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Best Western Cades Cove Inn

2.5 star property

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Photo gallery for Best Western Cades Cove Inn

Reception
Exterior
Lobby
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
7824 E Lamar Alexander Pkwy, Townsend, TN, 37882
  • Place, Townsend Visitor Center
    ‪3 min walk‬
  • Place, Dark Island Swinging Bridge
    ‪7 min walk‬
  • Place, Great Smoky Mountains Heritage Center
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(13 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(24 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Cades Cove Inn

Hotel in Townsend with free breakfast and a fitness center
Along with a fitness center, this smoke-free hotel has a business center and a 24-hour front desk. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Best Western Cades Cove Inn offers 54 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

This Townsend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The free breakfast at Best Western Cades Cove Inn gets high marks from our customers. During your stay, you're just a quick walk from Shadows of the Past Hiking/Biking Trail. Features include free WiFi in public areas and free self parking, plus a gym.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a business center and a vending machine
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Shadows of the Past Hiking/Biking Trail and 3 minutes by foot from Townsend Visitor Center
  • Pets welcome for a fee (restrictions apply)
Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served daily. A fitness center and a vending machine are also featured at the business-friendly Best Western Cades Cove Inn. Free self parking is available.

This Townsend hotel is smoke free.

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Cades Cove
Best Western Cades Cove Inn
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Townsend
Cades Cove Inn
Best Cades Cove Townsend
Best Western Cades Cove Inn Hotel
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Inn Hotel Townsend

Reviews

Best Western Cades Cove Inn Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 475 out of 1008 reviews
Rating 8 - Good. 276 out of 1008 reviews
Rating 6 - Okay. 138 out of 1008 reviews
Rating 4 - Poor. 68 out of 1008 reviews
Rating 2 - Terrible. 51 out of 1008 reviews

Reviews

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Front desk and breakfast staff very nice and professional. Plenty of breakfast options. Room exceptionally clean and comfortable. The extra sink in the bathroom was great!! Looking forward to stay again next trip.
Stayed 1 night in Aug 2025

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LOVELY STAY

Lovely, clean, quiet. good breakfast. Comfortable beds. Only drawback was the exercise room. Very hot with no air conditioning or fan, no towels and the elliptical was broken on one side. Tread mill was fine. Don't let this deter you. It was a lovely stay. Quality breakfast!!
Stayed 1 night in Aug 2025

2/10 Terrible

Perry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening desk clerk at check in was rude but all the other staff was very friendly. Said they had a pool but did not. Turned it into a fenced play area on artificial turf with some games for kids. This also doubled as a dog park where they would use it as a bathroom, so the kids played in the same area with urine and feces. Room was fair but the floors were dirty. Air conditioner leaked water onto the floor inside of the room. Daily room service only consisted of taking out the trash and it was an inconvenience to get towels replaced. A friend who stayed there one night while we were there warned us to check our credit card payment because they attempted to charge him for two (2) nights. Will not stay here again!
Stayed 7 nights in Jul 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Best Western was enjoyable. The room was clean and was very spacious. Breakfast was well stocked and dining area was well taken care of. The location was very convenient and accessible to things in Townsend.
Stayed 1 night in Jul 2025

2/10 Terrible

Marion, Saulsbury

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival there was no one at front desk. Waited ten minutes for a rude man to show up and he was mad at the world. Not friendly at all. I have a service dog and at breakfast was asked by the person at the front desk to sit away from the food area because of my service dog. The young man bringing out the food followed me around making sure I closed the food and laid down the utensils in the right spot. Never been treated so rudely.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kim

Stayed 1 night in Jul 2025

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was immaculate. The hot breakfast was delicious, and there was a great variety. The owners were friendly and made sure to welcome you. We look forward to returning!
Stayed 1 night in Jul 2025

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Well kept. For the price, a great value. Professional and great staff.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Enjoyable
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best value

Wonderful, attentive staff. Immaculately clean. Great location near Tremont and in Townsend right on the bike path. Excellent value.
Stayed 1 night in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to Stay

We have stayed many times. Always Courteous staff! Comfortable rooms! Convenient to Quality dining and local pubs! Overall a Great place to stay!
Stayed 4 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people and great location
Pillows are so small
Stayed 1 night in Jul 2025

8/10 Good

Richard

Travelled with family, Travelled with pets
Liked: Amenities
It was convenient to Cades Cove.
Stayed 3 nights in Jun 2025

2/10 Terrible

JEFFREY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not stay after looking at room, floor was slick fr nom filth. Hairs on the mattress cover. will sleep in the car before I ever think of staying there. ICE needs to check employee status
Stayed 3 nights in Jul 2025

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Room was very clean and spacious. Staff was very friendly. It's in a good spot. We did not eat breakfast but I have before and it was always good. Would recommend to my friends and family.
Stayed 1 night in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in Quiet Townsend. I love the location. The property is good. It was clean and comfortable. Can tell its an older property with some recent updates it seems. I liked the laminate floors, cleaner than carpet. Ceilings and walls could use a fresh coat of paint but overall happy with stay. Would stay again. Did not take advantage of breakfast, checked out before time for it. Close to the mountains and out of the crowd of Pigeon Forge and Gatlingburg. Close to Cades Cove and the National Park.
Stayed 1 night in Jul 2025

6/10 Okay

William

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We liked the convenience of being in the middle of town. The sink handle broke, the microwave broke. There is No pool!
Stayed 7 nights in Jul 2025

10/10 Excellent

BROWN,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was knowledgeable and courteous. The facility was clean and close to all the attractions we wanted to see.
Stayed 4 nights in Jul 2025

6/10 Okay

steve

dissapointed the pool was closed, was suppose to have bar and rest eraunt,should of got a discount.
Stayed 4 nights in Jul 2025

10/10 Excellent

Janet

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well.
Stayed 1 night in Jul 2025

8/10 Good

KENNETH

Stayed 4 nights in Jul 2025

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities, room comfort
Awesome. Such friendly people!
Stayed 4 nights in Jul 2025

10/10 Excellent

Glenda, Science Hill

Stayed 2 nights in Jul 2025