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Tokyo East Side Hotel Kaie

4.0 star property

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Lobby
[Non-Smoking] Japanese Western Room, 2 Single Beds
Lounge
Courtyard
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Bar

Explore the area

View in a map
2-8-11, Shiomi, Koto-ku, Tokyo, Tokyo Prefecture, 135-0052
  • Place, Tatsuminomori Seaside Park
    ‪12 min walk‬
  • Place, Edagawa 3-chome Park
    ‪13 min walk‬
  • Place, Urban Dock LaLaport Toyosu
    ‪20 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪48 min drive‬

Room options

View all photos for [Non-Smoking] Double Room

In-room safe, laptop workspace, soundproofing, free WiFi

[Non-Smoking] Double Room

9.4 out of 10
Exceptional
(8 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for [Non-Smoking] Twin Room

In-room safe, laptop workspace, soundproofing, free WiFi

[Non-Smoking] Twin Room

9.2 out of 10
Wonderful
(17 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for [Non-Smoking] Japanese Western Room/ 4 Single Beds

[Non-Smoking] Japanese Western Room/ 4 Single Beds

[Non-Smoking] Japanese Western Room/ 4 Single Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for [Non-Smoking] Hollywood Twin Room

[Non-Smoking] Hollywood Twin Room

[Non-Smoking] Hollywood Twin Room

9.6 out of 10
Exceptional
(4 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for [Non-Smoking] Family Room

[Non-Smoking] Family Room

[Non-Smoking] Family Room

9.8 out of 10
Exceptional
(7 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for [Non-Smoking] Japanese Western Room, 2 Single Beds

[Non-Smoking] Japanese Western Room, 2 Single Beds

[Non-Smoking] Japanese Western Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Double Room

In-room safe, laptop workspace, soundproofing, free WiFi

Double Room

  • Sleeps 2

View all photos for Hollywood Twin Room

In-room safe, laptop workspace, soundproofing, free WiFi

Hollywood Twin Room

  • Sleeps 2

View all photos for Family Room With Bunk Bed

Lobby

Family Room With Bunk Bed

  • Sleeps 4

View all photos for [Non-Smoking] Suite Room

[Non-Smoking] Suite Room

[Non-Smoking] Suite Room

  • 123 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Non-Smoking] Junior Suite Room

[Non-Smoking] Junior Suite Room

[Non-Smoking] Junior Suite Room

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Non-Smoking] Triple Room

[Non-Smoking] Triple Room

[Non-Smoking] Triple Room

9.4 out of 10
Exceptional
(24 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Junior Suite Room-Non-Smoking

In-room safe, laptop workspace, soundproofing, free WiFi

Junior Suite Room-Non-Smoking

  • Sleeps 4

View all photos for Suite Room-Non-Smoking

In-room safe, laptop workspace, soundproofing, free WiFi

Suite Room-Non-Smoking

  • Sleeps 4

View all photos for Twin Room

In-room safe, laptop workspace, soundproofing, free WiFi

Twin Room

  • Sleeps 3

View all photos for Japanese-western 2BED Room

In-room safe, laptop workspace, soundproofing, free WiFi

Japanese-western 2BED Room

  • Sleeps 5

View all photos for Japanese-western 4BED Room

In-room safe, laptop workspace, soundproofing, free WiFi

Japanese-western 4BED Room

  • Sleeps 4

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About this property

Tokyo East Side Hotel Kaie

This hotel features 2 restaurants, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, concierge services, and dry cleaning.
Tokyo East Side Hotel Kaie offers 226 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. 42-inch flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Tokyo East Side Hotel Kaie. During your stay, you'll be close to Tokyo Big Sight. Features include free WiFi in public areas, plus 2 restaurants and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Guests have great things to say about the helpful staff and the location
  • 6 minutes by car from Tokyo Big Sight and 6 minutes from Tokyo Bay
There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, multilingual staff, and a garden are also featured at Tokyo East Side Hotel Kaie. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Maindining　Ensemble - Onsite restaurant.
Cafe & Bar All oar - Onsite café. Guests can enjoy drinks at the bar. Open daily.
日本料理　あけくれ - Onsite fine-dining restaurant. Reservations are required. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (JPY 1,300 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,640 for adults and JPY 1,210 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe & Bar All oar
  • Maindining　Ensemble
  • 日本料理　あけくれ

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2640 for adults and JPY 1210 for children
  • Uncovered self parking fee: JPY 1300 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tokyo East Side Kaie Tokyo
Tokyo East Side Hotel KAIE Hotel
Tokyo East Side Hotel KAIE Tokyo
Tokyo East Side Hotel KAIE Hotel Tokyo

Tokyo East Side Hotel Kaie Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 469 out of 574 reviews
Rating 8 - Good. 82 out of 574 reviews
Rating 6 - Okay. 19 out of 574 reviews
Rating 4 - Poor. 1 out of 574 reviews
Rating 2 - Terrible. 3 out of 574 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

PO-TING

Stayed 4 nights in Feb 2026

10/10 Excellent

Yamilet

Liked: Cleanliness, amenities, property conditions & facilities
It was located in a great area and with a train station right in front which is very convenient. Staff is very polite and helpful. I definitely recommend this hotel.
Stayed 7 nights in Jan 2026

10/10 Excellent

Cameron

Stayed 9 nights in Jan 2026

10/10 Excellent

Ariam, JAMAICA

Stayed 2 nights in Jan 2026

10/10 Excellent

Dennis

Stayed 4 nights in Jan 2026

10/10 Excellent

Benjamin

Stayed 4 nights in Jan 2026

10/10 Excellent

Vernon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a convenient location with quick access to JR to Tokyo Station
Stayed 4 nights in Dec 2025

2/10 Terrible

Eric

Travelled with family
A rule-based management style can be useful, but decisions must also take into account individual circumstances. Rigidly applying rules without judgment or empathy leads to poor service outcomes. In this case, the decision made by the front desk duty manager, Ms. Makiko Misawa, demonstrated a clear lack of professional judgment and customer service capability. Her manner was unfriendly, unsympathetic, and unprofessional, which made us feel unwelcome, uncomfortable, and hopeless. The entire process was extremely frustrating and left me feeling helpless. Ms. Misawa’s attitude and conduct did not meet the basic standards expected of a front desk manager. In contrast, Ms. Zhou Xin Tong provided professional, considerate, and effective assistance. Without her intervention, the situation would have been far worse. Her conduct deserves recognition.
Stayed 3 nights in Jan 2026

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean rooms, professional and excellent staff, great location next to a train station,
Stayed 5 nights in Dec 2025

10/10 Excellent

Marie Melanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice and clean, the staff were extremely courteous. The only downside is the property did not have a gym and payment was required to use the facility at an adjoining hotel.
Stayed 6 nights in Dec 2025

10/10 Excellent

Claudio

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Dec 2025

10/10 Excellent

Hoi Ying Shania

Travelled with family
Liked: Cleanliness, staff & service, amenities
Big & clean room for 3 persons, great breakfast
Stayed 2 nights in Dec 2025

8/10 Good

Davanelle, Kapolei

Stayed 3 nights in Dec 2025

8/10 Good

Lindsay

Clean, well equiped and comfortable
Stayed 3 nights in Dec 2025

10/10 Excellent

Kyunghyun

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and big room
Stayed 3 nights in Dec 2025

8/10 Good

Lindsay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A great hotel, located just opposite the train line that will take you into Tokyo Station. Lots of amenities provided and rooms of a good size, plus coffee pods available as well (which was a plus for us). Good breakfast selection as well. And you have the ability to leave your luggage with them, if you book another stay with them at the end of your trip, allowing you to travel around without all the big suitcases.
Stayed 1 night in Dec 2025

8/10 Good

Marvin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room that had all the necssities for a comfortable stay. Ataff were helpful, the selection of breakfast was exellent. Plenty of amenities made the stay more comfortable.
Stayed 3 nights in Dec 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location… location… location! Hotel right in front of train station, 3 stops to Tokyo station as well as Disney. Supermarket across the hotel. Rooms are big accommodating 3 full beds. Breakfast buffet was free with the booking. Would stay here again!
Stayed 5 nights in Dec 2025

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, amenities
The room was spotless and well maintained. Breakfast with a good variety of options to start the day.
Stayed 1 night in Dec 2025

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless and well-maintained, which made settling in very comfortable.
Stayed 2 nights in Dec 2025

10/10 Excellent

CHI HUYEN

Stayed 3 nights in Dec 2025

10/10 Excellent

Han Yong

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is just opposite Shiomi Station. Room is well cleaned and the staff is very friendly and helpful.
Unique Christmas tree in a tank with fishes.
Bath salts are available if u need to soak in the bathtub.
Tea, coffee and bathroom items are free to take.
Stayed 6 nights in Nov 2025

10/10 Excellent

Natrice Davis or Tehran

Liked: Cleanliness, amenities, property conditions & facilities
The property is very clean rooms are very spacious, the staff is excellent our daughter came they were able to add a third bed in the room and we weren’t cramped at all. There is a family mart inside the hotel 7/11 is a 3 min walk train station is directly across the street and 4 stops from Disney no transfers !!! I would stay here again !!! 10/10
Stayed 7 nights in Dec 2025

6/10 Okay

Tay Wen

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was large however cleanliness is questionable. We found a half eaten sushi not cleared on the chair at the tatami area. As it was late when we checked in and we were just staying for 1 night, we did not raise this up to the front desk. Next morning we were rushing to Disney and hence did not brought it up either. Getting to Disney was relatively easy and fast.
Stayed 1 night in Nov 2025

10/10 Excellent

Grace

Stayed 2 nights in Dec 2025