2/10 Terrible
Liberal
Business traveller, Travelled with partner
22 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs
Unclean rooms
Unhelpful staff
Non-existent & unhelpful "management"
I've stayed here nearly every month for a year or so. So much that these people know me by name.
I have noticed a serious decline in the cleaning standards of this motel.
Recently, when visiting to DJ a wedding, my wife saw a bed bug crawling across the bed (I have video) within an hour of us entering the room. Video here: https://drive.google.com/file/d/1yrt1iRMNCPESJ2QFn9dQpgsiYb3E-E8o/view?usp=drive_link
I went to the office to report it, arrived to the desk then a customer walked in, so I let the customer go forward because I didn't want to bring up the bed bugs with the customer present. Again, I've stayed here dozens of times, but over the last few months I've noticed a serious decline in cleanliness.
Once I was able to address them, I reported it and she apologized, offered room 104 as a change.
The wedding was the next day, we had just driven 9 hours, it was already dark, so I didn't have much choice because we were exhausted and ready for bed.
But I didn't just want a room change. I wanted them to launder my wife's clothing to kill anything that may have gotten on her, etc. After moving, I went back to office to ask, she refused and threatened to call police on me because I wanted her to have "Danny" call me. She refused, said to come back after 2pm (3 hours after check-out, of course).
I'll never stay there again. Danny never called.
Liberal
Stayed 1 night in Mar 2025