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Diamond Hotel

2.0 star property

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Room
Breakfast meal
Room
Garden
Beach

Reviews

6.4 out of 10

Popular amenities

  • Parking available
  • 24/7 front desk

Explore the area

View in a map
27 Croft Road, Torquay, England, TQ2 5UD
  • Place, Torre Abbey Sands
    ‪3 min walk‬
  • Place, Princess Theatre
    ‪8 min walk‬
  • Place, Torquay Marina
    ‪8 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪54 min drive‬

Room options

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Room

Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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Room

Room

  • Sea view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed
  • Free Wi-Fi

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Room

Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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View from property

Room

  • Sea view
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

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Room

Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bunk Bed and 1 Queen Bed
  • Free Wi-Fi

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Room

Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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Room

Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

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View from property

Room

  • Sea view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed
  • Free Wi-Fi

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Room

Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds
  • Free wired internet

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Room

Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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Room

Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Diamond Hotel

This smoke-free hotel features self parking, a 24-hour front desk, and free WiFi in public areas. Other amenities include multilingual staff assistance. Weekly housekeeping is available.
Diamond Hotel offers 46 accommodations. Housekeeping is provided weekly.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Diamond Hotel, you're just a quick walk from Greek Orthodox Church of Saint Andrew. Enjoy features like free WiFi in public areas and self parking (surcharge).
  • Free WiFi in some public areas
  • Self parking available for a fee
  • Amenities include a multilingual staff
  • Just a 5-minute walk from Greek Orthodox Church of Saint Andrew and 7 minutes by foot from Jungle Journey Adventure Golf
Diamond Hotel offers its guests multilingual staff. Public spaces have free WiFi. Parking is available for a fee.

This Torquay hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site self parking

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • No lift

More

  • Smoking not allowed

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay

Diamond Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 63 out of 313 reviews
Rating 8 - Good. 94 out of 313 reviews
Rating 6 - Okay. 51 out of 313 reviews
Rating 4 - Poor. 42 out of 313 reviews
Rating 2 - Terrible. 63 out of 313 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities
The staff was excellent very friendy and keen to help Would like to see this hotel offering breakfast an maybe an evening bar as the views are stunning
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

sukhwinder

Liked: Cleanliness, staff & service, amenities
Excellent service by Hotel Staff
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Chandan

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Yvonne

Disliked: Staff & service, property conditions & facilities
I was s bit worried staying there as a single traveller
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Sam

Disliked: Cleanliness
Hotel was basic and tidy and reasonably priced. However, it is in need of modernisation and the cleanliness could be better. For example, I had to clean the light switch after entering the room. They have also just opened the swimming pool which is a bonus and a basic breakfast is included.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service
Required a lot of up and down climbing to get around
Stayed 4 nights in Sep 2025
Verified review

6/10 Okay

Nick

Liked: Staff & service
Great staff really helpful. However hotel is a bit shabby. No food or drink available . Shower a bit temperamental.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore the bad reviews. This is the second year running I’ve came here with my children. The hotel is clean and the staff are really polite and helpful it’s cheaper than the other hotels in the area as it’s being refurbished the rooms are decent and lovely views if you get a sea room.
Stayed 3 nights in Aug 2025
Verified review

4/10 Poor

Jason

Disliked: Property conditions & facilities, room comfort

Good location, bad room.

Great location for festival. Large balcony with good views. Bed on slope so uncomfortable and room smelt funny. No hand wash.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Matt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities.
Stayed 2 nights in Jun 2025
Verified review

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was terrible we had to wait for a room. The life was out of order the TV was not working we left early shocking hotel would not recommend to anyone.
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Donna

Horrible
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Carmen

Liked: Staff & service, amenities, property conditions & facilities
The hotel is a lovely place, the staff was friendly and very helpful. On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!
Stayed 2 nights in May 2024
Verified review

4/10 Poor

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap as chips, which is why I booked it. But the room was dingy. Lots of areas badly in need of maintenance and the icing on the cake was a badly chipped mug provided to make coffee.
Chipped cup in room for tea and coffee
View from the room
Damaged leaky bath
Stayed 1 night in Jul 2025
Verified review

8/10 Good

TOM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Basic but worked for me.

Basic hotel with a really friendly reception worker who was great. Brilliant view from the balcony.
Stayed 1 night in Jun 2023
Verified review

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
We took one look and walked away didn’t stay ! Just didn’t like the hotel or the vibe of it . Very run down
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

AnnMarie

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked from sept 18-28 but left after 4 days and they would not give us a refund They said we’d have to contact Expedia to get a refund
Stayed 11 nights in Sep 2025
Verified review

8/10 Good

Raju

Liked: Staff & service, room comfort
Over all it’s ok only the shower pressure is to low need to repair or adjust room 34
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Marek

Liked: Staff & service
hotel is old and i think it needs a complete refurb
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Kirsty

we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry
Stayed 2 nights in Dec 2023
Verified review

2/10 Terrible

Mandy

Disliked: Cleanliness, amenities, property conditions & facilities
Im sure this place is nothing more than a drug den, no body on reception, police presence, dirty shabby looking building
Stayed 1 night in May 2025
Verified review

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only nice thing was the view from the room window. Didnt get any sleep due to noisey residents partying until atleast 4am. Hotel desperately needing refurbishing depressive downstairs reception and dining areas. Website very misleading with facilities as there was no bar and no parking This hotel should be closed down as definitely not fit for purpose
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Tammy

Disliked: Property conditions & facilities, room comfort

Not the best by any means

We booked this for just a night away, we saw only 1 staff member (lady on reception) very helpful but other then that we saw no-one, the room we had was clean but very dated, toilet didnt flush properly,the lino on the floor wasnt fitted properly and had bubbles-persumable from an old leak, beckfast was free but the dining area put us off so decided against it, its a shame because it could be a lovely hotel if it had monry invested to make it more upto date. We visut torquay every few months but we wont be visiting this hotel again.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Richard

Charges for parking outragous
Stayed 4 nights in Jul 2025
Verified review

2/10 Terrible

Madhan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They can improve but need to be honest

no information on refurbishment work about the property
Stayed 1 night in May 2025