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Shinjuku Urban Hotel

2.5 star property

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Photo gallery for Shinjuku Urban Hotel

Desk, laptop workspace, blackout curtains, iron/ironing board
Family Room (W/ Washing Machine) | In-room dining
Exterior
Pent house for families use(W/Washing Machine)
Pent house for families use(W/Washing Machine) | Private kitchenette

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
2-8-12 Kabukicho, Shinjuku-ku, Tokyo, Tokyo, 160-0021
  • Place, Samurai Museum
    ‪5 min walk‬
  • Place, Isetan Department Store Shinjuku
    ‪6 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪14 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪44 min drive‬

Room options

View all photos for Single Room, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Single Room, Non Smoking

7.2 out of 10
Good
(16 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Single Room, Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Single Room, Smoking

8.0 out of 10
Very good
(33 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Twin Room, Non Smoking

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Twin Room, Smoking

7.6 out of 10
Good
(4 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Double Room, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Double Room, Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Double Room, Smoking

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Traditional Room

Japanese Traditional Room

Japanese Traditional Room

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for A large room for families use (W/Washing Machine)

A large room for families use (W/Washing Machine) | Private kitchenette

A large room for families use (W/Washing Machine)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 11
  • 6 Single Futons

View all photos for Pent house for families use(W/Washing Machine)

Pent house for families use(W/Washing Machine) | Private kitchenette

Pent house for families use(W/Washing Machine)

9.2 out of 10
Wonderful
(5 reviews)
  • 87 sq m
  • 3 bedrooms
  • Sleeps 9
  • 5 Single Beds

View all photos for Family Room (W/ Washing Machine)

Family Room (W/ Washing Machine)

Family Room (W/ Washing Machine)

  • 51 sq m
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Single Room (No Cleaning), Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Single Room (No Cleaning), Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Single Room (No Cleaning), Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Single Room (No Cleaning), Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room (No Cleaning), Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Twin Room (No Cleaning), Smoking

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room (No Cleaning), Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Twin Room (No Cleaning), Non Smoking

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

Shinjuku Urban Hotel

A 24-hour front desk and a vending machine are available at this hotel.
Shinjuku Urban Hotel offers 33 air-conditioned accommodations with slippers and complimentary toiletries. Business-friendly amenities include desks and phones. Bathrooms include shower/tub combinations and toilets with an electronic bidet. Housekeeping is offered daily and irons/ironing boards can be requested.
Our customers tell us they can't get enough of the helpful staff at Shinjuku Urban Hotel. During your stay, you're just a quick walk from Isetan Department Store Shinjuku.
  • Amenities include an elevator and a vending machine
  • 14 minutes by foot from Shinjuku Gyoen National Garden and a 4-minute drive from National Stadium
Shinjuku Urban Hotel offers its guests a vending machine and an elevator. The front desk is open around the clock.

Smoking is allowed in designated areas at this Tokyo hotel.

Property amenities

Parking and transport

  • No on-site parking available

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Shinjuku Urban
Shinjuku Urban Hotel Tokyo
Shinjuku Urban Hotel Hotel
Shinjuku Urban Hotel Tokyo
Shinjuku Urban Hotel Hotel Tokyo

Shinjuku Urban Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 297 out of 644 reviews
Rating 8 - Good. 213 out of 644 reviews
Rating 6 - Okay. 91 out of 644 reviews
Rating 4 - Poor. 29 out of 644 reviews
Rating 2 - Terrible. 14 out of 644 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect, the staff were very helpful and everything else was perfect.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was super cozy, right next to a few good food options and staff was super friendly and helpful would stay again
Stayed 6 nights in Aug 2025
Verified

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff were friendly and checking in and out was a breeze. The room is slightly larger than typical hotels in Japan so that’s a bonus.
Stayed 15 nights in Oct 2025
Verified

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and the location was great, definitely would stay here again.
Stayed 4 nights in Apr 2025
Verified

2/10 Terrible

Paramjot singh

Liked: Cleanliness, property conditions & facilities
Rude staff
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Ryanna

Liked: Cleanliness, amenities, property conditions & facilities
Very small bathroom.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great room for travelling with a small group. The fridge size made it nice to store beverages and food from the nearby convenience stores. The washer and dryer also allow you to pack less clothing so you have more room for souvenirs.
Stayed 14 nights in Oct 2025
Verified

10/10 Excellent

Shantanu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place for stay
Stayed 5 nights in Mar 2023
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel ever, staff were great
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel and great customer Service.
Stayed 6 nights in Mar 2025
Verified

8/10 Good

Emily

Liked: Cleanliness, amenities
The room was very very dated, appeared as if it hadn’t been updated in a long time if ever. Room was small but that’s to be expected in Tokyo. Pillow felt as if it were filled with corn or straw? However front desk staff was very kind and helpful with the self-check in. Things like toothbrushes are razors were made available as needed. Close to many shops and restaurants, right next to a 7-11.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

RILE

Liked: Amenities
Very convenient to go around. Great for family stay.
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Kimberley

Liked: Cleanliness
Staff were nice and helpful. Room is definitely in need of updates. It was loud outside our room due to the proximity of the hotel and ambulances going by. Not the fault of the hotel but just to keep in mind.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Hank

Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable and modest room. Great staff!
Stayed 4 nights in Apr 2025
Verified

4/10 Poor

Norman C

Liked: Staff & service
Hotel staff were amazing, kind, patient, and just perfect. The room… eh. The room was a room. It had a bathroom and was labeled “non smoking,” but the ghost of a 1980s smoker came out as soon as you turned on the AC or heater fan. I was lucky enough to be in town when the weather was mild enough to keep the window open and air it out, but the damage to my allergies was already done. I fought the sniffles for the rest of the trip. Not ideal, but given the price, not unexpected.
Stayed 9 nights in Oct 2025
Verified

4/10 Poor

Jayme

Liked: Staff & service
Disliked: Cleanliness, amenities
Not what I saw on the reviews, was a dirty room with mosquitoes and carpet was stained. Staff was great! But I will not be staying there again.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to most things in Shinjuku plus a 7 11 was right next door
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Seok Bee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with nice staffs

A nice traditional hotel in the center of Shinjuku.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Alberto

Staff was very nice an pleasant
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent.

Excellent location. Close to everything you need in shinjuku. Huge rooms by tokyo standard. Staff are very friendly and helpful. Would definitely stay again.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Close to many amenities and staff was very nice.
Verified

10/10 Excellent

bin

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious compare to other accommodations in Japan
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

xiao long

Liked: Cleanliness, staff & service
Good location. Room is too old and small. Actually it’s worth the lower price.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jean Paul

Liked: Cleanliness, property conditions & facilities
Great value for the price. The rooms are old but kept clean and are a little bit larger than other business hotels/economic hotels in Japan. The front desk is very helpful and the cleaning persons really put effort. The location is also great, as it is 7-10 minutes away from Shinjuku Sanchome station or 15-20 minutes away from Shinjuku station. One downside is you will be in the heart of Tokyo’s entertainment district and it will be noisy throughout the night.
Stayed 5 nights in Oct 2025