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City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property

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Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

A clear pool surrounded by tropical vegetation and a small waterfall.
Executive Apartment, 1 Queen Bed | Private kitchen
Executive Apartment, 1 Queen Bed | Living area
Family Room
Sports facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
143 Wills Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, The Strand Beach
    ‪13 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪16 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for 1 Double Bed 1 Bunk Bed, Non-Smoking, Standard Room, Family Room, Kitchenette, Air-Conditioned

In-room safe, desk, laptop workspace, blackout curtains

1 Double Bed 1 Bunk Bed, Non-Smoking, Standard Room, Family Room, Kitchenette, Air-Conditioned

  • Sleeps 4
  • 1 Single Bunk Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds (Pet Friendly)

A hotel room with two beds, a ceiling fan, a small kitchenette, and a dining area.

Standard Room, Multiple Beds (Pet Friendly)

8.8 out of 10
Excellent
(6 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Kitchenette

A hotel room with a large bed, bedside tables with lamps, a desk with a chair, a refrigerator, and a window with curtains.

Executive Kitchenette

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 1 Double Bed 2 Bunk Beds, Non-Smoking, Standard Room, Family Room, Walk In Shower, Air-Conditioned

In-room safe, desk, laptop workspace, blackout curtains

1 Double Bed 2 Bunk Beds, Non-Smoking, Standard Room, Family Room, Walk In Shower, Air-Conditioned

  • Sleeps 6
  • 1 Double Bed and 2 Single Bunk Beds
  • Free Wi-Fi

View all photos for Split Level One Bedroom Queen Bed Apartment With Full Kitchen Bathtub-Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Split Level One Bedroom Queen Bed Apartment With Full Kitchen Bathtub-Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | Living area

Executive Apartment, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed and 2 Single Bunk Beds
  • Free Wi-Fi

View all photos for Traditional Cottage

Traditional Cottage

Traditional Cottage

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Apartment

Television

Standard Apartment

  • 3 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 2 Large Single Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Executive Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room

A bedroom with a bed, a desk, a chair, a television, and a wardrobe.

Standard Room

9.4 out of 10
Exceptional
(19 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

City Oasis Inn Townsville, SureStay Collection by BW

Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/cafe, and a hot tub are onsite.
City Oasis Inn Townsville, SureStay Collection by BW offers 42 air-conditioned accommodations with safes and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at City Oasis Inn Townsville, SureStay Collection by BW, you're just a quick walk from Catholic Diocese of Townsville. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served weekdays for a fee
  • Extended parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a playground
  • Within a 15-minute walk of Castle Hill and Queens Gardens
  • Dogs welcome for free (restrictions apply)
City Oasis Inn Townsville, SureStay Collection by BW offers its guests an outdoor pool, a hot tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business center on site. Barbecue grills, tour/ticket assistance, and a garden are also featured at the business-friendly City Oasis Inn Townsville, SureStay Collection by BW. Self parking is free.

This 4-star Townsville hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM and 9:30 AM.
Sidewalk Cafe & Bar - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)
  • Limited on-site self parking

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 33 per night.
  • Cribs (infant beds) are available for AUD 25 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults, and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property's front desk is open during the following times:
  • Monday - Friday: 8:30 AM - 6:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville SureStay Collection by BW
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 245 out of 540 reviews
Rating 8 - Good. 228 out of 540 reviews
Rating 6 - Okay. 42 out of 540 reviews
Rating 4 - Poor. 20 out of 540 reviews
Rating 2 - Terrible. 5 out of 540 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Stuart

Great place to stay
Stayed 1 night in May 2024
Verified

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, great proximity to fun stuff in town.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024
Verified

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
staff were really helpful, providing good information on the town. Easy to park, room was good and spacious, clean.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location friendly staff and clean tidy facilities
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Very good room and friendly staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly and clean pool was awesome
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Marie-Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean and comfortable
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,easy check in & out. Tranquil surroundings loved the pool area. Room was spacious.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, lovely staff, would definitely stay again
Stayed 13 nights in Oct 2023
Verified

10/10 Excellent

Elly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corporate style hotel!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Rachel

The pool and BBQ area was so relaxing 😌
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay very friendly and clean and tidy.
Stayed 3 nights in Apr 2024
Verified

8/10 Good

Derek

Liked: Cleanliness, amenities
Quite and in walking distance to city centre
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

YAJUN

Liked: Cleanliness, amenities, property conditions & facilities
very clean, staff & management very helpful with late check in, fully recommend
Stayed 1 night in May 2025
Verified

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for our vacation. Close to the Townsville CBD and walkable to many places we were attracted to when planning our stay.
Stayed 7 nights in Jul 2023
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely & very accommodating. Thoroughly enjoyed our stay & would stay again
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Best Western hotel in Townsville city
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Domenico

Very nice place just a stroll down to the city we already been so many times and is a such good place
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa are great. The staff are warm, friendly and flexible
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Sio

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
All as expected and beyond. Liked the discrete swimming pool/spa.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stop here for the night. Nice rooms, staff and service.
Stayed 1 night in May 2023
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was very nice!
Stayed 4 nights in Jan 2023