

Dr Lisa

Travelled with family
The property itself was fair.
Stayed 8 nights in Dec 2025

10/10 Excellent

Ton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the service and very convenient
Stayed 7 nights in Dec 2025

10/10 Excellent

Jessica

Stayed 1 night in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

Hana

Liked: Cleanliness
Great location
Stayed 2 nights in Dec 2025

10/10 Excellent

Alexandre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Location excellent and cleanliness of the place top notch. Highly recommended.
Stayed 3 nights in Dec 2025