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Hôtel Héliot, Cosy Places by Charme & Caractère

3.0 star property

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Photo gallery for Hôtel Héliot, Cosy Places by Charme & Caractère

A hotel with a sign reading "Hotel Héliot" and a balcony with decorative iron railings.
A wooden staircase with a black metal railing and a light fixture on the wall.
A room with a patterned armchair, a table with a potted plant, and a window with a view.
A hotel room with two beds, a desk, a chair, and a window with curtains.
A brick building with a sign reading "Hotel Héliot."

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Room service

Explore the area

View in a map
3 Rue Heliot, Toulouse, Haute-Garonne, 31000
  • Place, Capitole de Toulouse
    ‪6 min walk‬
  • Place, Place du Capitole
    ‪8 min walk‬
  • Place, Basilica of Saint-Sernin
    ‪9 min walk‬
  • Airport, Toulouse (TLS-Blagnac)
    ‪17 min drive‬

Room options

View all photos for Comfort Double Room

A hotel room with a bed, a desk with a chair, a television, a fireplace, and a mirror.

Comfort Double Room

9.4 out of 10
Exceptional
(11 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with a bed, a desk with a flat-screen TV, a fireplace, and a view of the outside.

Standard Room, 2 Single Beds

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with a green patterned carpet, a beige sofa, a dining area with a table and chairs, and two wall-mounted lamps.

Superior Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Double Confort

Premium bedding, desk, laptop workspace, blackout curtains

Double Confort

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Hôtel Héliot, Cosy Places by Charme & Caractère

This smoke-free hotel features a restaurant, self parking, and concierge services. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance, and ATM/banking services are onsite.
Hôtel Héliot, Cosy Places by Charme & Caractère offers 12 air-conditioned accommodations with fireplaces and complimentary newspapers. Beds feature premium bedding. 80-cm flat-screen televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hôtel Héliot, Cosy Places by Charme & Caractère. During your stay, you're just a quick walk from Garonne. Free WiFi in public areas, a restaurant, and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 3-minute walk from Place Wilson and 7 minutes by foot from Capitole de Toulouse
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. An airport shuttle at scheduled times and an area shuttle are available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hôtel Héliot, Cosy Places by Charme & Caractère. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Toulouse hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM.
Hôtel Héliot, Cosy Places by Charme & Caractère has a restaurant on site.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 17 per day); reservations required
  • Return airport shuttle (surcharge) from 6 AM to 11 PM at scheduled times
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Secured parking on site (EUR 17 per night)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 9.50 for adults and EUR 9.50 for children
  • A restaurant
  • Hosted evening meal available daily for a fee of EUR 15.50; reservation required

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 9.50 for adults and EUR 9.50 for children
  • Airport shuttle fee: EUR 9 per person (one-way)
  • Airport shuttle fee per child: EUR 9 (one-way), (up to 18 years old)
  • Secured self parking fee: EUR 17 per night
  • Nearby parking fee: EUR 17 per day (98 ft away)
  • Hosted evening meal: EUR 15.50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests should be aware that a cat reside at this property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Heliot Hotel Toulouse
Héliot Toulouse
Hôtel Héliot
Hôtel Héliot Toulouse
Héliot
Hôtel Héliot
Hôtel Héliot Cosy Places by Charme Caractère
Hôtel Héliot, Cosy Places by Charme & Caractère Hotel
Hôtel Héliot, Cosy Places by Charme & Caractère Toulouse
Hôtel Héliot, Cosy Places by Charme & Caractère Hotel Toulouse

Hôtel Héliot, Cosy Places by Charme & Caractère Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 255 out of 400 reviews
Rating 8 - Good. 117 out of 400 reviews
Rating 6 - Okay. 17 out of 400 reviews
Rating 4 - Poor. 6 out of 400 reviews
Rating 2 - Terrible. 5 out of 400 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here and wish our travel plans had us staying longer. Spacious rooms and such a warm welcoming atmosphere. We hope to be back.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Leif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great independent hotel with a location that's hard to beat if you are using the train and want to experience the downtown core of Toulouse. Really well situated.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Lovely room. Nice breakfast. Host was very nice and helpful.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was fresh with baguettes croissants yogurt and coffee but no fruit-all excellent
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming room ,walkable restaurants , warm easy check in and out.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Hotel Heliot. The staff were warm and welcoming, providing an early check-in after our overnight flight from Canada. The location is excellent, near the city centre but just metres from an express bus to the airport and within easy walking distance of the train station. Breakfast was very good. We would stay again without hesitation.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Host was helpful, attentive and courteous and nothing was too much trouble for him. Location was very good. However, this is not a 3 star hotel; it’s more like a good B&B. Four stories with no lift and only a spiral staircase. Breakfast limited to very basic continental (ie bread, coisants, jam and yoghurt).
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

MARK

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful spotless room!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly reception, clean tidy room and firm beds
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and comfortable small hotel in an ideal location for exploring Toulouse. The people were friendly and helpful. Would stay there again.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location. The owner who runs the hotel was extremely helpful and accommodating would definitely stay again.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner was extremely accommodating and welcoming. The room was spacious, comfortable and lovely. The location was amazing with abundant public transportation, shopping and restaurants within walking distance. We were only there for one night but would love to return again soon.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

The hotel staff was very friendly and accommodating. The room was very clean, comfortable and well located in the city. Parking as easy. Would definitely stay again
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient stay
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure parking a block down the street. Staff was super helpful and fantastic. Very close to metro easy walking distance to center. Rooms are comfortable and spacious.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is lovely and nicely situated. The Aéroport bus is right around the corner as well. Be aware there is no lift.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value! Attentive host.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

rita

Great location, antique decor, friendly staff. Highly recommend.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Location,location,location. Our host was most obliging and helpful.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy to have found Hotel Heliot. It is well situated, clean and comfortable. The staff are very helpful and pleasant, and make you feel at home .
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and Spacious Hotel in Convenient Location

We were there for only one night, but our stay was made all the better by the graciousness of the manager, the tasty breakfast, and the comfortable and spacious accomodations. The hotel is conveniently located to the train station and the capitol center area. We highly recommend this hotel.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location

The location is amazing. The bedrooms feel a bit dated but are clean. Bathrooms renovated. Absolutely charming host, very helpful. Overall, I would absolutely stay here again if I go back to Toulouse
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful experience! The hotel was lovely and in an excellent location. They were very warm and welcoming. I highly recommend!!
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to provide parking although we hadn't booked it. Very friendly and helpful. Hotel in a nice area and very close to restaurants.
Stayed 1 night in Oct 2024