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Mama Shelter Toulouse

4.0 star property

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Photo gallery for Mama Shelter Toulouse

A restaurant with a checkered floor, wicker furniture, and a ceiling with motivational text.
Restaurant
A modern interior with wooden display cases, a central wooden cabinet, and geometric ceiling patterns.
A building facade with arched windows, white columns, and a balcony with balustrades.
A bartender at a bar with a patterned wall and a television screen in the background.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
54-56 Boulevard Lazare Carnot, Toulouse, Haute-Garonne, 31000
  • Place, Capitole de Toulouse
    ‪5 min walk‬
  • Place, Place du Capitole
    ‪6 min walk‬
  • Place, Basilica of Saint-Sernin
    ‪11 min walk‬
  • Airport, Toulouse (TLS-Blagnac)
    ‪18 min drive‬

Room options

View all photos for LARGE MAMA DOUBLE

A modern hotel room with a bed, bedside table, lamp, and a view of the city through the window.

LARGE MAMA DOUBLE

8.0 out of 10
Very good
(2 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for MEDIUM MAMA DOUBLE

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

MEDIUM MAMA DOUBLE

8.4 out of 10
Very good
(21 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for SMALL MAMA DOUBLE

A hotel room with a bed, a bedside table, a lamp, and a curtain.

SMALL MAMA DOUBLE

8.8 out of 10
Excellent
(11 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for XXL MAMA TERRACE

A table with a lamp, a portable speaker, a coffee maker, and a plate with sugar cubes and a card.

XXL MAMA TERRACE

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for XXL MAMA FAMILY

A hotel room with a red accent wall, a bed with white bedding, a wooden bench, a wall-mounted coat rack, and a hanging light fixture.

XXL MAMA FAMILY

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for LARGE MAMA DOUBLE ACCESSIBLE

A modern hotel room with a bed, a bathroom with a round mirror, and a small table with a pizza.

LARGE MAMA DOUBLE ACCESSIBLE

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for XXL MAMA

XXL MAMA

XXL MAMA

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for MEDIUM MAMA TWIN

Premium bedding, pillow-top beds, in-room safe, desk

MEDIUM MAMA TWIN

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Mama Shelter Toulouse

This smoke-free hotel features a restaurant, 2 bars/lounges, and a rooftop terrace. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk, and multilingual staff assistance. Change of towels is available on request.
Mama Shelter Toulouse offers 120 accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they can't get enough of the helpful staff at Mama Shelter Toulouse. During your stay, you're just a quick walk from Théâtre de la Cité. You'll find features like free WiFi in public areas, plus 2 bars and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include 4 meeting rooms, a multilingual staff, and an elevator
  • Within a 10-minute walk of Place du Capitole and Saint Etienne Cathedrale
  • Pets welcome for free (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 4 meeting rooms available. A rooftop terrace, multilingual staff, and dry cleaning/laundry services are also featured at Mama Shelter Toulouse.

This 4-star Toulouse hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Mama Shelter Toulouse has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 21 for adults and EUR 10 for children
  • 2 bars/lounges
  • A restaurant

Things to do

  • Bicycle storage

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service

Business services

  • 4 meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 5 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 21 for adults and EUR 10 for children
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This hotel caters to LGBTQ+ guests.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mama Shelter Toulouse Hotel
Mama Shelter Hotel
Mama Shelter
Hotel Mama Shelter Toulouse Toulouse
Toulouse Mama Shelter Toulouse Hotel
Hotel Mama Shelter Toulouse
Mama Shelter Toulouse Hotel
Mama Shelter Hotel
Mama Shelter
Hotel Mama Shelter Toulouse Toulouse
Toulouse Mama Shelter Toulouse Hotel
Hotel Mama Shelter Toulouse
Mama Shelter Toulouse Toulouse
Mama Shelter Toulouse Hotel
Mama Shelter Hotel
Mama Shelter
Hotel Mama Shelter Toulouse Toulouse
Toulouse Mama Shelter Toulouse Hotel
Hotel Mama Shelter Toulouse
Mama Shelter Toulouse Toulouse
Mama Shelter Toulouse Hotel
Mama Shelter Toulouse Toulouse
Mama Shelter Toulouse Hotel Toulouse

Mama Shelter Toulouse Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 398 out of 561 reviews
Rating 8 - Good. 108 out of 561 reviews
Rating 6 - Okay. 38 out of 561 reviews
Rating 4 - Poor. 10 out of 561 reviews
Rating 2 - Terrible. 7 out of 561 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great at Mama Shelter!!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Cheryl Baylon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Staff..
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Yngve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice and well located. I liked the personnel, especially in the reception. The rooftop was nice. The breakfast room was less exciting, but more of a standard hotel
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Sandrine

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect !
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Valeriu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean and comfortable rooms, welcoming personnel, good bar and restaurant.
Stayed 9 nights in Sep 2025
Verified review

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility with excellent entertainment and vibrant energy from all staff.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super emplacement, super Hotel
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Martin

Liked: Cleanliness
Great staff and great stqy
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, amenities
Super!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Sarah

Wonderful staff, clean and comfortable rooms and the vibes are top notch!
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Déborah

Correct
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel. Loved every minute of my stay here!
Verified review

8/10 Good

Sinead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location, food and drinks a bit pricey though. Overall, great place to stay.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are painted in very dark colors, which can be quite annoying
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location amazing food!! Lively atmosphere
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff were friendly and accommodating. I would request a room on a quiet floor if you want to sleep well, further away from the terrasse. The rooms were also very warm and the air conditioner didn’t seem to work so the air in the room was stale and dry. It would be tough in the hot days of summer to stay with this issue - which others have commented on. However, I would stay here again in cooler temps as it was within walking distance to most areas.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Marjeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was amazing. Good service, good breakfast and better ambiance.
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we’re simply lovely, friendly and helpful.
Stayed 4 nights in Mar 2025
Verified review

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were nice but no coffee maker in the regular rooms is a bust
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mama Shelter was fun and conveniently located. Room was large and nice and staff was very friendly and helpful. Perfect stay!
Stayed 3 nights in Nov 2022
Verified review

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the heart of Toulouse, near the train station, walkable to city centre. Decorations inside the suite were quite fun. Staff were very helpfully able to keep my bag before and after I had checked out.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the hotel were very friendly and helpful, particularly with local recommendations and bookings. The rooms were a good balance between funky decor and quality, with a comfy bed!
Stayed 2 nights in Oct 2022
Verified review

10/10 Excellent

kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Fun atmosphere, double room great for just 1 person. large shower & bathroom, helpful staff
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Ammar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Party hotel

A chain hotel with a theme and decor geared for younger guests. Rooftop bar, DJ music, and loud and party-like ambiance and music all the time. Great, if that’s your sensibility.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique Hotel!

The people at the reception and the security are very friendly!
Stayed 1 night in Jul 2024