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JR WEST GROUP VIA INN SHINJUKU

Property class: 3

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Photo gallery for JR WEST GROUP VIA INN SHINJUKU

A modern hotel lobby with a reception desk, a staircase, and a clean, tiled floor.
A hotel room with two single beds, a small sofa, a round table, and a window with curtains.
A modern building with a prominent entrance, a sign reading "VIA INN SHINJUKU", and a landscaped area with planters.
A variety of dishes including a large platter with meats, vegetables, and eggs, surrounded by smaller bowls of condiments and side dishes.
A hotel room with two beds, a small table, and a chair.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
5-11-16, Shinjuku, Shinjuku-ku, Tokyo, Tokyo, 160-0022
  • Place, Isetan Department Store Shinjuku
    ‪5 min walk‬
  • Place, Shinjuku Isetan
    ‪6 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪43 min drive‬

Room options

View all photos for Single Room, Non Smoking

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Single Room, Non Smoking

9.0 out of 10
Wonderful
(72 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Via Inn Single Room(1 person), Non Smoking

A hotel room with a bed, a desk, a TV, and a window with curtains.

Via Inn Single Room(1 person), Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Via Inn Single Room(2 person), Non Smoking

A hotel room with a bed, a desk, a TV, and a window with curtains.

Via Inn Single Room(2 person), Non Smoking

9.0 out of 10
Wonderful
(47 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Hollywood Twin, Non-Smoking

A hotel room with two beds, a sofa, a small table, a kettle, and a minibar.

Hollywood Twin, Non-Smoking

8.4 out of 10
Very good
(10 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Corner Twin, Non-Smoking

A hotel room with two beds, a small table, a TV, and a coffee maker.

Corner Twin, Non-Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

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About this property

JR WEST GROUP VIA INN SHINJUKU

A microwave in a common area, dry cleaning, and laundry facilities are available at this hotel. Additionally, a 24-hour front desk and a vending machine are onsite.
JR WEST GROUP VIA INN SHINJUKU offers 226 accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, toilets with an electronic bidet, and complimentary toiletries.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at JR WEST GROUP VIA INN SHINJUKU. During your stay, you're just a quick walk from Shinjuku Gyoen National Garden. Enjoy features like breakfast (surcharge) and dry cleaning service.
  • Free WiFi and wired Internet
  • Buffet breakfast served daily for a fee
  • Amenities include locker space, laundry facilities, and an elevator
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 8 minutes by foot from Shinjuku Gyoen National Garden and a 5-minute drive from Tokyo Imperial Palace
As a guest of JR WEST GROUP VIA INN SHINJUKU, you'll find a vending machine, laundry facilities, and dry cleaning/laundry services. JR WEST GROUP VIA INN SHINJUKU also features an elevator and a microwave in a common area. The front desk is open around the clock.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,760 for adults and JPY 1,760 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.
Guests booked in Breakfast rate plans receive breakfast for guests age 12 and older. Breakfast is not included for children under 12 sharing existing bedding with their parent.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1760 for adults and JPY 1760 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Via Inn Shinjuku
JR WEST GROUP VIA INN SHINJUKU Hotel
JR WEST GROUP VIA INN SHINJUKU Tokyo
JR WEST GROUP VIA INN SHINJUKU Hotel Tokyo

JR WEST GROUP VIA INN SHINJUKU Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 760 out of 1186 reviews
Rating 8 - Good. 316 out of 1186 reviews
Rating 6 - Okay. 88 out of 1186 reviews
Rating 4 - Poor. 13 out of 1186 reviews
Rating 2 - Terrible. 9 out of 1186 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Haylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here! Great staff and amenities
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Dag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and well located hotel
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Jacek

Liked: Cleanliness, staff & service, property conditions & facilities
It was super relaxing stay.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Location great, staff great.
Stayed 10 nights in Feb 2026
Verified review

10/10 Excellent

SERGIO

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff and great location.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff！
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Rosie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, convenient location, great amenities
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Pedram

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed with the rooms, service, and location. Highly recommend it.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location and helpful staff.Very basic breakfast
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Nice clean rooms, walkable to JR train station, great Raman Restaurant across the road.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Måns

Liked: Cleanliness, staff & service, amenities
Great location with fantastic room and staff
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot 5 mins from Shinjuku station. Rooms clean, staff really helpful great stay
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Yoshitake

Nice room and definitely return to the property in the future
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you're looking to explore some classic spots in Shinjuku. It's a classic budget traveller hotel in Tokyo, so the rooms are very small, yet efficient. My experiences at the APA hotels in the area have been a bit better, but if you can get the right price here you're be sure to be happy. I would stay here again.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect stay. Close to everything, multiple train stations, restaurants and attractions. But far enough away from the busiest areas. Walking distance to shopping. Would definitely recommend stay here.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Syarief

Liked: Cleanliness, staff & service, amenities
Hotel was fantastic and in a quiet corner of Shinjuku but still close to the action.
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

richard Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Location was great!
Stayed 12 nights in Nov 2025
Verified review

8/10 Good

Kimbal

Liked: Cleanliness, property conditions & facilities
Clean rooms, good location.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Therelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to everything.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Carrie Reichard

Liked: Cleanliness, amenities, property conditions & facilities
Spotless, convenient walk to many hot spots
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Staying at this hotel was an absolute delight! The room was spotlessly clean & cozy. The location is perfect—quiet yet close to Shinjuku station. I had a comfortable and memorable stay and will definitely return on my next visit. Highly recommended
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and comfortable
Stayed 8 nights in Oct 2025
Verified review

10/10 Excellent

Wai fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and the AC were so good I didn't leave early for my planned trip! The location was very convent and quiet at the same time. Will recommend to others
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

HUI

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, great location, professional service.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Ritika

Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing staff! My favourite hotel in Japan!
Stayed 5 nights in Nov 2025