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Madison Plaza Townsville

4.0 star property

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Executive Studio Suite, 1 King Bed
Bar (on property)
LCD TV, DVD player
Café
Point of interest

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • 24/7 front desk

Explore the area

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409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Queens Gardens
    ‪11 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

Business Room (Shower over Bath)

8.2 out of 10
Very good
(45 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family Suite

Executive Family Suite

Executive Family Suite

7.0 out of 10
Good
(19 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Executive Queen Room

Executive Queen Room

Executive Queen Room

7.2 out of 10
Good
(66 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Madison Plaza Townsville

Townsville hotel connected to a shopping center, 6-minute walk to Castle Hill
Laundry facilities, a 24-hour front desk, and a TV in a common area are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a banquet hall and a vending machine. Housekeeping is available on request.
Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.
Our customers tell us they can't get enough of the helpful staff at Madison Plaza Townsville. During your stay, you'll be connected to a shopping center, and just a quick walk from Catholic Diocese of Townsville. Enjoy features like free WiFi in public areas and laundry facilities.
  • Free WiFi
  • Amenities include laundry facilities, a vending machine, and TV in a common area
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill
As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in a common area. Public spaces have free WiFi.

This 4-star Townsville hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • Cot (surcharge)
  • DVD player
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping on request

Accessibility

  • No lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium channels

Food and drink

  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 294 out of 1003 reviews
Rating 8 - Good. 286 out of 1003 reviews
Rating 6 - Okay. 184 out of 1003 reviews
Rating 4 - Poor. 120 out of 1003 reviews
Rating 2 - Terrible. 119 out of 1003 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

David

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's a box
Stayed 1 night in Nov 2025

8/10 Good

Andrew

Stayed 1 night in Oct 2025

4/10 Poor

Erin

Travelled with partner
Disliked: Amenities, property conditions & facilities
No parking available when we arrived. Not asked prior to arrival if we want to pre arrange parking Air con not working properly Hard bed Property outdated Only positive is the location.
Stayed 1 night in Nov 2025

8/10 Good

Tony

Stayed 1 night in Nov 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Clean and Friendly
Stayed 3 nights in Nov 2025

10/10 Excellent

Joseph Bargo, mount isa

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you . I enjoy my stay.
Stayed 4 nights in Oct 2025

10/10 Excellent

Elias

Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 3 nights in Oct 2025

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast available..
Stayed 3 nights in Oct 2025

6/10 Okay

Sarah-Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
the place needs touch ups paint pewling on scooting boards & the hallways smelt musty & damp
Stayed 1 night in Oct 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing
Stayed 3 nights in Oct 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
no breakfast available, smell of mould in the room through the air con I think. Heard doors slamming all through the night which I know it isn't the hotels fault but ....
Stayed 3 nights in Oct 2025

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelt horrendous, a strong mix of mould and harsh chemicals that made it impossible to stay comfortably. It was clearly not properly cleaned or maintained. When I raised the issue, the staff were completely unhelpful and refused to offer a refund. I would never stay here again and wouldn’t recommend it to anyone. Save your money and go elsewhere.
Stayed 1 night in Oct 2025

4/10 Poor

Brad

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No exhaust fan in the bathroom so if someone went to the toilet and you needed to shower, it stunk nowhere to hang a towel in the bathroom To sum it up, priced
Stayed 1 night in Oct 2025

2/10 Terrible

Mlangane

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was extremely disappointing. The place did not match the description on the website at all. The room was unclean from the moment we arrived the bed sheets already had stains on them, and the staff failed to provide any proper housekeeping throughout our entire stay. We literally slept on the same sheets for the whole week. When we asked for room service, we were only given fresh towels, and the old ones were left in the room instead of being taken for washing. There were cockroaches in the room, and the entire hotel had an unpleasant odour. It was also very difficult to sleep at night due to the constant noise coming from outside. By the second day, we were already looking for a different hotel. I would not recommend this place to anyone. It needs serious improvements in cleanliness, management, and customer service.
Stayed 4 nights in Oct 2025

4/10 Poor

Eunkyung

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells so bad and cleanness was so bad
Stayed 1 night in Oct 2025

8/10 Good

suraya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
clean room, didnt have a cold air con, but other then that was good
Stayed 2 nights in Oct 2025

10/10 Excellent

Julie anne, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Madison plaza is in the city hub so it is convenient to all forms of transport. The staff go above and beyond to help with any enquiries you have. The only down side is no microwave. However alot of restraunts within walking distance from Madison plaza.
Stayed 1 night in Oct 2025

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room
Stayed 1 night in Oct 2025

6/10 Okay

Shona

Liked: Staff & service
Stayed 1 night in Oct 2025

2/10 Terrible

Sian

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property was very dirty and needs major maintenance. The noise from downstairs and cars was very loud in the rooms. Couldn’t recommend staying here and not worth the amount of money we paid for 1 night.
Stayed 1 night in Oct 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and economical
Stayed 1 night in Oct 2025

6/10 Okay

Kamran

Stayed 15 nights in Sep 2025

2/10 Terrible

Lars

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff, had to put up with a domestic first night yelling and screaming at 1am. Room was dirty, mould in places. There was somone elses shaving and head hair all around the shower. Looks like the hotel stopped spending money on this place years ago the rooms are very rundown.
Stayed 2 nights in Sep 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service
No clothes dryer.
Stayed 1 night in Sep 2025