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Madison Plaza Townsville

4.0 star property

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Photo gallery for Madison Plaza Townsville

Deluxe Studio Suite
Exterior
Free toiletries, hair dryer, towels
Point of interest
Deluxe Studio Suite | Living area

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Queens Gardens
    ‪11 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath)

Business Room (Shower over Bath)

8.2 out of 10
Very good
(45 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Studio Suite, 1 King Bed

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family Suite

1 bedroom, desk, iron/ironing board, free WiFi

Executive Family Suite

  • Sleeps 4

View all photos for Executive Studio Suite, 1 King Bed

1 bedroom, desk, iron/ironing board, free WiFi

Executive Studio Suite, 1 King Bed

  • Sleeps 2

View all photos for Business Room (Shower over Bath)

1 bedroom, desk, iron/ironing board, free WiFi

Business Room (Shower over Bath)

  • Sleeps 2

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • City view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Executive Family Suite

7.0 out of 10
Good
(19 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Executive Queen Room

7.2 out of 10
Good
(66 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Executive Twin Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

Premium Triple Room

Premium Triple Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Queen Room

Bathroom amenities

Executive Queen Room

  • Sleeps 2

View all photos for Executive Twin Room

Bathroom amenities

Executive Twin Room

  • Sleeps 3

Double Standard

  • Sleeps 2

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About this property

Madison Plaza Townsville

Laundry facilities, a 24-hour front desk, and a TV in a common area are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a banquet hall and a vending machine. Housekeeping is available on request.
Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested.
Our customers tell us they can't get enough of the helpful staff at Madison Plaza Townsville. During your stay, you'll be connected to a shopping center, and just a quick walk from Catholic Diocese of Townsville. Enjoy features like free WiFi in public areas and laundry facilities.
  • Free WiFi
  • Amenities include laundry facilities, a vending machine, and TV in a common area
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill
As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in a common area. Public spaces have free WiFi.

This 4-star Townsville hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping on request

Accessibility

  • No lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium channels

Food and drink

  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 293 out of 1002 reviews
Rating 8 - Good. 289 out of 1002 reviews
Rating 6 - Okay. 181 out of 1002 reviews
Rating 4 - Poor. 119 out of 1002 reviews
Rating 2 - Terrible. 120 out of 1002 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Pascal

Stayed 2 nights in Dec 2025

10/10 Excellent

Ephraim

Stayed 1 night in Dec 2025

8/10 Good

Trudy

Business traveller
Liked: Staff & service
The carpet was heavily stained and the furniture was chipped on the edges… otherwise good
Stayed 1 night in Dec 2025

8/10 Good

Robert

Stayed 2 nights in Dec 2025

10/10 Excellent

Keara

Liked: Cleanliness, staff & service, amenities
Clean room. Excellent staff and very helpful
Stayed 2 nights in Dec 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

2/10 Terrible

Rachael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
To begin with there was no signage at the front of the building just had to identify by pictures on the website Upon arrival to the room, I was disappointed to find that there was only a double bed when I ordered a queen room Furniture was quite outdated This is where the problem started the bathroom. The wall is definitely had a lot of issues with big chunks coming off it. The biggest issue was the mould. There was mould throughout the bathroom and all over the hand held hairdryer, including the plug that plugs into the wall. The walls in the shower were dirty with used shower gel. The drain didn’t drain we had to stand there in our own water. The shower gel was empty. I wasn’t aware that there was refurbishments being done in the building but we became aware of that when we arrived at the building however we were woken up at 6 am with drilling going on in the building and was not able to go back to sleep Upon check out there was two people at the reception and they seem more concerned about getting our key back rather than asking how our stay was We had booked a second night for 15 December however we have since cancelled that as I would not come back to that hotel based on all of the above. Very, very disappointing. It would be great if I could get my money back.
Mould on the hairdryer and especially all over the plug that plugged into the wall
Stayed 1 night in Dec 2025

4/10 Poor

Jane

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very tatty looking place - worn carpet in hall, chipped paint across all doorways and doors. Bedroom looked unloved with old furniture, curtains not hanging properly. Main issue was extremely poor kitchen facilities - very hard to be self-sufficient in a hotel when there is NO fork, knife, spoon, plate or bowl. This meant I couldn't not eat my breakfast here and had to take it to the office. When asked at the desk was advised they don't provide cutlery! On arrival soap & shampoo containers in shower and bathroom were almost empty and had to ask for them to be replaced even though my room was attended to each day. For some reason room service kept replacing my towels each day even though these were hung up and not required (waste of unnecessary laundry). Bedroom window (large sliding window) could be opened fully! Am extremely surprised at this and surely this should be a WH&S issue - someone could absolutely throw themselves out of the window from 5th floor. On a positive note: the room/bathroom was clean.
Stayed 3 nights in Dec 2025

10/10 Excellent

Carla

Stayed 1 night in Dec 2025

4/10 Poor

Steve

Stayed 1 night in Dec 2025

2/10 Terrible

Samantha

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I was passing through town for work and booked this last minute without knowing there was a sporting event on which meant there wasnt much to choose from and prices were higher than normal, but $330 for this room was an absolute joke! The room had dirty walls and carpet and smelled entirely of cigarettes, after a few minutes I had to walk out as the smell was so overpowering. When I requested to be moved the receptionist first offered to just go spray air freshener. Whilst i think she was genuinely trying to be helpful it just showed how low the standard for cleanliness was as no amount of air freshner was changing the stench of that room! Eventually she took me to a different room which was better, however the room was also old and dingy and the carpet looks like its never been cleaned. There was also a pile of rubbish and used linen dumped outside my door. On top of this it was an extra $15 to park around the corner in an unsecured lot.
Stayed 1 night in Sep 2025

8/10 Good

Jason

Liked: Cleanliness, amenities
Friendly staff, and the room was clean and cool.
Stayed 1 night in Dec 2025

2/10 Terrible

Meni

Liked: Staff & service
Stayed 4 nights in Nov 2025

10/10 Excellent

Wycliff

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, I was able to book a room last minute check in early. Ver comfortable and clean room for the price. Very convenient location close to woollies and restaurants. Will visit again
Stayed 1 night in Nov 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff that were on night shift, Saturday 29th. Were the most patient, calm and professional, when it came to dealing with a "Messy" lady, that refused to leave the room. You both handled that way better then i could have. Good job! :)
Stayed 0 nights in Nov 2025

10/10 Excellent

Tian

Stayed 2 nights in Nov 2025

8/10 Good

Bipin

Stayed 1 night in Nov 2025

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great that reception is available
Stayed 1 night in Nov 2025

2/10 Terrible

Remco

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Too fuzzy. Don't take cash, etc. etc.
Stayed 1 night in Nov 2025

10/10 Excellent

Adam

Stayed 2 nights in Nov 2025

6/10 Okay

Jaedyn

Travelled with partner
Disliked: Cleanliness, amenities
Check in process was good and easy. Cleanliness was sub-par. Used plasters on the floor and room didn't look vaccumed.
Stayed 1 night in Nov 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, amenities
While the building is a bit dated, my room was very clean, the location is brilliant and inexpensive. The best part was the staff, they were all so friendly whilst providing a professional service.
Stayed 1 night in Nov 2025

8/10 Good

Adam

Stayed 1 night in Nov 2025

10/10 Excellent

yanli

Stayed 1 night in Nov 2025

2/10 Terrible

Gillian Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025