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Madison Plaza Townsville

4.0 star property

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Photo gallery for Madison Plaza Townsville

Deluxe Studio Suite
Deluxe Studio Suite | Living area
Exterior
Free toiletries, hair dryer, towels
Point of interest

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • 24/7 front desk

Explore the area

View in a map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, Queens Gardens
    ‪13 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪11 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath)

Business Room (Shower over Bath)

8.2 out of 10
Very good
(45 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Studio Suite, 1 King Bed

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room

1 bedroom, desk, iron/ironing board, free WiFi

Room

  • Sleeps 4

View all photos for Room

1 bedroom, desk, iron/ironing board, free WiFi

Room

  • Sleeps 2

View all photos for Room

1 bedroom, desk, iron/ironing board, free WiFi

Room

  • Sleeps 2

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Executive Family Suite

7.0 out of 10
Good
(19 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Executive Queen Room

7.2 out of 10
Good
(66 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Executive Twin Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

Premium Triple Room

Premium Triple Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Bathroom amenities

Room

  • Sleeps 2

View all photos for Room

Bathroom amenities

Room

  • Sleeps 3

Room

  • Sleeps 2

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About this property

Madison Plaza Townsville

Along with a 24-hour front desk, this smoke-free hotel has a TV in a common area and free WiFi in public areas. Other amenities include a banquet hall and a vending machine. Housekeeping is available on request.
Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested.
Our customers tell us they can't get enough of the helpful staff at Madison Plaza Townsville. During your stay, you'll be connected to a shopping center, and just a quick walk from Catholic Diocese of Townsville. Features include free WiFi in public areas.
  • Free WiFi
  • Amenities include a vending machine and TV in a common area
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill
Madison Plaza Townsville offers its guests a vending machine and a television in a common area. Public spaces have free WiFi.

This 4-star Townsville hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping on request

Accessibility

  • No lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium channels

Food and drink

  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 295 out of 1005 reviews
Rating 8 - Good. 291 out of 1005 reviews
Rating 6 - Okay. 181 out of 1005 reviews
Rating 4 - Poor. 118 out of 1005 reviews
Rating 2 - Terrible. 120 out of 1005 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Rose

Disliked: Amenities, property conditions & facilities
Parking non existent, my fault upon not looking into it at booking. Room was average. Fridge not on so hot at arrival. Bathroom had a big open dusty vent. Bed was comfortable. Hopefully they are renovating the rooms as dated and obviously a construction site with the banging in the morning and plaster remnants everywhere. Staff were pleasant enough though I wouldn’t stay again as location was nothing special either.
Stayed 1 night in Feb 2026

8/10 Good

Heidi

Travelled with family
Liked: Amenities
Nice to see it's being refurbished, very convenient for the QLD pinball finals at Empire arcade.
Stayed 4 nights in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, excellent location
Stayed 3 nights in Jan 2026

10/10 Excellent

Satunya

Travelled with family and small children
Liked: Cleanliness, amenities
Good service next to Woolly and kind people
Stayed 3 nights in Dec 2025

6/10 Okay

Likufaga

Stayed 2 nights in Jan 2026

10/10 Excellent

Grachelle

Liked: Cleanliness, amenities, property conditions & facilities
Good lighting of the room. Cosy
Stayed 1 night in Jan 2026

10/10 Excellent

Petee

Vg
Stayed 2 nights in Jan 2026

8/10 Good

John

Liked: Cleanliness, amenities
Yes
Stayed 1 night in Jan 2026

2/10 Terrible

Brad

Stayed 1 night in Jan 2026

2/10 Terrible

THOMAS

Travelled with partner
Advertised with limited parking and there was no parking at all except for the &15 a night out in the open up the road. Receptions was good and she stated that she would authorise for you people at Expedia to give us a refund .
Stayed 1 night in Jan 2026

4/10 Poor

Liam

Stayed 1 night in Jan 2026

2/10 Terrible

Kirsten

Business traveller
Disliked: Cleanliness, staff & service, amenities
Almost nothing in the room worked, including the shower. When I reported it, the lady got very angry and evicted me. This was also during a "stay indoors" order due to the cyclone. Absolutely the worst hotel I have ever been to.
Stayed 3 nights in Jan 2026

10/10 Excellent

Suk

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean staff was kind
Stayed 1 night in Jan 2026

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Could not check in due to staff being on a lunch break. There were no toiletries in the bathroom. Cups were not replaced during our stay. Generally run down and not many facilities available.
Stayed 2 nights in Jan 2026

10/10 Excellent

Trevina

Liked: Cleanliness, amenities, property conditions & facilities
My trip I arranged through here was easy and amazing.
Stayed 2 nights in Dec 2025

6/10 Okay

Jarron

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean and tidy, however room was very tired. Clearly had issues with water leaks as the paint under air con was bubbled and damp. Skirting boards also showed signs of water damage.
Stayed 1 night in Jan 2026

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and lovely city centre room
Stayed 1 night in Oct 2025

10/10 Excellent

wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

8/10 Good

Albert

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean and friendly
Stayed 3 nights in Dec 2025

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room very friendly staff
Stayed 3 nights in Dec 2025

2/10 Terrible

Pascal

Stayed 2 nights in Dec 2025

10/10 Excellent

Ephraim

Stayed 1 night in Dec 2025

8/10 Good

Trudy

Business traveller
Liked: Staff & service
The carpet was heavily stained and the furniture was chipped on the edges… otherwise good
Stayed 1 night in Dec 2025

8/10 Good

Robert

Stayed 2 nights in Dec 2025

10/10 Excellent

Keara

Liked: Cleanliness, staff & service, amenities
Clean room. Excellent staff and very helpful
Stayed 2 nights in Dec 2025