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The Palmer Collective

4.0 star property

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Photo gallery for The Palmer Collective

Breakfast, lunch and dinner served
Reception
Exterior
Reception
Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
12 14 Palmer Street, South Townsville, QLD, 4810
  • Place, The Strand Beach
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪11 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪13 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪9 min drive‬

Room options

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

9.0 out of 10
Wonderful
(38 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen Room

Deluxe Queen Room

Deluxe Queen Room

9.0 out of 10
Wonderful
(80 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen & Single Room

Shower, free toiletries, hair dryer, towels

Queen & Single Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for King & Single Room

Pillow-top beds, in-room safe, desk, blackout curtains

King & Single Room

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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About this property

The Palmer Collective

Hotel in Townsville with a coffee shop and an outdoor pool
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/cafe, and free use of bicycles are onsite.
The Palmer Collective offers 118 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Televisions come with digital channels and Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of The Palmer Collective's great location. During your stay, you're just a quick walk from Maritime Museum of Townsville. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, meeting rooms, and laundry facilities
  • Onsite recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute walk from Maritime Museum of Townsville and 5 minutes by foot from Perc Tucker Regional Gallery
The Palmer Collective offers its guests an outdoor pool, a fitness center, and complimentary bicycles. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include meeting rooms and coworking spaces. A vending machine, tour/ticket assistance, and a garden are also featured at the business-friendly The Palmer Collective. Self parking is free.

This 4-star Townsville hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:00 AM to noon.
Palmer's Bar & Kitchen - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to noon on weekends; AUD 12 to 31.95 for adults and AUD 13 to 31.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Palmer's Bar & Kitchen

Things to do

  • Free bicycle rentals
  • Gym
  • Outdoor pool

Family friendly

  • Fenced pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Fixed shower seat
  • Hardwood flooring in public areas
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Sunday (4:30 AM - midnight)
Front desk staff will greet guests on arrival at the property
If you arrive at the property after hours, you'll need to check in at an alternate location: [Rydges Townsville - 23 Palmer Street, Townsville QLD 4810]
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 12 to 31.95 for adults, and AUD 13 to 31.95 for children
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property's front desk is open during the following times:
  • Monday - Sunday: 4:30 AM - midnight
Guests arriving after hours will need to go to the following location to check in: Rydges Townsville - 23 Palmer Street, Townsville QLD 4810
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Ibis Hotel Townsville
Townsville Central Hotel
Townsville Ibis
Townsville Central Hotel formerly Ibis Townsville
Central Hotel formerly Ibis
Townsville Central formerly Ibis Townsville
Central formerly Ibis
Townsville Central
Ibis Townsville
Townsville Central Hotel (formerly Ibis Townsville)
Townsville Central Hotel
The Palmer Collective Hotel
The Palmer Collective South Townsville
The Palmer Collective Hotel South Townsville

The Palmer Collective Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 418 out of 806 reviews
Rating 8 - Good. 281 out of 806 reviews
Rating 6 - Okay. 57 out of 806 reviews
Rating 4 - Poor. 36 out of 806 reviews
Rating 2 - Terrible. 14 out of 806 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jane

Did not have breakfast
Stayed 1 night in Oct 2025

8/10 Good

bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 6 nights in Oct 2025

10/10 Excellent

Denis, Kelso

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always a great place to stay with clean rooms and great staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Irwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt have breakfast. Staff at reception awsome
Stayed 3 nights in Oct 2025

10/10 Excellent

Kyle

Stayed 3 nights in Oct 2025

8/10 Good

Linda

Stayed 4 nights in Oct 2025

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained place
Stayed 3 nights in Oct 2025

10/10 Excellent

Cassandra

Stayed 1 night in Oct 2025

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Julianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and staff very helpful
Stayed 2 nights in Oct 2025

6/10 Okay

Annie

Disliked: Cleanliness, staff & service, room comfort
Stayed for 5 days no proper house keeping. Same bed lines, bin not emptied. Coffee and etc not refilled.
Stayed 3 nights in Oct 2025

10/10 Excellent

Charmaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I have stayed at The Palmer. Rooms are clean and neat. Super comfortable beds! The staff are welcoming and accommodating. Parking at rear is not covered, a small draw back. The restaurant downstairs is both convenient and delivers delicious meals. The coffee served by the night barista was a huge let down. Restaurants in the surrounding streets are handy.
Stayed 2 nights in Oct 2025

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Clean rooms. Good to have a gym and a lot of restaurants nearby
Stayed 3 nights in Sep 2025

10/10 Excellent

William

Stayed 1 night in Sep 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
As per usual the team at the Hotel were great. Nothing was ever out of the question, and everything was done with a smile. Have been staying with this team for the last five years and will continue to do so whenever I'm in Townsville.
Stayed 3 nights in Oct 2025

10/10 Excellent

Vanessa

Liked: Cleanliness
Reception staff were very professional, informative & friendly. We were made to feel very welcome.
Stayed 1 night in Oct 2025

10/10 Excellent

Marika

Marika

Good stay close to restaurants and town will stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

kylie, ocean grove

Liked: Cleanliness, staff & service, property conditions & facilities
Great area , staff were friendly reasonable price . Would stay again
Stayed 4 nights in Sep 2025

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Comfortable beds. Quiet. Price was great. Bar was very nice and we received a complimentary drink.
Stayed 1 night in Oct 2025

10/10 Excellent

Raelene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My daugther and i had a lovely over night stay,would have stayed in bed till noon,check out was 10am lol....
Stayed 1 night in Oct 2025

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Melissa

Stayed 1 night in Sep 2025

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all round.
Stayed 1 night in Jul 2025

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and close to great takeaway food.
Stayed 1 night in Aug 2025

10/10 Excellent

Leonard

Stayed 1 night in Sep 2025