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Madison Plaza Townsville

4.0 star property

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Photo gallery for Madison Plaza Townsville

Café
Point of interest
Lobby
LCD TV, DVD player
Executive Studio Suite, 1 King Bed

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪18 min walk‬
  • Place, Townsville Entertainment & Convention Centre
    ‪3 min drive‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath)

Business Room (Shower over Bath)

8.2 out of 10
Very good
(44 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family Suite

Executive Family Suite

Executive Family Suite

7.0 out of 10
Good
(19 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Queen Room

Executive Queen Room

Executive Queen Room

7.2 out of 10
Good
(61 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Madison Plaza Townsville

Central Townsville hotel connected to a shopping center, 6-minute walk to Castle Hill
Laundry facilities, a 24-hour front desk, and a TV in a common area are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a banquet hall and a vending machine. Housekeeping is available on request.
Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.
Our customers tell us they can't get enough of the helpful staff at Madison Plaza Townsville. During your stay, you'll be connected to a shopping center, and just a quick walk from Catholic Diocese of Townsville. Enjoy features like free WiFi in public areas and laundry facilities.
  • Free WiFi
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill
As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in a common area. Public spaces have free WiFi.

This 4-star Townsville hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 15 per night)
  • Limited on-site parking

Things to do

  • TV in common areas

Family friendly

  • Cot (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 282 out of 1002 reviews
Rating 8 - Good. 294 out of 1002 reviews
Rating 6 - Okay. 190 out of 1002 reviews
Rating 4 - Poor. 123 out of 1002 reviews
Rating 2 - Terrible. 113 out of 1002 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carla

Liked: Amenities
Had a great stay with Madison
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jul 2025

4/10 Poor

Stacey

Travelled with family
Disliked: Staff & service, property conditions & facilities
The check in time is so wrong
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Everything was perfect. Exceeding expectation.
Stayed 1 night in Aug 2025

6/10 Okay

Paul

Stayed 1 night in Aug 2025

10/10 Excellent

mark

I booked at 730 am for tonight, by 1pm was in the ED ( not on hotel grounds) and will have a joint replaced tomorrow. A lovely reception lady took my call and with empathy will see if I can get a room credit or refund. Can't really ask for more-thankyou
Stayed 1 night in Aug 2025

2/10 Terrible

Damien

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
10 mins after i checked in i checked out. Rooms were anything like the photos. Upon checkin i waiting 30min as the front desk was unattended
Stayed 1 night in Aug 2025

10/10 Excellent

Sharna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Brett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room is in desperate need of an update.
Stayed 1 night in Jul 2025

10/10 Excellent

Ivan

Stayed 1 night in May 2025

6/10 Okay

Paula, Mount Royal

Travelled with family
Liked: Cleanliness
Easy street parking now in the off season (early August). We had a family room-one closed bedroom with a queen bed, there is a double bed and a single bed in the spacious common area. The common room has 2 armchairs that could use new upholstery and a desk. Lots of light. Toilet has its own room-convenient for multiple people. The bathroom was newly renovated-new tiles, new shower and new vanity-all very nice. The shower head is only a rain shower so bring a shower cap if you don’t want to wet your hair. The shower water pressure was great. Walls a little thin and you can hear outside traffic because of single pane windows. But in the closed bedroom you can’t hear the other guests in the hotel. The teenagers sleeping in the common room hear nothing when asleep. The beds were comfortable enough and big bonus-enough pillows provided for 2 each-this is rare! The place was fine for sleeping and exploring Townsville.
Stayed 1 night in Jul 2025

6/10 Okay

Narelle

Travelled with partner
Disliked: Amenities, property conditions & facilities
Convenient location. Very poor condition with the bedding. The pillows were disgusting looked and felt like 50 years old. The quilt had holes in it and no cover just a sheet laid over it. When the neighbours showered the noise in our room was disgusting it was that loud and not from the people, it was the shower running noise. No PowerPoint for the bedside lamp on one side of the bed. When the staff cane in and changed the towels they didn't touch the bed😔 The $500 hold on the credit card is a bit over the top as well.
Stayed 2 nights in Jul 2025

6/10 Okay

Ian

Business traveller
Disliked: Property conditions & facilities

Just no

Rooms desperately need updating, threadbare carpet in rooms,dingy throughout
Stayed 1 night in Jul 2025

8/10 Good

Jason Scott

Travelled with group
Liked: Cleanliness, staff & service
Older style property in a convenient location. Staff were friendly.
Stayed 4 nights in Jul 2025

4/10 Poor

Fran

Liked: Staff & service
Disliked: Property conditions & facilities
Thought the price was too high for the quality of room
Stayed 1 night in Jul 2025

4/10 Poor

Sally-Jane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Ronnie, Law

Stayed 7 nights in Jul 2025

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good location
Fridge was unstable so everytime you open it things fell forward.
Chairs and stools covered in stains
Black dirt around switched
Stayed 5 nights in Jul 2025

6/10 Okay

Roger

Liked: Staff & service
Few minutes walk to other properties for car park
Stayed 1 night in Jul 2025

10/10 Excellent

ALYSSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place stay there quite abit and love it everytime
Stayed 1 night in Jul 2025

2/10 Terrible

wayne

Stayed 2 nights in Jul 2025

8/10 Good

Aisake

Stayed 1 night in Jul 2025

4/10 Poor

Jason

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Niree

Stayed 1 night in Jul 2025

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean
Stayed 1 night in Jul 2025