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The Bay Suites - Entertainment Dist

2.5 star property

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Photo gallery for The Bay Suites - Entertainment Dist

Exterior
Family Condo | Terrace/patio
Signature Room | Living area
Business Condo | Living area
Family Condo

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
14 York St, Toronto, ON, M5J 0B1
  • Place, Scotiabank Arena
    ‪3 min walk‬
  • Place, Rogers Centre
    ‪5 min walk‬
  • Place, CN Tower
    ‪5 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪18 min drive‬

Room options

View all photos for Family Condo

Family Condo | Living area

Family Condo

  • City view
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for City Apartment

Egyptian cotton sheets, premium bedding, down duvets

City Apartment

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Condo

Family Condo | Living area

Family Condo

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room

Classic Room | Living area

Classic Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Signature Room

Signature Room | Living area

Signature Room

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Basic Studio

Egyptian cotton sheets, premium bedding, down duvets

Basic Studio

  • City view
  • 44 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Apartment

Full-sized fridge, microwave, oven, stovetop

Basic Apartment

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Panoramic Apartment

  • Lake view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for City Apartment

City Apartment | Living area

City Apartment

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Condo

Comfort Condo

Comfort Condo

  • Partial lake view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Single Bed

View all photos for Classic Condo

Classic Condo | Living area

Classic Condo

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Classic Apartment, 1 Queen Bed

  • Partial lake view
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Condo

Elite Condo

Elite Condo

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Bay Suites - Entertainment Dist

Apartments with kitchens, 3-minute walk to Scotiabank Arena
This smoke-free apartment building features self parking, laundry facilities, and express check-out. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. A Smart TV with digital channels and Netflix provide a bit of entertainment, and guests will also find comforts like Egyptian cotton sheets and a pillow menu.
The Bay Suites - Entertainment Dist offers 5 air-conditioned accommodations with washers/dryers and coffee/tea makers. These individually furnished accommodations have separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Smart televisions come with digital channels and Netflix. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

The Bay Suites - Entertainment Dist's great location gets high marks from our customers. During your stay, you're just a quick walk from Scotiabank Arena. You'll find features like laundry facilities and self parking (surcharge). This budget apartment building has 5 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer, and a dining area
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Self parking available for a fee
  • Amenities include laundry facilities and an elevator
  • Just a 3-minute walk from Scotiabank Arena and 7 minutes by foot from Ripley's Aquarium of Canada
The Bay Suites - Entertainment Dist offers its guests laundry facilities, express check-out, and an elevator. The front desk is open around the clock. For a fee, parking is available.

This Toronto apartment is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Parking on site (CAD 30 per night)
  • Limited on-site self parking

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels
  • Toaster
  • Toaster oven

Bedrooms

  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • Netflix
  • Smart TV with digital channels
  • Streaming services

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • Hardwood flooring in room
  • Lift (122 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Iron/ironing board

Location highlights

  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near an outlet shopping centre
  • Near the airport

Things to do

  • Winery tours nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 5 units
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The Suites Entertainment Dist
The Bay Suites Entertainment Dist
The Bay Suites - Entertainment Dist Hotel
The Bay Suites - Entertainment Dist Toronto
The Bay Suites - Entertainment Dist Hotel Toronto

The Bay Suites - Entertainment Dist Reviews

Reviews

6.4
Rating 10 - Excellent. 212 out of 777 reviews
Rating 8 - Good. 149 out of 777 reviews
Rating 6 - Okay. 133 out of 777 reviews
Rating 4 - Poor. 90 out of 777 reviews
Rating 2 - Terrible. 193 out of 777 reviews

7.0/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Sandra

Travelled with family
Some of the flooring in the kitchen and dining area was missing and had rugs over it but this also made the floor uneven and unsafe especially for my elderly aunt that was travelling with us. One of the windows in the bedroom was missing and was boarded up. Some of panels from the window blinds were missing and the bathroom floor was dirty.
Stayed 5 nights in Oct 2025

6/10 Okay

Maressa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The cleaning staff was amazing; the apartment was exceptionally clean. The kitchen was fully stocked. Just odd that they supplied coffee grounds but no way of brewing them; an espresso machine but no pods (or reusable pods); and a dishwasher but no cleaning detergent. It’s not that it was an expectation, but it would have been nice if these were communicated before our arrival. The staff were very helpful and quick to respond to questions via WhatsApp. The 2 negative experiences we had were with the processes on how to check-in and the parking. Firstly, it was not communicated that we had to check-in on an I-pad in a small hallway off the main lobby once we arrived; however the I-pad process itself was quite straightforward. It was also confusing that the welcome email called the front lobby staff “concierge” when really they were just building security staff. Secondly, it was confusing on where to find the parking garage and how to obtain the parking spot information. After spending a lot of money at another parking garage, we reached out to the staff via WhatsApp to ask about the parking spot. From there it was quite easy to obtain the parking spot. They should have stated in the email that you need to request a parking spot prior to your arrival.
Stayed 2 nights in Oct 2025

4/10 Poor

Ainsley

Disliked: Cleanliness, property conditions & facilities
Location and view from the balcony was great. Condo was not very clean, the pillows were yellowed and had marks on them, the baseboards and walls had splatter all over them and the bathroom smelled terribly of urine.
Gross pillows
Thick layer of dust
Unidentified splatter on bathroom wall, gross baseboards.
Stayed 3 nights in Oct 2025

6/10 Okay

Michael

Liked: Cleanliness, room comfort
We previously stayed in apartment 1806 which was fine but this apartment 2411 has a lot of things that needed replacing such as sagging sofa and bed, or repairing such as blinds that don't open. The location is great and fast Wi-Fi.
Stayed 3 nights in Oct 2025

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a good stay here! I was very nervous because of some of the bad reviews on here. Check in was pretty smooth. We had a beautiful view and it was a nice and clean place. I would stay here again! It is central to downtown so it is close to everything. I am happy to say my experience was positive.
Stayed 1 night in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in Sep 2025

2/10 Terrible

Lindsay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked this property through Expedia. When we arrived the additional bedding was still wet in the dryer, there was no second blanket even though it said you could use the sofa bed, the mirror in the front entrance was smashed and closet door didn’t close, there was no top sheet on the bed and it was wet in the dryer and had to be made, fridge was warm smelt gross and the freezer didn’t work, the front entrance flooring was broken and lifted not attached, none of the electrical plug ins in the bedroom worked or the lamp, the blinds were half broken and in the closet and you can see outside, there was no door on the bedroom and there was no hot water on Friday morning. The suite is disgusting and looks absolutely nothing like what was pictured or shown on Expedia when we booked it. It took me hours and hours on the phone, so much frustration, a ruined trip to Toronto, and a toll on my mental health before the issue was resolved almost a week later. Expedia finally provided a refund but not after a fight. All I can say is I’d never ever book again with them and whatever you do make sure you take videos and pictures of your accommodations, and if you have any issues tell the hosts in writing and contact Expedia. Document everything in writing!
Stayed 3 nights in Aug 2025

6/10 Okay

Milton

Travelled with family
Disliked: Property conditions & facilities
Hotel situated 5 minute walk from the riverfront and short walking distance to both Roger center and Scotia arena with plenty of shopping/eating places, and an additional bonus it was a short distance from Union station. The BAD was 1 working elevator for floor 1 thru 29, so it was very slow. The room was terrible though, a broken window covered with plywood in the main bedroom blocking views outside. The floors of the kitchen and parts of the living room was missing some of the flooring which made floor uneven causing tripping. Their solution was to patch it over with additional carpet. The sliding door for the window was off its track making it difficult to open
Stayed 8 nights in Oct 2025

2/10 Terrible

Collin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The light in bathroom broken, no toilet paper at all, mirror broken and on floor, lamps broken, ceiling falling apart, no cutlery, place was very dirty
Stayed 1 night in Oct 2025

4/10 Poor

Kenneth

Travelled with group
One window was broken and boarded up but had a gap at the top so caused cold air to come in. Floor was also damaged and not repaired properly, if at all. Also got informed only 2 days before our stay that we had to pay extra for cleaning . No mention off this was made when we booked.
Stayed 1 night in Sep 2025

6/10 Okay

Monikah

Disliked: Cleanliness, property conditions & facilities
Please ensure bed sheets and towels are clean and ready for guests. During my stay I had to wash the towels myself as they were sitting in a pile on the bathroom floor when I arrived. I would also recommend getting new pillows for the bed. Aside from a few housekeeping trouble areas, the overall stay was great and I would come again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Alba

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2025

6/10 Okay

Lindsay

Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Fast internet.
Stayed 2 nights in Sep 2025

4/10 Poor

Diane

Travelled with partner
Liked: Cleanliness
Our experience at this property is that it was very conveniently located. The building was fine however, the unit itself was below average. The floor was badly damaged, couch was not good at all, pillows were terrible. The bed was comfortable and the unit, washroom and kitchen were all clean. We received a receipt indicating that we have a room and parking and when we arrived had to pay additional money for the parking. All people we spoke with were very helpful. Instructions to get to our parking were beyond confusing and stressful . Security at the building was very good. We would not return to this unit in the future.
Stayed 2 nights in Sep 2025

4/10 Poor

Hillary

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Sarah

Disliked: Cleanliness

Not worth the money.

Communication wasn’t best. I had to wait an hour to be given the unit info to get access as security have no info. Hotel.com assistant on chat wasn’t the most helpful. The rooms flooring was broken and I had to take the rug to cover it as it was dangerously splintered. There was no WiFi and no kettle. The bathrooom was dusty and the filter in the dryer was full of dust. Carpet in the bedroom was very dirty. I informed the owner of this and was told bay suites would be in touch. They called once when I was asleep. Issues were never rectified. Not worth the money. Only good thing was distance from the station and waterfront.
Stayed 2 nights in Sep 2025

2/10 Terrible

Hillary

Disliked: Cleanliness, property conditions & facilities
The roo when I arrived and the toilet was clogged and overflowed. The customer service representative told me to send them photos on WhatsApp. They did not respond until 10:30pm, then never replied to my messages until I said I would be filing a complaint on Expedia. Completely unacceptable. The rooms are beat up, not well cleaned and as mentioned above, customer service is terrible until you threaten action.
Stayed 1 night in Sep 2025

4/10 Poor

Mikayel

Stayed 1 night in Sep 2025

8/10 Good

Heather

Stayed 3 nights in Sep 2025

6/10 Okay

Sean

Liked: Cleanliness, property conditions & facilities
Communication via email, Expedia and WhatsApp, concurrently, none of which was clear. Bathroom light didn't work, hall light flickering. Not bad but not great.
Stayed 1 night in Sep 2025

10/10 Excellent

Johanna

Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

4/10 Poor

Maureen

Travelled with group
Liked: Room comfort
Their was socks left in the openon floor..laundry in machine which was not a problem but hope the rewash....bathroom needs renovation....had no idwa I was to use what's app. I have it but only use when out of country..First bathrooom had a paper towel roll in bathrooom cut in half for toilet paper...no wonder it loook like it had flooded before as laminated warped....location was fantastic
Stayed 1 night in Sep 2025

2/10 Terrible

Spencer

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Blood on bedroom wall. Outlets in kitchen did not work and were visibly broken with exposed electrical work. Coffee maker not operational. All curtains in living room had been torn down, holes all in the ceiling where they were previously. Nice building, terribly managed unit. Would not recommend.
Stayed 1 night in Sep 2025

2/10 Terrible

DIMPLE

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Everything in the suite is broken, ripped, falling off, bathroom floors not cleaned after the previous guest use. sofa bed broken, 1 person slept on the floor even after paying all.
Stayed 1 night in Sep 2025