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Hotel Grand Chancellor Townsville

4.5 star property
VIP Access

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Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
View from property
Executive Suite
Executive Suite | Living area
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
334 Flinders Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪8 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, The Strand Beach
    ‪13 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Twin

Standard Twin

Standard Twin

8.4 out of 10
Very good
(23 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard King

Standard King

Standard King

9.4 out of 10
Exceptional
(22 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout curtains

Executive King

8.6 out of 10
Excellent
(11 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

8.8 out of 10
Excellent
(16 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for One Bedroom Apartment

Dining

One Bedroom Apartment

  • Sleeps 2
  • Free Wi-Fi

Run Of House

  • Sleeps 2
  • Free Wi-Fi

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About this property

Hotel Grand Chancellor Townsville

This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite.
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Grand Chancellor Townsville. During your stay, you're just a quick walk from Perc Tucker Regional Gallery. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Steps from Perc Tucker Regional Gallery and 8 minutes by foot from Maritime Museum of Townsville
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

WiFi is free in public spaces. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Grand Chancellor Townsville. For a fee, parking is available.

This 4.5-star Townsville hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.
Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking; discounts available
  • Parking on site (AUD 15 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 486 out of 1000 reviews
Rating 8 - Good. 349 out of 1000 reviews
Rating 6 - Okay. 101 out of 1000 reviews
Rating 4 - Poor. 36 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

David

Liked: Staff & service
Good location, great pool and excellent views over the city
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, hotel was clean and tidy we enjoyed our stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, comfy bed and great view.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely decent folk
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, amenities
Always well maintained and clean, is quiet and have checked in at all hours of the night and always make you feel welcome.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place good variety comfortable friendly staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Carl

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast menu and variety
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alison

Great staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Taalei

Liked: Cleanliness, staff & service
Guy on reception was very lovely
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities
Love staying at HGC. Nice vibes, comfy beds - only thing is the aircon seems to get warmer during the night
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Great Views. Wonderful breakfast.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities
Wow in the centre of everything, rooms clean, comfy bed awesome views. Staff are very friendly welcoming and always checking in.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Townsville

Great place to stay for business, close to all the places I needed to visit and also restaurants etc. really nice view too
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely place
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful views from our huge window and balcony on the 18th floor. Lovely hotel. We’ve stayed at the Grand-chancellor hotels before in New Zealand and highly recommend.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. I didnt have breakfast so cant comment on it.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Yvonne

Liked: Cleanliness
Disliked: Property conditions & facilities
Location was good
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Niharika

Liked: Cleanliness, amenities
Staff was polite. Everything was great.But a suggestion to include atleast a bottle of water complementary. This is atleast shows you are welcoming your guest. Hope you guys take this suggestion and implement.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2025
Verified

10/10 Excellent

Lyn

Liked: Amenities
Great place to stay food coffee available at motel or just over the road cowboys club witch is fantastic. Great 😊
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle Hill view
Stayed 1 night in Sep 2025