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Tokyu Stay Nishi Shinjuku

3.0 star property

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Photo gallery for Tokyu Stay Nishi Shinjuku

Reception
Creator video
Lounge
Exterior
Food and drink

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
5-9-8 Nishi-Shinjuku, Tokyo, Tokyo, 160-0023
  • Place, Tokyo Metropolitan Government Building
    ‪6 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪2 min drive‬
  • Place, Meiji Jingu Shrine
    ‪4 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪18 min drive‬

Room options

View all photos for Moderate double, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Moderate double, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Comfort Double, Non Smoking

8.6 out of 10
Excellent
(13 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Residential Double, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Double, Non Smoking

9.8 out of 10
Exceptional
(8 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Corner double, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Corner double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Residential twin, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential twin, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Newly Renovated In 2024 Moderate Double Room Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Newly Renovated In 2024 Moderate Double Room Non Smoking

  • Sleeps 2

View all photos for Newly Renovated In 2024 Comfort Double Room Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Newly Renovated In 2024 Comfort Double Room Non Smoking

  • Sleeps 2

View all photos for Newly Renovated In 2024 Residential Double Room Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Newly Renovated In 2024 Residential Double Room Non Smoking

  • Sleeps 2

View all photos for Newly Renovated In 2024 Corner Double Room Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Newly Renovated In 2024 Corner Double Room Non Smoking

  • Sleeps 2

View all photos for Newly Renovated In 2024 Residential Twin Room Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Newly Renovated In 2024 Residential Twin Room Non Smoking

  • Sleeps 2

View all photos for Newly Renovated In 2024 Residential Family Room Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Newly Renovated In 2024 Residential Family Room Non Smoking

  • Sleeps 4

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About this property

Tokyu Stay Nishi Shinjuku

Hotel with a 24-hour front desk, a quick walk to Tokyo Metropolitan Government Building
Along with dry cleaning, this hotel has a 24-hour front desk and free newspapers. WiFi in public areas is free. Other amenities include a front-desk safe and a vending machine. Housekeeping is available on request.
Tokyu Stay Nishi Shinjuku offers 148 accommodations with washers/dryers and safes. 40-inch Smart televisions come with digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered on request and irons/ironing boards can be requested.

Our customers tell us they can't get enough of Tokyu Stay Nishi Shinjuku's great location. During your stay, you're just a quick walk from Tokyo Metropolitan Government Building. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi and wired Internet
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a vending machine
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 7 minutes by foot from Tokyo Metropolitan Government Building and a 3-minute drive from Shinjuku Gyoen National Garden
As a guest of Tokyu Stay Nishi Shinjuku, you'll find a vending machine, complimentary newspapers in the lobby, and dry cleaning/laundry services. WiFi and wired Internet are free in public spaces.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 9:30 AM for a fee: JPY 1,500 per person

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • Built in 2010
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 1500 per person
  • Housekeeping fee: JPY 1500; may vary based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Nishi-Shinjuku Tokyu Stay
Tokyu Stay
Tokyu Stay Hotel
Tokyu Stay Hotel Nishi-Shinjuku
Tokyu Stay Nishi-Shinjuku
Tokyu Stay Nishi-Shinjuku Hotel
Tokyu Stay Nishi Shinjuku

Tokyu Stay Nishi Shinjuku Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 529 out of 1004 reviews
Rating 8 - Good. 340 out of 1004 reviews
Rating 6 - Okay. 88 out of 1004 reviews
Rating 4 - Poor. 28 out of 1004 reviews
Rating 2 - Terrible. 19 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gurdeep, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property close to transport and plenty of eating places around.
Stayed 3 nights in Jul 2025

8/10 Good

Barbara

Stayed 2 nights in Jul 2025

10/10 Excellent

Kacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and it's location to the nearby park, restaurants, and transit. Rooms are clean and breakfast is offered, including interesting frozen options as well as cereal.
Stayed 4 nights in Jul 2025

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place with friendly staff. Only downside is that it’s a very small hotel room
Stayed 2 nights in Jul 2025

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Suzan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Michael, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Dusko

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tipical Japanese hotel room that has no wardrobe and no much room to unpack your luggages. The bathroom has famous Japanese toilet, bath tube used as shower and little space for toiletries. Has a washing machine, mini oven, and a kettle in mini, mini kitchenette. Breakfasts available, but you have to collect quite limited selection of cereals, nuts, filter coffee, rice frozen vegetables, frozen fish and frozen ham and cheese sendviches. You have to request new towels and rubbis to be collecter, and it is free. Bad making and cleaning is at an extra fee. Staff is friendly and helpful and place feels safe.
Stayed 4 nights in Jun 2025

10/10 Excellent

NADINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location. Loved in washer dryer in room
Stayed 5 nights in Jun 2025

10/10 Excellent

Emin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Edise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Maggie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was a good size for our family of 4. Restaurants are walking distance and safe.
Stayed 3 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small for a western hotel but very comfortable regardless.
Stayed 4 nights in Jun 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super clean property, staff was helpful and friendly, perfect location in Tokyo close to several tourist areas, safe location with restaurants and stores immediately next to it. Would definitely stay there again, highly recommended!
Stayed 6 nights in Jun 2025

10/10 Excellent

Yvonne

Stayed 2 nights in Jun 2025

8/10 Good

Stanley

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2025

8/10 Good

Kristin

Liked: Amenities, property conditions & facilities
Stayed 9 nights in May 2025

10/10 Excellent

carmellite

Travelled with group
Perfect location, ideal sized room and the amenities provided for my room made my stay so much easier!
Stayed 9 nights in May 2025

4/10 Poor

Meghan

Liked: Cleanliness, property conditions & facilities
I booked a moderate double room and compared it to a friend who I was with who also booked a moderate double room. The rooms were not the same size. The room I booked was so much smaller than the other and when I went to front desk to inquire about I was informed if I would like to upgrade to a bigger room I would have to pay extra. I explained the difference in room size and I shouldn’t have to pay for a bigger room when I should receive the room I booked and paid for. Below is the “moderate double”.
Stayed 1 night in May 2025

8/10 Good

Idress Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 9 nights in Mar 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The washing machine inside the room is definetly the best! Also the sizes of the room, for Japan is really nice.
Stayed 8 nights in May 2025

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
First the location was great and saved a bunch of time. A couple of complaints though: 1 could not turn lights out for most of the room without pulling the room key and shutting all the lights off. Also we didn't get any cleaning service (chose the in room cleaning option). The staff were mixed with their English and were young and friendly but not super friendly. Cool toilet seat and nice lobby with free coffee.
Stayed 5 nights in May 2025

10/10 Excellent

douglas

Liked: Property conditions & facilities
The property was extremely well laid out and the service was excellent. The staff were friendly and very helpful and the limited breakfast offering was adequate. Would stay there again
Stayed 5 nights in May 2025

10/10 Excellent

Simon

Stayed 1 night in May 2025