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Hotel Santa Rosa

3.5 star property

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Photo gallery for Hotel Santa Rosa

A spacious lounge area with a wooden ceiling, large windows offering a view of the landscape, and a seating arrangement with a coffee table and chairs.
A bedroom with a large window, a bed, a chair, and a view of a lake and mountains.
A spacious bedroom with a large bed, wooden beams, a view balcony, and a rustic wall design.
A modern hotel with a rooftop pool, lush greenery, and a view of distant mountains.
A spacious living area with a large window offering a view of a mountainous landscape.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Carretera a Toluca-Saucos # 9, Valle de Bravo, MEX, 51200
  • Place, Valle de Bravo Dam
    ‪9 min walk‬
  • Place, El Molino Waterfall
    ‪17 min walk‬
  • Place, Sanctuary of Santa Maria Ahuacatlán
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a wooden headboard, a view of the outdoors, and a balcony with outdoor seating.

Standard Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Jetted Tub

A hotel room with two beds, wooden headboards, a small wooden table with a lamp, and a large abstract painting on the wall.

Deluxe Room, 2 Double Beds, Jetted Tub

7.6 out of 10
Good
(4 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

A bedroom with a bed, a wooden headboard, a nightstand, a bedside table, a large window with a view, and a wooden floor.

Deluxe Room, 1 King Bed, Jetted Tub

7.6 out of 10
Good
(5 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

A bedroom with a large bed, two armchairs, a wooden coffee table, and a view of trees through a window.

Junior Suite, 1 King Bed, Jetted Tub

  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

A hotel room with two wooden beds, a large abstract painting on the wall, and a balcony with a view of the countryside.

Superior Room, 2 Double Beds

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

A bedroom with a wooden ceiling, a bed, a table with chairs, and a view of a mountain and town through a window.

Superior Room, 1 King Bed

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Santa Rosa

This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a children's pool, and a 24-hour front desk are onsite.
Hotel Santa Rosa offers 39 accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. In-room massages and hair dryers can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
During your stay at Hotel Santa Rosa, you'll be within walking distance of Valle de Bravo Dam. Enjoy features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Indulge with Thai massages, body wraps, or reflexology at the spa
  • Amenities include a terrace and a vending machine
  • 14 minutes by foot from Valle de Bravo Dam and a 3-minute drive from El Molino Waterfall
There's a restaurant on site. WiFi is free in public spaces. Hotel Santa Rosa offers its guests a full-service spa, an outdoor pool, and a children's pool. Spa services, a terrace, and a vending machine are also featured at Hotel Santa Rosa. Free self parking is available.

This 3.5-star Valle de Bravo hotel is smoke free.

Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Santa Rosa Valle de Bravo
Santa Rosa Valle de Bravo
Hotel Santa Rosa Hotel
Hotel Santa Rosa Valle de Bravo
Hotel Santa Rosa Hotel Valle de Bravo

Hotel Santa Rosa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 147 out of 465 reviews
Rating 8 - Good. 170 out of 465 reviews
Rating 6 - Okay. 73 out of 465 reviews
Rating 4 - Poor. 39 out of 465 reviews
Rating 2 - Terrible. 36 out of 465 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

TERESA

Liked: Cleanliness, staff & service
Disliked: Amenities
Great view
Stayed 1 night in Jun 2022
Verified review

8/10 Good

Jiehua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good view, clean room. only issue is that the parking lot is a bit far
Stayed 1 night in Feb 2023
Verified review

8/10 Good

José Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
They need elevators from parking to rooms
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms. It was still in renovation so some noice. Also there is a street in front and down in the back so it can be noisy.
Stayed 5 nights in Sep 2022
Verified review

8/10 Good

ireri erendira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En lo general todo muy bien y la habitación también en excelentes condiciones,yo si volvería a regresar,mi permanencia fue de mi total agrado.. felicidades
Stayed 2 nights in May 2026
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities
Excelente propiedad
Stayed 2 nights in May 2026
Verified review

6/10 Okay

ENRIQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel aceptable, sin mayor comentario.. Incómodo pues no tiene elevedores y para trasladarse en el hotel se requiere subir y bajar. El acceso al estacionamiento es realmente incómodo (demasiadas escaleras). No hay forma de comunicase a la recepción del hotel desde las habitaciones; debe acudirse físicamente. Lo sugiero para un emergencia de hospedaje, lo cual además resulta caro.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

JONATAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
* Tienen un desorden en la administración de la propiedad, no cumplen con el tipo de habitación reservada, reserve una premium con Jacuzzi y me dieron una sencilla de la mitad del tamaño esperado y sin Jacuzzi( ver fotos) * Tienen un problema sistémico, ya que por lo menos a otros dos huéspedes no les cumplieron con él tipo de habitación reservada porque los vi quejándose en recepción. * Se nota que sobrevenden el hotel * El area de la alberca, entre los huéspedes y la falta de limpieza, esta muy sucia ... solo remueven la "nata" y la dejan así para que se siga usando... ni loco me meto * Aire acondicionado a la media hora dejó de funcionar y no pudieron resolverlo * El estacionamiento no tiene la capacidad correspondiente para todos los cuartos, si no alcanzas te toca dejarlo en la careterra * No se hacen responsables de sus errores, solo le echan la culpa a Hoteles.com/Expedia para justificar sus errores, darte una habitacion chica y te dan un "usted disculpe" ... * Soy Usuario de hoteles.com de 10+Años y es la primera ver que me toca vivir algo asi * La comida en el hotel cara y nada sobresaliente * Si tiene expectativas o algo que celebrar...no confiaría en este hotel...porque seguro te van a salir con algo desagradable Y asi puedo seguir ...una serie de fallas y eventos desafortunados propiciados por la pobre administración... y es una lástima porque el hotel tiene potencial.
Esto es lo que me dieron ...cuando yo pedi una habitación grande con Jacuzzi...que tiene el doble de costo
La sucio de la alberca que se reutiliza
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ríos Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un muy buen lugar para descansar, tiene una excelente vista al lago, un estacionamiento bastante amplio, yo recomiendo dejar el automóvil en el hotel y moverte en taxi al centro que esta a 15 minutos y el taxi lo puedes tomar justo frente al hotel, el personal super amable y atento en todo momento, sin duda regresaria al lugar
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Carola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El internet no es el mejor y en los cuartos no hay aire acondicionado Fuera de eso, todo estuvo bien
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Taniz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, gracias por su amabilidad.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Luis Enrique

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No, me cobraron una habitacion premium pero me dieron una habitacion basica, al llegar a ella me percate de ello, regresé y les comenté so habia habido algún error en la asignacion, se hablaron emtre ellos y me dijero que me pasarian a otra, que no era la premium pero que quizá me gustaria. Me dijeron que me cambiarian, pero tampoco lo hicieron, al dia siguiente al hacer checkout me dijo el encargado que me harian 20%de descuento a la siguiente visita, por el inconveniente. Lo que se me hace increible es que me cobrara una habitacion premium cuando no tenian. Considero un abuso
Stayed 1 night in Apr 2026
Verified review

8/10 Good

PAULINA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pues me fue bien sólo que en la habitación no había agua caliente
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Julio Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Si
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Edgar Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación excelente y muy buena vista a la presa de Valle de Bravo!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Juan Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien!! Cumple!! La atención es buena el lugar está limpio y tiene buenas instalaciones
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Claudio

El lugar
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

beatriz

Disliked: Property conditions & facilities
La habitación está descuidada con grietas, nada equipadas, como está al pie de carretera los ruidos no dejan dormir El personal de la recepción muy mala actitud, sobrevenden, no están capacitados para administrar un hotel.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Alexander

Todo bien
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
La habitación muy agradable y confortable. La vista que tiene el hotel hacia el lago y las montañas, muy padre. Las instalaciones son muy buenas. Tiene todas las amenidades necesarias.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy limpia, aunque se escucha mucho el ruido exterior y de las habítaciones de alado
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Ricardo

Liked: Amenities
Tienen aún mucho q arreglar
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Jaramillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PESIMO Restaurante

Todo bien, excepto el restaurante PESIMO, no tenían pasta de ningún tipo ya tienen una carta limitada y aparte no tienen todo y el mesero se molestó porque no quisimos pedir de lo que si tenían, mejor pásen la administración del restaurante a alguien que sepa, solo dediquense al hotel
Stayed 1 night in Jul 2025