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Grand Hotel de l'Opera, BW Premier Collection

4.0 star property

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Photo gallery for Grand Hotel de l'Opera, BW Premier Collection

Exterior
Bar (on property)
Meeting facility
Courtyard
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Room service
  • Housekeeping

Explore the area

View in a map
1 Place Du Capitole, Toulouse, Haute-Garonne, 31000
  • Place du Capitole
    ‪1 min walk‬
  • Capitole de Toulouse
    ‪1 min walk‬
  • Basilica of Saint-Sernin
    ‪6 min walk‬
  • Toulouse (TLS-Blagnac)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking, Bathtub

Classic Room, 1 Double Bed, Non Smoking, Bathtub

Classic Room, 1 Double Bed, Non Smoking, Bathtub

9.2 out of 10
Wonderful
(13 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Exclusive Room, 1 King Bed, Non Smoking

Exclusive Room, 1 King Bed, Non Smoking

Exclusive Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(33 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

Grand Hotel de l'Opera, BW Premier Collection

Victorian hotel with a 24-hour front desk and a bar
This smoke-free hotel features a bar/lounge, a snack bar/deli, and self parking. WiFi in public areas is free. Other amenities include conference space, concierge services, and dry cleaning.
Grand Hotel de l'Opera, BW Premier Collection offers 55 air-conditioned accommodations with minibars and safes. Select Comfort beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Grand Hotel de l'Opera, BW Premier Collection. During your stay, you're just a quick walk from Place du Capitole. Features include free WiFi in public areas, plus a bar and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Place du Capitole and Capitole de Toulouse
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1561 square feet (145 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Grand Hotel de l'Opera, BW Premier Collection. For a fee, parking is available.

This 4-star Toulouse hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 16.30 per day)
  • Parking on site (EUR 16.30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 24 per person
  • A bar/lounge
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,561 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Self parking fee: EUR 16.3 per day
  • Nearby parking fee: EUR 16.3 per day (16 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g., directions). For any questions, please contact the property using the information on the booking confirmation.
This property's wellness area (steam room and sauna) is open from 10 AM to 7:30 PM Monday-Saturday, except Wednesday (open until 6:30 PM). The wellness area is closed on Sunday.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.
Property Registration Number FR5079880358
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Grand de l'Opéra
Grand de l'Opéra Toulouse
Grand Hôtel de l'Opéra
Grand Hôtel de l'Opéra Toulouse
Grand Hotel Toulouse
Grand Hôtel l'Opéra Toulouse
Grand Hôtel l'Opéra
Grand l'Opéra Toulouse
Grand l'Opéra
Grand Hôtel de l'Opéra
L'opera, Bw Premier Collection
Grand Hotel de l'Opera, BW Premier Collection Hotel
Grand Hotel de l'Opera, BW Premier Collection Toulouse
Grand Hotel de l'Opera, BW Premier Collection Hotel Toulouse

Grand Hotel de l'Opera, BW Premier Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 545 out of 944 reviews
Rating 8 - Good. 265 out of 944 reviews
Rating 6 - Okay. 79 out of 944 reviews
Rating 4 - Poor. 30 out of 944 reviews
Rating 2 - Terrible. 25 out of 944 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Liked: Cleanliness, amenities, property conditions & facilities
Grea
Stayed 2 nights in Jun 2025

10/10 Excellent

Jo Ann

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location and beautiful room. Helpful staff.
Stayed 2 nights in May 2025

10/10 Excellent

Dayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and a superb room.
Stayed 1 night in Jun 2025

2/10 Terrible

dean

Travelled with partner
Disliked: Staff & service, property conditions & facilities
My second stay over the past week wasn't an improvement. Upon checkin a member of staff run off with one of our bags, trying to take it to another room. the reception staff barely reacted - it had cash and passports in it, I'd have expected that to be taken seriously. Our initial room was superb, but we noticed a leak in the ceiling and were moved to a much poorer room. this hotel, and particularly its staffing, needs a lot of work.
Stayed 1 night in May 2025

10/10 Excellent

Jean louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Hotel de l’Opera is a nice hotel in a great location. My hotel room was spacious enough and well appointed. The hotel has an old charm. It is centrally located so it is easy to walk to most interesting areas of town. That is important because driving in the area is difficult. However there is a big underground parking next to the hotel and the hotel makes you benefit from a discounted rate.
Stayed 1 night in May 2025

10/10 Excellent

Jeannemarie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is stunning and is perfectly located in Toulouse's plaza. It is beautifully decorated and very clean. The individuals that work the reception desk are extremely helpful and cheerful.
Stayed 5 nights in May 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful well located hotel. Great staff and nice rooms. Our only caution is many rooms are accessed only by stairs and for older folks might be a chore. Parking is accrosd the street but it’s not easy to access and again you have to take your luggage up a flight of stairs to get out of the parkade.
Stayed 1 night in May 2025

10/10 Excellent

julie

Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Mixed Feelings

It’s hard for me to rate this hotel because I had two very different impressions. I chose to stay here because I prefer hotels in old, historic buildings with some “old world” charm, and Grand Hotel de l’Opera seemed fit the bill. I had chosen a “Classic” room in the least expensive category, it looked nice in the pictures and I didn’t mind a smaller room since I traveled alone. When I opened the door to room- one the first floor- I was struck by a really bad smell, like damp cellar combined with grandma’s old basement. It looked beautifully decorated but was really dark because of the very small window (looked much brighter in the pictures). I honestly got a feeling of panic at the thought of sleeping in there for two nights. I’m someone who travels often, very easy going and adaptable to most situations, and this was the first time I have ever asked to change rooms. The staff was lovely and very helpful in every way. I was told there were very few other rooms available and finally I ended up in a king suite on the second floor, which was the total opposite of the first room- big, bright and beautiful and no bad smells whatsoever. Wonderful! However, I obviously didn’t need such a large room, and I ended up having to pay much more for the upgrade- way above my budget- but I felt I had no choice. In retrospect, had I known beforehand what to expect I would have chosen a different hotel.
Stayed 2 nights in May 2025

4/10 Poor

dean

Travelled with partner
Disliked: Cleanliness, amenities
Hotel is very old, but nice. However it has seen better days. On our visit our room was above a staircase with a broken toilet at the bottom, so the hallway smelled disgusting. Being led past this when we checked in was ridiculous as it was very obvious. Everything else was ‘ok’ except a visit to the bar, where we asked for a gin martini and were served a straight gin, in a highball glass with ice. I don’t think the barman knew what it was. It was so bad it was funny, so we didn’t complain.
Their ‘martini’
Stayed 1 night in May 2025

10/10 Excellent

Lydia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Somethings are a little old, like the aircon. But the hotel is so lovely it doesn’t matter.
Stayed 1 night in May 2025

10/10 Excellent

Vladimir

Stayed 2 nights in May 2025

10/10 Excellent

Joyce Harmon

Liked: Amenities
The staff spoke English very well and very helpful👌
Stayed 5 nights in May 2025

10/10 Excellent

Jean-Paul

Stayed 3 nights in May 2025

8/10 Good

Gayle

Travelled with partner
The Opera Hotel was beautifully decorated and in a good central location around the corner from Place Capitol. The staff was helpful and polite. We enjoyed our stay in Toulouse very much!
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Timothy Edward, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful older hotel property in the heart of Toulouse. Great location if you won't have a car because the entire City core is accessible on foot or by public transportation. Very walkable neighborhood for dining, drinking, or shopping. The less tourist oriented neighborhoods are a 20 minute walk. Rooms are comfortable and well appointed for an older hotel. Very nice bed. Fantastic, helpful and friendly staff will take very good care of you.
Stayed 1 night in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel
Stayed 1 night in Apr 2025

6/10 Okay

Julie

Travelled with group
Liked: Amenities
The Hotel itself was very nice however I was given a room (Aida) that was below ground level. There was a terrible odor in the hallway and was detectable in the room itself. I reported this to the front desk and all they did was spray a citrus scent which actually made it worse. Be aware of this level it obviously has a serious problem and possibly health issue!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Adriana

Stayed 1 night in Apr 2025

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little old, but that adds to the charm. Overall a good experience and a good location for your stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Louis And Agnes

Stayed 1 night in Mar 2025

10/10 Excellent

NEIL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel very friendly
Stayed 2 nights in Apr 2025

10/10 Excellent

JULIA

Liked: Cleanliness, property conditions & facilities, room comfort

Great place to stay

The hotel is very charming and the staff are really helpful, kind, and friendly. I felt very welcome there. The location is super central, easy to get to, and walkable to all the main tourist spots, with great restaurants right nearby. I really appreciated that they stored my luggage after checkout until I had to go to the airport. I would definitely stay there again on my next visit.
Stayed 3 nights in Mar 2025

10/10 Excellent

LuAnn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025