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Windsor Arms Hotel

5.0 star property
VIP Access

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Photo gallery for Windsor Arms Hotel

Ballroom
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Indoor pool
Cooked-to-order breakfast for a fee
Junior Suite, 1 King Bed with Sofa bed

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Housekeeping

Explore the area

Map
18 Saint Thomas St, Toronto, ON, M5S 3E7
  • Royal Ontario Museum
    ‪5 min walk‬
  • University of Toronto - St. George Campus
    ‪14 min walk‬
  • CF Toronto Eaton Centre
    ‪3 min drive‬
  • Toronto, ON (YYZ-Pearson Intl.)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 1 King Bed with Sofa bed, Corner

Suite, 1 King Bed with Sofa bed, Corner

Suite, 1 King Bed with Sofa bed, Corner

  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed with Sofa bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area

Suite, 2 Bedrooms

  • 93 sq m
  • Sleeps 6
  • 1 King Bed and 2 Large Twin Beds

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds

  • 144 sq m
  • Sleeps 4
  • 1 King Bed and 2 Queen Sofa Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • 88 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite, 2 Queen Beds

  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Shangri-La Toronto

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.8 out of 5, Exceptional, (1012)
The price is €397
for 1 room
includes taxes & fees
17 May - 18 May
Shangri-La Toronto

About this property

Windsor Arms Hotel

Victorian hotel with a full-service spa and a 24-hour health club
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge, and a sauna are onsite.
Windsor Arms Hotel offers 28 air-conditioned accommodations with minibars and espresso makers. These individually decorated and furnished accommodations include sofa beds. 55-inch LED televisions come with premium digital channels and Netflix. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Windsor Arms Hotel Spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
Our customers tell us they can't get enough of Windsor Arms Hotel's great location. During your stay, you're just a quick walk from Royal Ontario Museum. Free WiFi in public areas, a full-service spa, and an indoor pool are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast offered for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with manicures and pedicures, body treatments, or hydrotherapy at Windsor Arms Hotel Spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Royal Ontario Museum and 14 minutes by foot from University of Toronto - St. George Campus
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Windsor Arms Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. A sauna, spa services, and a terrace are also featured at the business-friendly Windsor Arms Hotel. For a fee, parking is available.

This Victorian Toronto hotel is smoke free.

Guests can enjoy cooked-to-order breakfast for a fee.
Courtyard Cafe - This restaurant serves brunch only.
The Living Room - This restaurant serves breakfast, lunch, and dinner.
Tea Room - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Filipino, French, Italian, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (CAD 60 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee: CAD 4 to 22 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Courtyard Cafe
  • Tea Room
  • The Living Room

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 50.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 45 lbs per pet
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for CAD 56.50 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 4 to 22 per person
  • Covered valet parking fee: CAD 60 per night (in/out privileges)
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 56.50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Windsor Arms
Windsor Arms Hotel
Windsor Arms Hotel Toronto
Windsor Arms Toronto
Windsor Arms Hotel Toronto
Windsor Arms Hotel Aparthotel
Windsor Arms Hotel Aparthotel Toronto

Windsor Arms Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 379 out of 581 reviews
Rating 8 - Good. 108 out of 581 reviews
Rating 6 - Okay. 50 out of 581 reviews
Rating 4 - Poor. 22 out of 581 reviews
Rating 2 - Terrible. 22 out of 581 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Will stay here again next time I’m in town
Stayed 1 night in Jan 2025

10/10 Excellent

Dorothy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Such a beautiful place to stay. Our room was clean and lovely. I loved the harp in our room and the complimentary champagne. The pool and sauna were gorgeous and empty when we went, which was amazing! Highly recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Maybe the best hotel I have ever stayed out. The attention to detail was incredible.
Stayed 2 nights in Nov 2024

10/10 Excellent

Josee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Regina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved Mo who helped us with everything!
Stayed 1 night in Dec 2024

10/10 Excellent

Rabia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stress free stay here.
Stayed 1 night in Nov 2024

10/10 Excellent

DAVID

Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
What a great stay. Jake at the front desk was so helpful and knowledgable during our stay, my sister wanted a photo with him before we left! The hotel room was beautiful and the high tea and food at Gatsby was amazing. The service was impeccable. We will be back!
Stayed 2 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff members were very friendly and helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Leah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Allison

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was wonderful. Service from the day we made our reservation till check in was perfect. We will definately be back. Thank you so much!!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful place! The rooms were large and lovely. The food was good. The service was impeccable.
Stayed 2 nights in Nov 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had the best stay here!!! It was a beautiful hotel and the customer service was excellent. It’s walking distance to shopping and food. Our kids LOVED the tea room!!!
Stayed 2 nights in Nov 2024

6/10 Okay

Tamara, Ottawa

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Great location, very interesting hotel, wonderful restaurant, and good food. I'm giving 100 stars for the saltwater pool—amazing! It's one of the best I've used in North America. The water is so warm, making it perfect for cold Toronto nights. However, the room was not as clean as expected for a five-star hotel. There were dust clumps in the closet, and overall, it didn't have a 'clean' smell. The bathroom could definitely use an update, with an old sink, a cracked countertop, and cracked flooring.However, The shower is good, with strong water pressure.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort

Both thumbs up, way up!

The staff at the Windsor Arms Hotel were exceptional! They were attentive to all our needs and treated us like family. We can honestly say that it was the best experience! We will be back!
Stayed 4 nights in Nov 2024

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

katharina

Travelled with family
Disliked: Property conditions & facilities
For the price of this hotel it was not as clean and efficient as cheaper hotels. Very run down in some areas - carpets full of stains, gross bathroom that needs work (clean cocking, paint etc) Room service very slow - outrageous prices. Promised a themed tea party and it not done - again the price was crazy for what we got. People nice that worked there, especially in the breakfast room.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff was absolutely amazing. We stayed in two different types of rooms. Very clean needs some upgrades/fixes in the junior suite we stayed in. The deluxe suite was in great condition. They added extra touches like complimentary champagne, homemade cookies/macaroons and fresh flowers. Has a cute tea room for breakfast and a Gatsby bar for drinks :) Would recommend.
Stayed 1 night in Nov 2024

8/10 Good

allison

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
The experience was 5*. I found the British and traditional style quite refreshing from modern hotels. The experience was very, very nice. They had my luggage put in the room. They gave me a tour of the property. It was a small bottle of Prosecco in my room to enjoy. Some cookies were delivered in the evening. I found the entire experience very very, relaxing and sophisticated. I would highly recommend this property.
Stayed 1 night in Nov 2024

8/10 Good

Marshall

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff are excellent. The hotel is a small gem. It has a lovely intimacy about it. The rooms are very high quality. The only downside is that if you are looking for a top-flight gym/spa facility, this isn't the place to go. It's a place to go for a quiet romantic stay in the city. Also, the TV package sucks. Does it really cost that much to bring in SportsNet and a higher quality cable service?
Stayed 1 night in Oct 2024

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
The property had a very unique eclectic old world charm. The staff was very welcoming and friendly. It’s a hidden gem!
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a perfect getaway night. Our suite was luxurious and comfy, the staff couldn’t have been kinder or more helpful. What a gem.
Stayed 1 night in Oct 2024