See all properties

Hôtel Héliot, Cosy Places by Charme & Caractère

3.0 star property

Choose dates to view prices

Photo gallery for Hôtel Héliot, Cosy Places by Charme & Caractère

Exterior
Staircase
Standard Room, 2 Single Beds
Reception
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Breakfast available
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
3 Rue Heliot, Toulouse, Haute-Garonne, 31000
  • Place, Capitole de Toulouse
    ‪6 min walk‬
  • Place, Basilica of Saint-Sernin
    ‪7 min walk‬
  • Place, Place du Capitole
    ‪8 min walk‬
  • Airport, Toulouse (TLS-Blagnac)
    ‪13 min drive‬

Room options

View all photos for Comfort Double Room

Premium bedding, desk, laptop workspace, blackout curtains

Comfort Double Room

9.2 out of 10
Wonderful
(10 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Premium bedding, desk, laptop workspace, blackout curtains

Superior Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

Hotel Innes by HappyCulture

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 464 reviews
Hotel Innes by HappyCulture

About this property

Hôtel Héliot, Cosy Places by Charme & Caractère

Hotel with a restaurant, a quick walk to Place Wilson
This smoke-free hotel features a restaurant, self parking, and concierge services. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance, and ATM/banking services are onsite.
Hôtel Héliot, Cosy Places by Charme & Caractère offers 12 air-conditioned accommodations with fireplaces and complimentary newspapers. Beds feature premium bedding. 80-cm flat-screen televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hôtel Héliot, Cosy Places by Charme & Caractère. During your stay, you're just a quick walk from Garonne. Free WiFi in public areas, a restaurant, and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 3-minute walk from Place Wilson and 7 minutes by foot from Capitole de Toulouse
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. An airport shuttle at scheduled times and an area shuttle are available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hôtel Héliot, Cosy Places by Charme & Caractère. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Toulouse hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM.
Hôtel Héliot, Cosy Places by Charme & Caractère has a restaurant on site.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 17 per day); reservations required
  • Return airport shuttle (surcharge) from 6 AM to 11 PM at scheduled times
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Secured parking on site (EUR 17 per night)
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 9.50 for adults and EUR 9.50 for children
  • A restaurant
  • Hosted evening meal available daily for a fee of EUR 15.50; reservation required

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 9.50 for adults and EUR 9.50 for children
  • Airport shuttle fee: EUR 9 per person (one-way)
  • Airport shuttle fee per child: EUR 9 (one-way), (up to 18 years old)
  • Secured self parking fee: EUR 17 per night
  • Nearby parking fee: EUR 17 per day (98 ft away)
  • Hosted evening meal: EUR 15.50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests should be aware that a cat reside at this property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Heliot Hotel Toulouse
Héliot Toulouse
Hôtel Héliot
Hôtel Héliot Toulouse
Héliot
Hôtel Héliot
Hôtel Héliot Cosy Places by Charme Caractère
Hôtel Héliot, Cosy Places by Charme & Caractère Hotel
Hôtel Héliot, Cosy Places by Charme & Caractère Toulouse
Hôtel Héliot, Cosy Places by Charme & Caractère Hotel Toulouse

Reviews

Hôtel Héliot, Cosy Places by Charme & Caractère Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 237 out of 376 reviews
Rating 8 - Good. 114 out of 376 reviews
Rating 6 - Okay. 15 out of 376 reviews
Rating 4 - Poor. 5 out of 376 reviews
Rating 2 - Terrible. 5 out of 376 reviews

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and comfortable small hotel in an ideal location for exploring Toulouse. The people were friendly and helpful. Would stay there again.
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The management is wonderful! Very delightful, very French hotel. Big room. We were taken care of like long, lost children. I will always smile when I think of Heliot. Its location is very useful for wandering the old town, but also about 10 minutes walk to the train station (But it is not in a 'train station' kind of neighborhood). If you have a car, let them know ahead of time to arrange parking.
Stayed 3 nights in May 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Frederick

Liked: Cleanliness, amenities, property conditions & facilities
For my stay in Toulouse I initally booked a different hotel that I found out later was part of a global chain. I didn't want that, so I changed to Hôtel Héliot. I had read some nice reviews and it was recommended in an online travel article. It did not disappoint; I enjoyed my three-night stay. Hôtel Héliot is a boutique hotel that is family-run. The man running the hotel was always pleasant and personable, and very attentive. My room was a good size, with bedroom nook, living area with hide-a-bed sofa if needed, and a fairly large bathroom. This was unique, in my experience, for a boutique hotel. The hotel is next to a Metro stop which made it really convenient when traveling by train. It is only a several minutes from the main tourist area, numerous dining and shopping options. Also, Marché Victor Hugo is nearby if you want to pick up fresh fruit, vegetables, meats and cheese. And if you like buttery, flakey croissants I really liked the ones at Les Frères Chapelier, two long blocks away. Overall Hôtel Héliot is a pleasant and convenient place to stay to enjoy Toulouse.
Stayed 3 nights in May 2025

10/10 Excellent

Cornel, Brentwood

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2025

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Location,location,location. Our host was most obliging and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location

The location is amazing. The bedrooms feel a bit dated but are clean. Bathrooms renovated. Absolutely charming host, very helpful. Overall, I would absolutely stay here again if I go back to Toulouse
Stayed 2 nights in Mar 2025

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building, excellent friendly service, but towels weren't the fluffiest!
Stayed 2 nights in Jan 2025

10/10 Excellent

Amy, Fullerton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The owner of this hotel goes out of his way to ensure an enjoyable stay. Beds are comfortable. Easy access to train, sights, dining and metro. Very clean.
Stayed 7 nights in Jan 2025

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

I booked this hotel because of its proximity to the center of town and our rental car pick-up location. We found it to be well-serviced and clean. The staff was extremely friendly and helpful with recommendations. We will stay again next time in Toulouse.
Stayed 1 night in Jan 2025

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator but to be expected in an old building. Room was good. Personnel friendly. They have parking but someone has to go with you every time you go to the car in order to unlock the gate. Area was good. Walked to lots of shopping.
Stayed 2 nights in Nov 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to provide parking although we hadn't booked it. Very friendly and helpful. Hotel in a nice area and very close to restaurants.
Stayed 1 night in Oct 2024

2/10 Terrible

Gregory, Dana Point

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location. The owner who runs the hotel was extremely helpful and accommodating would definitely stay again.
Stayed 1 night in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a great location. Host was really friendly and gave us some.good dining suggestions. Room was clean and a good size for our family. Pull out bed wasnt very comfortable and room was on a slope. Didn't love the water saving shower head. Overall really enjoyed our stay and would stay at this hotel again.
Stayed 2 nights in Aug 2024

6/10 Okay

Antonio, Quebec

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Even though this is a 3 star hotel, you still have some expectations. The furniture and walls have obvious damage (holes on the walls) that need to be fixed. There is no functional safe in the room (there is physically one in the room it just does not work) because and I quote: the hotel is a safe space. The telephone in the room does not function because and I quote again: people do not use it anymore The location is good if you visiting the downtown core, the room was made promptly and the staff was friendly but for me is a hard pass in the future
Stayed 6 nights in Sep 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient just no elevator. Staff extremely nice and helpful!!!
Stayed 1 night in Sep 2024

4/10 Poor

Nancy

Liked: Cleanliness
Stayed 1 night in Aug 2024

4/10 Poor

Sophie Hacker

Stayed 1 night in Jul 2024

10/10 Excellent

Thinh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location thats close to everything. Airport bus drops and picks you up right in front of the hotel for 9 euros. The host Fred is so friendly and helpful
Stayed 3 nights in Jul 2024

10/10 Excellent

AMY, LANSING

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful experience! The hotel was lovely and in an excellent location. They were very warm and welcoming. I highly recommend!!
Stayed 2 nights in Jul 2024

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal For This Tourist

Stayed 5 nights in Jun 2024

10/10 Excellent

James

Stayed 1 night in Jun 2024

2/10 Terrible

Kenneth

My arrival was delayed beyond my control and they said no checkins after 10pm and said they were holding half the full rate as deposit even though I was only going to be less than 1 hour late. As a result I had to scramble around looking for a last minute hotel. Even if it is their policy, they need to have some judgement in cases like this.
Stayed 1 night in Jun 2024